Sprotbrough Recruitment

Event invitation: this period holds one read, the 30 Jan 2026 email thread. Alice Brewer invited Lynn Staniforth, Finance Manager, or a colleague who looks after reporting, to an in-person revenue leaders roundtable in London on Tue 24 Feb 2026.

Customer view: the thread holds no reply from Lynn, so her interest is unknown. The read treats it as marketing outreach with no sales pitch, and rates its importance as neutral.

Opportunity: the read notes that Lynn sits between the commercial side and the numbers, so the event could deepen a finance relationship at an early customer.

Open at the end: Alice is to send full details if Lynn replies. The evidence does not show whether Lynn replied or attended, and the period holds no reads on calls, tickets, usage, price or renewal.

News: this period holds one read, a news item dated 17 Nov 2025 from Don Valley Chronicle. It reported uneven trading and a wider review of costs at Sprotbrough Recruitment.

What changed: the company has reduced some of the tools and services it pays for. Consultants rely more on direct contact than on specialist systems.

What was not announced: no redundancies, sale or change of ownership. The company will review its position again in the new year.

Read for the account: the read rates this as high significance and a renewal risk. It says the subscription may be reduced or dropped, and that falling use would weaken the value case.

Open at the end: the suggested next step is for the account owner to contact the customer before the renewal notice and find out which tools are being cut. The read also suggests a clear, cost-focused value case. The evidence does not show whether the customer has yet been contacted, or what it has decided about B-Viz.

This quarter holds one read, the 16 Jul 2025 check-in call with Donna Wragg, so the digest rests on that call alone.

Usage: Donna said the two newer consultants now use B-Viz on the move after Daniel Okafor's half-hour session. Daniel said active use is up on the previous quarter by around a tenth.

Customer view: Donna wants the product kept simple and light and said it is pretty much what they need. Her sentiment on the call was positive.

Renewal: The order form is unchanged, Starter at £20k with fifteen users, and the renewal date is 31 Jul 2025. Terry has read the value note and the form is with him and Lynn. Donna expects Terry to sign on the last possible day and will nudge him.

Watch: Donna mentioned one morning when the numbers looked old but were fine by lunchtime, and the date was not pinned down. One consultant asked for a paid or not paid view on his phone, which is not yet confirmed.

Open at the end: The evidence does not show whether the order form was signed. Daniel was to check the phone view of invoice status, and Donna was to tell him the same day if the data looks old again.

Early in the quarter: On 12 Apr 2025 Sofia Marchetti invited Lynn Staniforth to the 17 Apr 2025 webinar, noting rising use and room under the 15-user licence. No reply is recorded.

Renewal opens: On 1 May 2025 Daniel Okafor opened the renewal. Terry asked the cost, said few of the team use B-Viz and asked whether they could do it themselves.

Support: On 12 May 2025 Jodie Burkinshaw asked for a refresh time on each answer page, logged as a suggestion. On 17 Jun 2025 she asked how to add a new consultant; Bethan Lister gave the steps and the ticket was closed in July 2025.

19 May 2025 call: Terry asked "What's it costing us?" and whether a spreadsheet would do. Nell would not quote a price she had not checked.

June: On 5 Jun 2025 Donna Wragg agreed a review. On 9 Jun 2025 the QBR showed about four active users a day, slightly down; consultants forget to log in. On 10 Jun 2025 Daniel promised a renewal proposal.

Price settled: On 19 Jun 2025 Terry asked again whether it is still £20k. On 23 Jun 2025 Nell confirmed Starter at £20k with no uplift, annual in advance on 30 day terms.

Open at the end: Terry had not decided. He wanted time-saved evidence, Donna was to send a three-line note, and Daniel was to send the order form. The signer was still to be confirmed.

Value doubts: On 3 Jan 2025 Donna Wragg told Daniel Okafor that a few consultants say B-Viz is not saving them much time and some have gone back to spreadsheets. She said she is not sure it saves her team time.

Usage: On the 13 Jan 2025 check-in call Donna said regular use had fallen to two or three people, nearly halved. The session agreed in December did not take place, and she expects Terry to ask what fifteen users are buying.

Commercial: Daniel could say only that the contract is £20k a year and runs to 30 Jul 2025. No fault was blamed. Daniel promised a one page note and session slots by the end of that week.

Support: Carl Ibbotson reported on 16 Jan 2025 that wide regional questions took minutes to load. It was solved on 21 Jan 2025, but the fix is not recorded. On 21 Mar 2025 Jodie Burkinshaw reported that an export drops the last row; it was solved on 27 Mar 2025, with no record that she tested the fix.

