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Ruth Okoro

Staff

Support Engineer · support · reports to Dominic Hale

Ruth Okoro is a London Support Engineer who joined on 5 May 2026. She has 24 tickets assigned across 14 accounts. Recent work centres on connector loads and stale data, with several items still open or unconfirmed.

How they work

Insight

As at Fri 9 Oct 2026

Ruth Okoro is a London Support Engineer who joined on 5 May 2026. She has 24 tickets assigned across 14 accounts. Recent work centres on connector loads and stale data, with several items still open or unconfirmed.

Role: Ruth is a Support Engineer in the support department in London, reporting to Dominic Hale. She started on 5 May 2026.

Book: The counts show 24 tickets assigned, 3 email threads, 0 calls attended and 0 recorded calls. Mossbrook Data Partners and Shawsheen Freight carry the most activity, each with 3.

Evidence: Her tickets cluster around connector loads, failed nightly refreshes and duplicate records. Some tickets close with the outcome unrecorded, and first responses on a few took several hundred minutes, such as 638 minutes on one delivery-status ticket.

Now: Open items need follow-through. The Mossbrook matching rule, the Strensall Merchants connector fix time, the Quabbin Clinical Research access query and the Duddingston Payroll freshness check all lack a recorded outcome.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

On record

Updated 9 Oct 26

Organisations0

Calls0

Email threads3

Deals0

Documents0

Events0

Computedmade from

Calls

No calls in the last four weeks.

Time off

From	To	Type	Days	Status
6 Oct 2026	7 Oct 2026	sick	2	taken
8 Aug 2026	17 Aug 2026	holiday	6	taken
15 Jun 2026	17 Jun 2026	holiday	3	taken

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.