Mossbrook Data Partners - QBR

Mossbrook builds and runs data warehouses for a large number of mid-sized clients across the North West. It uses B-Viz for its own client base, and it was BG-Demo's first implementation and referral partner. That makes this account more than a subscription for us.

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Usage: the headline

• The average number of active users over the last thirty days is well up on the previous quarter. This is the strongest movement we have seen on the account since it joined.
• Only a share of the licensed seats is in regular use today, so there is plenty of room for more of the Mossbrook team to come on board without any change to the plan.
• The growth looks like adoption spreading to more people, not one or two heavy users carrying the account. I'd like to confirm that with a closer look at who is asking the questions before we say so with certainty.

What this tells us

A rising user count against a stable licence is the pattern we want in a Starter account: the tool is being picked up, and the team has not had to ask for anything extra to do it.

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Value: what the team is getting

• Mossbrook's consultants spend less time reconciling information held in different systems and more time asking B-Viz directly.
• Because B-Viz runs inside the customer's own Snowflake account, it sits naturally alongside the work Mossbrook already does for its clients. That is a good fit for a Snowflake specialist.
• The evidence we hold on this account is usage and support activity. We do not yet have a measured figure for time saved, so this deck does not claim one.

Suggestion: at the next check-in, ask two or three power users to describe in their own words one job that is now quicker. That gives us a value story in Mossbrook's voice for the renewal.

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Support and service

• A single ticket in the period, and it was the high priority one. One ticket from a growing user base reads as a healthy, quiet account rather than a problem one.
• Invoices are being paid on time, so there is nothing to resolve on the finance side.
• If you would like a short write-up of the ticket and how it was handled, I'm happy to send it after the review.

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The partnership beyond the subscription

• Mossbrook was our first implementation and referral partner. That relationship is worth protecting and building on.
• Mossbrook's clients are mid-sized businesses in the North West, which is the same kind of company we want to help.
• I'd like to use this review to ask how Mossbrook would like to work with us on referrals from here: what is working, and what would make it easier for its consultants to introduce B-Viz to clients.

Any commercial discussion around referrals sits with Sophie Ling as account owner, and I'll make sure she is part of that conversation.

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Plan for the coming months

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Renewal

The current contract runs to 28 Aug 2026. The account is in a good place going into the renewal conversation: usage is rising, support has been quiet and invoices are up to date.

Terms for the next term will be discussed with Sophie Ling, who owns the commercial side. My part is to make sure the adoption story is clear and that Mossbrook has what it needs from us before it decides.

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Summary and next step

• More people at Mossbrook are using B-Viz than last quarter.
• Support has been quiet and payments are on time.
• There is headroom on the existing licences.
• Mossbrook is also our first implementation and referral partner, so this is a relationship as well as a renewal.

Next step: shall we book half an hour with the Mossbrook team in the next couple of weeks to go through this deck, hear what is working and agree the plan above?

Thanks, Marcus