Outreach: Sofia Marchetti sent webinar invitations to Lynn Staniforth on 14 Feb 2025 and to Carl on 23 Feb 2025. Neither thread shows a reply.

Open at the end: The evidence does not show whether the adoption session was held or whether Terry challenged value. The renewal on 30 Jul 2025 was still ahead.

Support: On 4 Oct 2024 Carl Ibbotson asked how to group the driver list by depot; the ticket was solved on 10 Oct 2024. On 10 Oct 2024 Jodie Burkinshaw asked for pinned saved questions, logged with no promised date.

Adoption: On 12 Nov 2024 Donna Wragg said the consultants had stopped moaning and some now check invoices and placements before calling. At the 14 Nov 2024 call she said two more consultants started the day after the session and another the week after.

Commercial: On 14 Nov 2024 Donna asked whether B-Viz can cover candidates, which may need a new source against the Starter hard limit of four connectors. She does not want to pay more, and any extra cost goes to her boss.

People: Sofia Marchetti invited Lynn Staniforth, Finance Manager, to a London roundtable on 26 Nov 2024. Lynn did not reply.

Renewal: At the 16 Dec 2024 QBR, Terry asked what Starter costs and what it returns, and said he would think about doing it in-house. The order form and invoices both say £20k, with nothing overdue or disputed.

Open at the end: On 17 Dec 2024 Daniel Okafor promised Terry a value summary well before 30 Jul 2025. The candidate data question, the session for the wider team and the in-house question were all unresolved.

Renewal: On 10 Jul 2024 Daniel Okafor and Donna Wragg arranged a short check-in. On 11 Jul 2024 Nell Ashcombe sent Terry the Starter order form for 15 users at £20k, unchanged; he would think it over, and signature is not shown.

Billing: On 17 Jul 2024 Nell sent Lynn Staniforth invoice INV-238-0003, £20k net, £23k gross, due 16 Aug 2024. Lynn did not reply, so payment is not shown.

Check-in: The 15 Jul 2024 call was positive. Donna reported no tickets in a month and about four regular users, and expected Terry to sign. A consultant session was planned. The same day, news reported an unnamed leadership change at the Doncaster office.

Support: On 9 Aug 2024 Carl Ibbotson reported the CRM connector bringing in no new candidate records. The ticket was solved on 15 Aug 2024 and closed on 19 Aug 2024; the cause is not recorded.

Adoption: On 16 Sep 2024 Daniel asked about falling logins. Donna said a couple had drifted off, nothing was broken. On 20 Sep 2024 she said only a handful of consultants use B-Viz and she must justify about £20k next summer.

Open at the end: The order form's signature, the leadership change and the lunch session dates remain open. Donna's boss was not on the call.

Renewal notice: On 1 May 2024 Daniel Okafor sent Terry the formal Starter renewal notice, £20k a year with 15 users, aiming to agree by 15 Jul 2024. Terry did not reply in the thread.

Scheduling: On 16 May 2024 Terry agreed to a short Tuesday morning call, wanting cost, value and Donna Wragg's view rather than a presentation.

Renewal call: On 20 May 2024 Terry pressed on cost against three or four regular users and asked about a spreadsheet. Nell Ashcombe proposed the same terms, no decision was taken, and Daniel promised a one-page value note and training slots.

Support: Carl Ibbotson raised a ticket on 7 Jun 2024 about out-of-date candidate records. It was solved on 11 Jun 2024 and closed on 15 Jun 2024, with one or two records tolerated as wrong.

QBR: On 17 Jun 2024 Terry said the company was paying for fifteen and using four. A job board feed ticket was traced to a change on the customer side, and Donna said users like it but the rest have not been shown it.

Recap and second call: Daniel's recap on 18 Jun 2024 had no customer reply. On 24 Jun 2024 Terry again cited eleven unused seats, did not commit, and would come back before the end of the month.

Open at the end: The renewal was undecided, with the term ending 30 Jul 2024. The value note, consultant session and order form were still to be delivered.

Adoption: On 3 Jan 2024 Daniel Okafor flagged quieter holiday usage, and Donna Wragg put it down to a January scramble. On 5 Jan 2024 she said only she and two senior consultants used B-Viz.

The 8 Jan 2024 notes recorded consultants back on spreadsheets and logins fallen. Donna asked for a short list of questions to show them.

Support: On 18 Jan 2024 Carl Ibbotson reported the search page not loading for his consultants. Callie Brennan could not reproduce it, and the record does not show the cause. The ticket was solved on 13 Feb 2024 and closed on 17 Feb 2024.

