Delancey Haig

Early April: Rupert Lasker, the CFO, answered the 2 Apr 2026 renewal notice by asking how many of 40 users are real and whether an in-house build could do it. On 9 Apr 2026 Saskia Mendes admitted adoption was below what she promised.

Mid April: On 14 Apr 2026 Rupert asked what £44k a year buys and Kwame Asante asked what the firm would hold if it left. On 16 Apr 2026 around nine of 40 users were active and Rupert said he may ask for fewer seats.

Price offer: Priya Raman offered on 28 Apr 2026 to hold £44k for one more year if agreed before 2 Jul 2026. Rupert did not reply.

May: On 5 May 2026 about seven of forty users were active, and Rupert wanted a value case before committing.

June: Holly Tranter said on 4 Jun 2026 that directors had gone back to spreadsheets. On 9 Jun 2026 Kwame confirmed the subscription ends with the contract on Thursday 2 Jul 2026, citing build versus buy.

Late June: Saskia was unsure about renewing on 23 Jun 2026 and favoured keeping it on 29 Jun 2026, which sits against Kwame's stated decision.

Open at the end: On 30 Jun 2026 Saskia asked for the client pages to stay up another month, with no reply shown. Written handover notes were still owed.

Adoption: On 21 Jan 2026 and 26 Jan 2026 Saskia Mendes admitted adoption was low, with fewer than ten of 40 licensed users active. Directors had slipped back to old habits.

Build or buy: On 26 Jan 2026 CTO Kwame Asante asked in writing for connections, data location and annual cost. By the 9 Feb 2026 call he was weighing renewal against an in-house build or a hybrid.

Value: At the 2 Mar 2026 QBR CFO Rupert Lasker questioned eleven or twelve active users against forty and asked whether £44k stays. The next day he asked whether they could do it themselves for less.

Support: Connector tickets on 10, 12, 16 and 18 Mar 2026 recorded authentication failures, logged as provider-side credential rotation. First responses ran from 44 minutes to 173 minutes, and one ticket reported a week's data lost.

Escalation: On 23 Mar 2026 Saskia escalated over five high-priority tickets in thirty days and a wrong answer at a client review. Dominic Hale owes a timing review against the Growth P1 first response.

People and data: A 17 Mar 2026 thread says Delancey Haig withdrew connector credentials on purpose on the CTO's instruction, as systems move in-house. This differs from the provider-side cause in the tickets.

Open at the end: On 30 Mar 2026 Saskia said she could not defend the renewal at eleven of forty and might hand back seats. The term ends 2 Jul 2026, and Daniel Okafor owes the renewal figure in writing.

Check-ins: On 20 Oct 2025 Saskia Mendes said usage was better, with Jess Ferrand using the brain before every review. On 24 Oct 2025 she praised a director's catch of a disputed contractor invoice but called a dozen active users against 40 licensed too few.

Renewal: On 24 Oct 2025 Daniel Okafor said £44k a year matches contract and invoices, and gave no renewal figure. Saskia asked whether it will cost more and said Rupert will ask her.

Support: On 29 Oct 2025 a user built a contractor spend dashboard after a how-to ticket. No other tickets were recorded.

QBR: On 1 Dec 2025 Saskia said Growth is right and the next tier is not needed. Holly Tranter is the only admin, and Daniel flagged a price list change without a figure.

People: On 9 Dec 2025 Delancey Haig announced Kwame Asante as Chief Technology Officer, to build an in-house data team. The news gave no detail on supplier changes.

Decline: On 29 Dec 2025 Saskia said active use was down about a quarter, with nine people a day. Directors had gone back to spreadsheets after an invoice mismatch.

Open at the end: Daniel owed a value note, a check on the mismatch cause and a director working session. Finance is expected to question the £44k. The evidence does not show whether the mismatch was timing or a fault.

Support: On 8 Jul 2025 a batch load timed out the nightly refresh around 06:30. On 14 Jul 2025 the Salesforce connector stopped after a customer IP allowlist change and took 14 days to resolve.

