Sprotbrough Recruitment - QBR
Documentfinal Sprotbrough Recruitment · QBR deck · final · 15 Dec 2024
A BG-Demo QBR deck dated 15 Dec 2024 for a Starter customer, written as its six-monthly check-in. It states the £20k a year price, a term to 30 Jul 2025, about four active users of 15 licensed, and no tickets. It is not a contract.
What it says
What this says
As at Fri 9 Oct 2026A BG-Demo QBR deck dated 15 Dec 2024 for a Starter customer, written as its six-monthly check-in. It states the £20k a year price, a term to 30 Jul 2025, about four active users of 15 licensed, and no tickets. It is not a contract.
What it is: a customer success review prepared by Daniel Okafor, with Nell Ashcombe named as account owner. It says "This review is that check-in" and reports payments up to date with no overdue invoices.
Commits: it binds no one. It restates the Starter price of £20k a year and the term end of 30 Jul 2025, and lists Daniel's planned actions, such as opening the renewal conversation "well ahead of the notice point".
Unusual: usage is thin. "Roughly a quarter of the licensed users are active in a typical month", and there is no figure for time saved, so the value case is open.
Not settled: the deck gives no notice period or renewal mechanics, and does not show whether the renewal happened. It is nearly two years old at the as-of date, and the stored status is final. Nell's employment status is not shown, so she should not be assumed to be the current owner.
As found in this document
As at Fri 9 Oct 2026- Date end30 Jul 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Subscription price£19,500 a yearSource: the AI read of this record
- Term end30 Jul 2025Source: the AI read of this record
- Plan coverageone team, 15 licensed users, pages, chat and search, and a six-monthly check-inSource: the AI read of this record
Body
Sprotbrough Recruitment - QBR
Prepared by: Daniel Okafor, Customer Success Manager, BG-Demo Account owner: Nell Ashcombe Review date: 15 Dec 2024 Plan: Starter, annual subscription
1. Where we are
- Sprotbrough Recruitment has been a B-Viz customer since Monday 31 July 2023, one of BG-Demo's first customers.
- The Starter subscription is contracted at £20k a year and runs to 30 Jul 2025.
- The plan covers one team, 15 licensed users, pages, chat and search, and a six-monthly check-in. This review is that check-in.
- Payments are up to date and there are no overdue invoices.
2. Usage
| Measure | What we see |
|---|---|
| Licensed users | 15 |
| Active users, 30-day average | About four |
| Change against the prior quarter | Slightly up |
| Connectors | Within the Starter connector allowance |
Read the whole document (3,079 characters)
- Roughly a quarter of the licensed users are active in a typical month. That is steady rather than growing fast.
- Headroom is large. The team could add many more people without touching the user limit.
- The small group who use B-Viz use it regularly, which suggests it has found a place in their working week. I would like to understand better who they are and what they ask.
3. Value
- The recruiters use B-Viz to pull together candidate activity, client calls and emails in one place instead of searching each system by hand.
- We do not yet have a figure for time saved. Without one, it is hard for the wider business to say what B-Viz is worth, so building that case is part of the plan below.
- Nothing in the evidence shows dashboards being built by the customer. That is not part of Starter, so it is not a gap, but it tells us the team is using the product in a simple way.
4. Support and issues
- No tickets were raised in the last 30 days and none were high priority.
- Quiet support can mean things are working well. With a small active group it can also mean the wider team has not tried the product. Both are worth a conversation.
- Nightly refresh is part of every tier and there are no reported freshness concerns.
5. Plan for the next six months
| Action | Owner | Timing |
|---|---|---|
| Short session with the active users to hear what they ask and what is missing | Daniel Okafor | Early in the new year |
| Invite the quieter licensed users to a how-to walkthrough | Daniel Okafor | Within the quarter |
| Agree a simple way to describe the time saved, in the customer's own words | Daniel Okafor with the customer lead | Before the next check-in |
| Open the renewal conversation well ahead of the notice point | Daniel Okafor, with Nell Ashcombe as account owner | In good time before the term ends on 30 Jul 2025 |
6. Questions for the Sprotbrough Recruitment team
- Who else in the business would benefit from asking questions of their own data?
- Is there a regular meeting where B-Viz answers could replace manual reporting?
- How is the team finding it day to day?
Just to close the loop: I will come back to you with the session dates once I have heard from your team.
Best wishes, Daniel