Sprotbrough Recruitment / BG-Demo – QBR
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Sprotbrough Recruitment · 17 Jun 2024 09:00
Quarterly review where Terry Hinchcliffe asked if Starter is worth what they pay. Usage is low but users value it. A job board feed ticket traced to a customer-side change. Renewal is still undecided.
What was said
What this says
As at Fri 9 Oct 2026Quarterly review where Terry Hinchcliffe asked if Starter is worth what they pay. Usage is low but users value it. A job board feed ticket traced to a customer-side change. Renewal is still undecided.
What happened: Daniel Okafor reported a healthy system, one ticket and no overdue invoices, with three or four users in a typical month against fifteen licensed. The ticket was a stale job board feed caused by a change to the customer's export.
Customer view: Donna Wragg said the people who use it like it and the rest have never been shown it. She gave an example where roles, placements and invoices together settled a client dispute in about ten minutes.
Commercial: Nell Ashcombe restated £20k a year and that the order form governs. Terry said he will think about it and would feel better if more of the team used it.
Watch: Terry framed it as paying for fifteen and using four. Adoption is the condition for renewal.
Themes
As at Fri 9 Oct 2026Theme
QBR adoption and renewal
Importance
renewal
Sentiment
mixed
Voice
decision-maker
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Daniel Okafor sends Donna Wragg session slots and a rebooking example by the end of the week.
- Jodie Burkinshaw tells BG-Demo about any source system change.
- Nell Ashcombe and Daniel send Terry the renewal paperwork.
Risks
As at Fri 9 Oct 2026- Terry Hinchcliffe sees fifteen paid seats against about four users and has not agreed to renew.
- Source system changes by the customer can break a feed and show up as stale data.
Opportunities
As at Fri 9 Oct 2026- A training session for consultants who have not tried B-Viz could raise adoption before renewal.
- A client rebooking question from a consultant could be shown live using placements and invoices.
Transcript
Daniel OkaforGood morning, and thank you all for making the time. Let me see who has joined. Donna, Terry, and Jodie, lovely. Nell is here too.
Jodie BurkinshawMorning. Sorry, bit of a rush, I've come straight from a system thing with the job boards.
Nell AshcombeNo problem at all. Before we start: what does each of you need to leave with?
Terry HinchcliffeWhether it's worth what we pay. I'll say that now.
Donna WraggFor me, one of the consultants asked if it can show which clients haven't rebooked. Keep it simple, though.- Jodie BurkinshawAnd I wanted to ask about the ticket I raised, if we can touch on that.
- Daniel OkaforGood, I'll make sure we cover all three. Let me start with the picture over the last quarter, and then we'll go to your questions.
- Daniel OkaforSo, overall the system is healthy. The nightly refresh has been landing on time, the connectors are all loading, and you've had just the one ticket in the last month. That's Jodie's, which I'll come to. Nothing overdue on invoices either.
- Daniel OkaforOn usage, I'd be straight with you. Around three or four of you are using it in a typical month, and that's a bit lower than the quarter before. You're licensed for fifteen users, so there's a lot of room that isn't being used.
- Terry HinchcliffeRight. So we're paying for fifteen and using four.
- Nell AshcombeThat's a fair way to put it, Terry. Say what happened, say how you know. The number of seats in use has dipped. What I can't tell from usage alone is whether that's because the value isn't there or because people don't know it's there. Donna, what's your read?
- Donna WraggSecond one. The people who use it like it. The rest of the consultants are in their own systems all day and nobody's shown them. Does it save my lot time? Yes, for those who use it. The others have never tried.
- Terry HinchcliffeThen why haven't they tried?
- Donna WraggBecause I haven't made them, Terry. I don't make them use anything that slows them down.
- Daniel OkaforAnd that's where I think we can help. How is the team finding it, I mean the ones who do use it? Can you give me a recent example?
- Donna WraggLast month, one of the engineering clients said we'd under-delivered on a run of placements. I asked it for the roles, the placements and the invoices for that client together, and in about ten minutes I could see we'd actually filled most of them. Saved a nasty phone call.
- Terry HinchcliffeI remember that one. Fair enough.
- Nell AshcombeThat's the sort of thing I'd put in the value case. Not a number, a Monday meeting that went differently.
- Jodie BurkinshawCan I do my ticket now? So I raised one about a job board feed that looked out of date. I wasn't sure whether the problem was ours or yours.
- Daniel OkaforYes. From what I can see it was a change on your side to how the job board exports its data, and the feed stopped matching. It was sorted after the support team looked at it. I'd just ask, Jodie, that you tell us before you change a source system, even if it feels small.
- Jodie BurkinshawAh. That's on me, then. I didn't think it mattered. I'll send you a note whenever we change anything.
- Daniel OkaforNo blame at all. It was fixed quickly and nobody lost anything. It just helps us catch it before it shows up as stale data.
- Terry HinchcliffeCould we do it ourselves? Jodie, you built the monthly pack before.
- Jodie BurkinshawI did, Terry, and it took me most of a day each month. It was out of date by the time I'd finished. I'm not keen to go back to that.
- Terry HinchcliffeHm.
- Donna WraggOn the rebooking question. Is that doable? Which clients haven't come back for a while.
- Daniel OkaforI think so, yes, as it's the placements and the invoices side by side. Let's do it live at the next session. I'll come back to you by the end of the week with a time and I'll bring a couple of examples from your own data.
- Donna WraggLovely.
- Nell AshcombeA word on the renewal, since it's close. The term runs to 30 Jul 2024 and the renewal date is 31 Jul 2024. Starter is nineteen and a half thousand a year, and the order form is still what governs. Daniel and I will send you the paperwork shortly.
- Terry HinchcliffeWhat's it costing us, again? Just the one figure.
- Nell Ashcombe£19,500 a year.
- Terry HinchcliffeI'll think about it. If more of the team used it I'd feel better.
- Daniel OkaforThat's a good way to frame it, and it's within our gift to help. Just to close the loop: a short training session for the consultants who haven't tried it, run by me with Donna choosing the group. Would that suit?
- Donna WraggYes. Half an hour, keep it simple. I'll pick the group.
- Jodie BurkinshawI'll sort the rooms and the calendar invites. Tell me the slots.
- Daniel OkaforThank you, Jodie. So, next steps: I send Donna the slots and the rebooking example by the end of the week, Jodie lets us know about system changes, and Terry has the paperwork from Nell and me to think over.
- Terry HinchcliffeFine. Thanks.
- Nell AshcombeThanks all. Best of luck with the warehouse hiring.
- Donna WraggTa, bye.
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