People: On 31 Jul 2025 support provisioned three new client account directors. A dashboard export question on 28 Jul 2025 ended well.

Check-in: On 22 Jul 2025 Saskia Mendes said about a dozen of 40 seats were active and an invoices source had gone stale. She feared finance would question value at renewal.

Usage drift: On 18 Aug 2025 about nine seats were active. Saskia expected her boss to ask what the money buys.

QBR: On 4 Sep 2025 CFO Rupert Lasker questioned £44k for about eight daily users. Questions came mostly from Saskia and Holly Tranter, and a three-step adoption plan was agreed.

CFO reply: On 8 Sep 2025 Rupert asked for the annual cost to be confirmed and whether work could be done in-house.

September check-in: On 22 Sep 2025 about ten daily users were reported. Saskia said she would not renew something unused and agreed to hold the seat count while saved views were tried.

Open at the end: the adoption plan, the saved director views, and the CFO's request for a written cost and value account. The renewal was still ahead.

Renewal notice: On 3 Apr 2025 Daniel Okafor gave Rupert early notice of the Growth renewal. Rupert asked which of £42k or £44k he was being asked to sign, and the thread holds no reply.

Adoption: On 14 Apr 2025 Rupert questioned twelve active users out of forty and asked to hold the price. On 28 Apr 2025 Saskia admitted only ten or eleven of forty are active.

Support: On 25 Apr 2025 duplicate client records, caused by inconsistent CRM naming, were de-duplicated on the brain side while the customer cleaned the CRM. A 6 Jun 2025 how-to ticket on date-range search was solved at once.

Value challenge: On 23 May 2025 Rupert called the seats a lot of empty chairs, asked about running it in-house and committed to nothing. Priya Raman would not explain the £44k until she sent a written breakdown.

QBR and order form: At the 4 Jun 2025 QBR Rupert asked for a one-page value case. On 5 Jun 2025 Priya sent the order form at £44k and Rupert declined to sign by 9 Jun 2025.

Late June: On 19 Jun 2025 Saskia said she wants to renew but must prove worth to senior colleagues. The same day invoice INV-077-0003 went out with no customer response.

Open at the end: The order form, the usage and value summary, and the £42k against £44k comparison were all open. Questions still come mostly from Saskia and a few directors.

Usage: on 3 Jan 2025 Saskia Mendes said only seven or eight of forty Growth seats were active, down about a fifth. She framed it as habit, not data quality, and questioned whether forty seats is justified.

People and value: on 22 Jan 2025 Saskia admitted some users got mismatched answers and returned to spreadsheets. A question sheet for directors was agreed.

Call: on 27 Jan 2025 she described a director catching a disputed contractor invoice before a client review. Active users were nine or ten, and Daniel Okafor proposed a single dashboard page per director.

Recovery: on 24 Feb 2025 Saskia reported more people in the brain since the sheet went round, calling it early days.

QBR: on 3 Mar 2025 about twelve of forty licences were active. The contract is £42k a year, matches invoices and is paid up to date. Daniel ruled out selling more users.

Follow-up: on 4 Mar 2025 Saskia asked for a simpler client view and an early renewal discussion. Daniel would not promise a date.

Support: no tickets on service. Three were requests: PDF export on 13 Feb 2025, saved queries on 27 Feb 2025 (product confirmed the next release), and a stage filter on 28 Mar 2025.

Open at the end: no value quote for the renewal signer, dashboard permissions, the simpler client view, and the PDF export. The renewal outcome is not shown.

Check-in: On 7 Oct 2024 Saskia Mendes, alone on the call, said only a handful use the brain weekly out of forty seats. She expected finance to ask what it delivers and wanted a one-page value case.

Webinars: Sofia Marchetti invited Jess Ferrand on 11 Oct 2024 and Saskia on 12 Nov 2024 to BG-Demo webinars. Neither thread shows a customer reply.

Directors: On 8 Nov 2024 Saskia said about half the directors use it properly and a contractor payments colleague asked for access. Directors want complaints and invoice history in one client view, and Daniel Okafor sent notes on 11 Nov 2024 promising options.

