Mossbrook Data Partners

Reviews: Marcus Bell asked for review slots on 1 Apr 2026. The 7 Apr 2026 QBR found usage and questions rising, with all four Starter connectors used up and a fifth wanted.

Value test: on 8 Apr 2026 Femi asked what is in it for clients. He wants the renewal discussed once with Sophie Ling and any partner changes written into the agreement.

Support: recent email went missing from answers on 14 Apr 2026 and duplicate client records appeared on 17 Apr 2026. Neither ticket shows a confirmed cause.

Expansion: Sophie sent the £1,260 order form on 30 Apr 2026 and Femi wanted it to state it sits under the existing agreement. She marked it won on 5 May 2026, and invoice INV-228-0003 followed on 6 May 2026.

Renewal: Sophie opened the renewal on 13 May 2026. On 29 May 2026 Marcus sent the formal notice at £26k, and Femi asked whether the ten extra users could be reviewed.

Support again: a dashboard filter reset ticket opened on 29 May 2026 with no confirmed fix. The nightly refresh failed twice in the week of 9 Jun 2026, and a manual re-run completed on 15 Jun 2026.

Open at the end: the 30 Jun 2026 QBR left the renewal unsigned. Femi wants to decide in July, and the referral wording and ownership of referred clients are unresolved.

Usage and renewal: On the 2 Jan 2026 QBR, Femi Adeyemi questioned fifteen seats used by about two people and wanted the renewal price in writing. On 5 Jan 2026 Marcus Bell handed the renewal and price book change to Sophie Ling.

Adoption: On 27 Jan 2026 Joanna said the team walkthrough went down well but made no big change. On the 2 Feb 2026 check-in about three of 15 users were active, and she wanted wider adoption.

Partner work: On 23 Feb 2026 Joanna asked who owns what on the referred Astley Brook Growth implementation, and Sophie promised a written responsibilities note. On 26 Feb 2026 she asked for a reusable set-up template; the product team decides, with no date.

Turn: On the 16 Mar 2026 check-in Joanna reported rising use, called it the clearest value yet, and said all four Starter connectors were in use. She wants the helpdesk added, and Marcus raised Growth.

Support: Two tickets only. The second, from Ciaran Doherty on 27 Mar 2026, was a schema access how-to, closed on 14 Apr 2026.

Open at the end: Renewal price still not quoted in the reads; the contract ends 28 Aug 2026. The responsibilities note, connector add-on note and partner playbook are not shown as delivered.

Partnership: On 2 Oct 2025 Femi Adeyemi agreed to act as executive sponsor, subject to specifics on value and success measures. The 7 Oct 2025 exec sponsor call agreed one BG-Demo contract per client and no referral fee in year one.

Adoption: Training ran on 13 Oct 2025, with use still two people. On 27 Oct 2025 Joanna Platt admitted B-Viz had not reached the wider team, and by 3 Nov 2025 she was pleased, though one senior consultant asked most questions.

Referral: On 18 Nov 2025 Joanna introduced Leanne Partington of Astley Brook Packaging to Sophie Ling. On 25 Nov 2025 she wanted seat usage by person before issuing more logins.

Support: A ticket on duplicate client rows, opened 28 Nov 2025, closed on 16 Dec 2025 with the outcome not shown. A minor sign-in ticket was still open on 10 Dec 2025.

Renewal: On 1 Dec 2025 Joanna asked when the contract renews and whether pricing will change. Marcus Bell gave 29 Aug 2026 as the renewal date and left pricing to Sophie.

Capacity: On 16 Dec 2025 Hannah Lowe trained Lauren Bickerstaff and Ciaran Doherty. Lauren asked about Starter limits, and Hannah named fifteen users and four connectors.

Open at the end: A review was booked for 23 Dec 2025 at 15:30, with no outcome shown. Renewal pricing, referral ownership, page sharing and table hiding on Starter were unresolved.

Sales: Discovery on 10 Jul 2025, a demo on 18 Jul 2025 and a proposal walk-through on 30 Jul 2025 were all positive. Joanna Platt wants Starter for Mossbrook's own use first, with partner terms kept separate.

Signing: The 7 Aug 2025 call aimed for signing on 15 Aug 2025. On 13 Aug 2025 Femi Adeyemi held back until BG-Demo confirmed in writing that Snowflake access is the client's decision; Sophie Ling confirmed on 20 Aug 2025 and the thread shows no reply.

Money: The £26k was a deal total including implementation, not annual. INV-228-0001 (£7,200 gross) went out on 18 Aug 2025 and INV-228-0002 (£20k net) on 29 Aug 2025, both with PO questions unanswered.

Kickoff: On 5 Sep 2025 Marcus Bell confirmed Starter at £20k, term to 28 Aug 2026. Ben Ratcliffe wants a written data-handling answer before client data is connected.

Onboarding: On 15 Sep 2025 Joanna called four business hours for a P1 long if a client is waiting. On 22 Sep 2025 Ciaran Doherty found the set-up sound but nothing loaded, three weeks into a four-week implementation.

Partner: On 19 Sep 2025 Joanna proposed referrals and consulting; Sophie left commercial terms open.

Open at the end: Ciaran is the only admin with no named backup, the fourth connector is undecided, and the data-handling answer and grant confirmation are outstanding. The evidence does not show a signed order form or any payment.

Scope: the quarter holds one read, an email thread dated 15 Mar 2025. No calls, tickets or news items fall in the period.

Outreach: Sofia Marchetti invited Lauren Bickerstaff to the 20 Mar 2025 webinar. She framed it around hand-over and what a client can run alone, and asked whether other delivery colleagues should be invited.

Account context: the read notes that Mossbrook uses Starter for its own client base. It records more delivery colleagues attending as a possible way to widen use.

Open at the end: there is no customer response in the thread, so interest is not shown. Sofia promised joining details once Lauren replies, or the recording and a short walk-through if Thursday is difficult. The evidence does not show whether Lauren replied or attended.