Recovery: On 4 Mar 2024 Donna said consultants had started using B-Viz after the question list. At the 11 Mar 2024 call she said newer consultants used chat after Daniel's session, and Daniel quoted around four people a day.

Commercial: The Starter term runs to 30 Jul 2024 at £20k, matching what was invoiced. Donna said she would not buy more and would not discuss renewal yet, and her rule is never to overpay.

Support, how-to: On 28 Mar 2024 Carl asked how to share a saved search and praised the set-up. Bethan Lister answered the next day, and the ticket was solved on 4 Apr 2024.

Open at the end: Renewal undecided, with the decision resting with Donna and her boss. Daniel owes a client summary page and a one-page usage note. The cause of the search fault is unrecorded.

Adoption: On 1 Nov 2023 Nell Ashcombe invited Carl Ibbotson to a webinar on 16 Nov 2023, noting fifteen licensed users. The thread holds no customer reply.

Check-in: On 7 Nov 2023 Daniel Okafor and Donna Wragg arranged a short call. Donna said the consultants are moaning less and like seeing roles and placements in one place.

Renewal groundwork: On the 10 Nov 2023 call Donna said the warehouse desk now asks the chat instead of ringing her, and that there were no refresh problems or tickets. She warned her managing director will question cost before the Starter term ends on 30 Jul 2024 and asked for a one-page case.

QBR: On 11 Dec 2023 Terry Hinchcliffe joined the quarterly review and asked about cost and whether the company could build this itself. Donna put the fall in calls at about half but called it a feeling, not a number, and nobody could give Terry an hours-saved figure.

Follow-up: On 12 Dec 2023 Terry replied that it sounded fine and asked BG-Demo to watch what it is costing at renewal.

Open at the end: No decision was made. Daniel owes the one-page summary and a next check-in date, the engineering desk still does not use B-Viz, and Terry has no savings figure.

Negotiation: On 5 Jul 2023 Terry questioned the Starter proposal at £26k all-in and feared paying for a tool nobody uses. On 13 Jul 2023 he misread that figure as annual; Nell Ashcombe clarified it includes the one-off implementation fee.

Signing and invoices: The order form was signed on 31 Jul 2023, with the contract running to 30 Jul 2024 and an annual value of £20k. The implementation invoice (£7,200 gross) was due 17 Aug 2023 and the subscription invoice (£23k gross) due 30 Aug 2023.

Onboarding: The 4 Aug 2023 kickoff set the connector order as CRM, accounting, then email, with Donna Wragg attending alone. By 1 Sep 2023 Jodie Burkinshaw could not confirm access, a session date or an admin, citing IT, and very few users had logged in.

Payment: Nell chased the implementation invoice on 24 Aug 2023 and again on 7 Sep 2023, and the subscription invoice on 6 Sep 2023, with no reply from Lynn Staniforth. On 25 Aug 2023 Donna said she intends to pay but wants proof it earns its keep.

Adoption: On 8 Sep 2023 the CRM data had landed, but consultants had gone back to spreadsheets. On 12 Sep 2023 Carl found chat quicker than his spreadsheet.

Open at the end: Accounting access was still pending, no second admin was named, and both invoices were unpaid. Candidate data scope was unconfirmed.

Discovery: On 17 May 2023 Nell Ashcombe ran discovery with Donna and Terry. Donna described roles, placements and invoices split across a CRM, Xero and a spreadsheet, and Nell quoted Starter at £26k for the first year, implementation included.

Price reaction: In the follow-up email of 17 May 2023 Terry said the price was more than he expected and asked for a demo on their own data. He also raised building it themselves.

Demo: On 31 May 2023 Nell and Tobias Renwick demoed on sample data to Donna, Jodie Burkinshaw and Carl Ibbotson. Terry was absent. Carl said he is sold if it works on their own data, and Donna said it is simpler than she thought.

Proposal: On 8 Jun 2023 Donna agreed a walkthrough and asked whether it saves her consultants time. On 16 Jun 2023 Terry asked for a number and about a discount and a do-it-yourself build using Jodie. Nell said first term discounts end at renewal, and the yearly figure was not stated on the call.

Terms: On 28 Jun 2023 Terry chose a short call on Friday morning before 10:00, with cost and build-versus-buy as his agenda.

Open at the end: No decision. Terry said he would think about it, with a decision aimed for 17 Jul 2023. Jodie still needs to see the connector list, given the Starter connector limit and her worry about messy data.