QBR: On 4 Dec 2024 Rupert asked the annual cost and whether Delancey Haig could do this in house. Priya Raman confirmed £42k a year matches the order form and invoices, and Holly Tranter is the only admin.

CFO: On 5 Dec 2024 Rupert asked for the annual cost beside usage and tested value against directors' time and disputes caught early. The thread does not state the figure.

Open at the end: On 30 Dec 2024 Saskia said some directors still ask her instead of the brain. Open items: the client view options, the written cases for Rupert, a second admin, the connector count and a January check-in.

Start: On 3 Jul 2024 the first annual Growth invoice was issued at net £42k, due 2 Aug 2024. The 9 Jul 2024 kickoff followed, where Saskia Mendes said directors will be sold when it saves one of them from a complaint surprise.

Access: CRM and accounting access sat with IT and finance throughout July. Callie Brennan wrote on 26 Jul 2024 that the brain was quiet, and Holly Tranter is the only admin; no second admin was named by 22 Aug 2024.

Money: A separate £12k net invoice, due 20 Jul 2024, was chased on 29 Jul 2024. On 24 and 30 Jul 2024 Saskia raised the overdue subscription invoice and blamed a missing purchase order. The evidence does not show payment.

Value: On 20 Aug 2024 Saskia said finance asks whether £42k a year is money well spent, with two or three users against forty licences.

Support: A recruitment connector stopped loading on 1 Aug 2024 after an API rate limit and was fixed. A connector authentication failure on 3 Sep 2024 closed unresolved.

Training: On 16 Sep 2024 Jess Ferrand, the heaviest user, was trained and nearly lost trust in the money figures after stale answers. She asked for a stale-answer warning.

Open at the end: Saskia said on 27 Sep 2024 some directors rave and others do not use it. A check-in with Daniel Okafor was to follow.

Discovery: On the 15 Apr 2024 call, Saskia Mendes described directors walking into client reviews blind. CFO Rupert Lasker accepted the problem but not the answer, and wants payback within the year.

Price: On 16 Apr 2024 Rupert asked for implementation to be split from the annual subscription. The £54k is the Growth deal total including implementation, not an annual price.

Demos: The 30 Apr 2024 demo on Delancey Haig's own data went well with Saskia and Jess Ferrand. Jess then asked about data freshness, and Holly Tranter added data location and permission questions on 7 May 2024.

Proposal: On 15 May 2024 Rupert misread £54k as annual and said it was not a yes. On 16 May 2024 he asked for the annual cost alone and said he was not saying no.

Negotiation: On 6 Jun 2024 Rupert said he could sign by 19 Jun 2024 if the paper was clean, but made no promise. The first-term discount was held to that date, and Growth carries no service credit for stale data.

Finance: On 10 Jun 2024 Desmond Oyelaran asked three written finance questions. On 17 Jun 2024 Rupert would not commit to 19 Jun 2024 and again asked for the annual and one-off split.

Open at the end: The evidence does not show a signed order form. Invoice INV-077-0001 was sent on 20 Jun 2024 with no confirmation of receipt, and the split, the security questionnaire and a Daniel Okafor introduction were unresolved.

Leadership news: on 15 May 2023 Talent Trade Ledger reported that Delancey Haig confirmed a change to its senior leadership team. The spokesperson gave no reasons and said existing accounts would be managed as before.

Follow-up: on 20 Jun 2023 City Fringe Gazette reported the same confirmation. The company called it part of ongoing planning and said clients and staff had been told directly.

What the reads add: neither item names the person appointed or leaving, and neither mentions any change to systems or suppliers. Both reads rate the news as neutral and of low significance, useful only as background.

Open at the end: the appointment was still unnamed, so any shift in priorities would not be visible. The first read suggests asking at the next call who now leads the client-account directors.

This period holds only news. There was no call, email thread or ticket, so the evidence does not show the customer's own sentiment or any contact with BG-Demo.