Sofia Marchetti

Sofia Marchetti is Head of Customer Success, London, in post since 7 Oct 2024. She is the senior contact on exec sponsor calls and incident notices. Her accounts show value challenges, one non-renewal notice and a Growth-to-Starter proposal.

Role: Sofia Marchetti has been Head of Customer Success since 7 Oct 2024 and reports to Nell Ashcombe. She is active, with leave booked on 9 to 13 Nov 2026 and 2 to 4 Dec 2026.

Book: the counts show 200 email threads, six calls attended and five recorded calls. Brannock Medical Supplies has the most activity at 13, then Delancey Haig at seven.

Evidence: she runs exec sponsor calls, sends refresh failure notices on 22 Jul 2026 and invites customers to events. Several Growth customers question value against 40 licensed users.

Now: Calderbrook Housing Group has given written notice not to renew, and Carnmoor Fleet Leasing is weighing a move to Starter. The evidence does not show the outcome at Delancey Haig or Brackwell Freight Ltd, whose renewal QBR on 13 Oct 2026 is dated after the as-of date.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026