What was said
What this says
As at Fri 9 Oct 2026Hannah Lowe offers an hour of hands-on training for the wider Mossbrook team. Lauren Bickerstaff replies slowly, lists her open items and flags one minor open sign-in ticket.
Ask: Lauren wants people able to run B-Viz themselves after go-live for a client, so hands-on time matters more than slides. Hannah agreed to a walkthrough followed by attendees trying their own questions.
Customer view: Lauren apologised for the slow reply and still has to pick the example client, confirm numbers and check who needs a login. She thinks the sign-in ticket is minor.
Next: Hannah will put the ticket outcome in writing on the ticket and wants the client and attendee list by the end of the week.
The thread
Updated 9 Oct 26Messages
- Hannah Lowe 10 Dec 2025 11:16Hi Lauren, Joanna mentioned you'd like a training session for the wider Mossbrook team on B-Viz. I'm happy to run it. To make it useful, what would you most like people to be able to do afterwards? The short answer is that I can cover the basics of pages, chat and search in about an hour. The longer answer is that it lands better if I use one of your own client warehouses as the example, so people see real questions on real data. If you can pick a client you're comfortable showing internally, I'll prepare around it. Could you also tell me how many people will join, and whether any of them have not logged in yet? You have fifteen licensed users, so there should be room for everyone who needs it. Thanks, Hannah
- Lauren Bickerstaff 12 Dec 2025 16:37Hi Hannah, Thanks, that's great. Sorry for the slow reply, it's been a busy week. What's left on the list from my side: - pick the example client, I'm leaning towards one of the North West builds we finished recently - confirm numbers, probably most of the consultants plus someone from delivery - check who still needs a login before the session I'd like the session to leave people able to run it themselves after go-live for a client, so a bit of hands-on time would help more than slides. Could we do that? I'll pair with your consultant on the example data if that makes it easier. One ticket is open from us about a sign-in query, I think it's minor, but flagging it in case it affects the session. Lauren
- Hannah Lowe 16 Dec 2025 08:23Hi Lauren, Hands-on works well. To be precise, I'll plan the first part as a walkthrough and leave the rest for people to try their own questions, with me answering as they go. I've looked at your sign-in ticket and I'll put the outcome in writing on the ticket itself, so you can see it before the session. Please don't wait on it for planning. Could you send me the example client and the attendee list by the end of this week? Once I have those I'll suggest two or three times and an agenda. I'll also bring a one page guide people can keep. Thanks, Hannah