Figures on dashboards are stale after the nightly refresh
Ticketclosed
Mossbrook Data Partners · Figures on dashboards are stale after the nightly refresh
The nightly refresh failed on the Tuesday and Wednesday, and the scheduler skipped the retries, so dashboards showed older figures. A manual re-run completed on 15 Jun 2026, and the ticket closed on 20 Jun 2026.
What happened
What this says
As at Fri 9 Oct 2026The nightly refresh failed on the Tuesday and Wednesday, and the scheduler skipped the retries, so dashboards showed older figures. A manual re-run completed on 15 Jun 2026, and the ticket closed on 20 Jun 2026.
Problem: Ciaran Doherty reports that dashboards show Monday's figures, and two account leads are presenting to a client on Friday.
Handling: Ruth Okoro found the overnight refresh had not completed since the start of the week. The internal note says the job failed on the Tuesday and the Wednesday, the scheduler skipped the retry each time, and a manual re-run completed at 10:52 on 15 Jun 2026.
Watch: The nightly refresh should complete by 07:00 on business days for every tier, so these failed runs count against that commitment. The note says it still needs checking whether other accounts on the same source had skipped retries.
Details
Updated 9 Oct 26Trail
created · Ciaran Doherty 9 Jun 2026 12:59Hi team, The dashboards aren't showing today's figures. The pipeline overview and the ticket views still reflect Monday's data, and the refresh log for last night doesn't show a completed run for the source feeding them. We've been assuming the refresh finishes before the morning cut-off, so anyone relying on this morning's numbers is working from old data. I've checked the role grants on our side and they haven't changed since the last release, so I don't think this is access. Can you confirm whether the refresh ran, and whether anything on your side changed overnight? Priority high because two of our account leads are presenting figures to a client on Friday. Ciaran- Public reply · Ruth Okoro 9 Jun 2026 15:32Hi Ciaran, thanks for the clear note. We've taken this on and we're checking the overnight refresh status now. Could you tell me which dashboard looks wrong first, and when you last saw a current figure on it? That will tell us which load to look at. Ruth
- Public reply · Ciaran Doherty 11 Jun 2026 12:26Ruth, the pipeline overview is the one. The last current figure I saw was Monday evening, and it still shows that as of this morning. Do you need the query text? I can send it over. Ciaran
- Public reply · Ruth Okoro 15 Jun 2026 09:33Hi Ciaran, sorry for the wait. The overnight refresh for your account hasn't completed since the start of the week, and the load is running again now. The pipeline overview should catch up tonight. Could you check tomorrow morning and confirm the figures look right to you? I'll leave the ticket open until you have. Ruth
- Internal note · Ruth Okoro 15 Jun 2026 11:20Refresh job for this account failed on the Tuesday and again on the Wednesday. Scheduler skipped the retry each time. Last good load was the Sunday before. Re-ran manually this morning, completed at 10:52. Need to check whether other accounts on the same source hit the same skipped retry.
- Status change · 20 Jun 2026 23:59