Mossbrook catch-up: notes and next steps
Email threadMarcus Bell's write-up says daily use has dipped and a couple of people do most of the asking. He hands the Starter renewal and price book change to Sophie Ling. There is no customer response in the thread.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell's write-up says daily use has dipped and a couple of people do most of the asking. He hands the Starter renewal and price book change to Sophie Ling. There is no customer response in the thread.
BG-Demo view: of 15 licensed users only a handful log in regularly, with no open support issues and invoices up to date. Marcus reads it as habit, not a technical fault.
Agreed actions: Joanna to name delivery leads for a walkthrough, Ciaran to check whether connected sources have changed, and Marcus to run a session on onboarding questions.
Renewal: the Starter subscription runs to 28 Aug 2026 and Sophie will write separately. The thread does not show the renewal outcome, and no one at Mossbrook replied here.
The thread
Updated 9 Oct 26Messages
Marcus Bell 5 Jan 2026 13:58Hi all, Thanks for making time on the call. Here is a short write-up so we all have the same version, and so nothing gets lost over the holiday period. What I'm seeing: - The number of people using B-Viz day to day has dipped since the autumn. You have 15 licensed users and only a handful are logging in regularly. - Nothing is wrong on the support side. No open issues and your invoices are all up to date, so this looks like a habit question rather than a technical one. - A couple of people seem to be doing most of the asking. I'd like to spread that around, so it doesn't rest on one or two people. What we agreed on the call, as I understood it: - Joanna to think about which of her delivery leads would get most from a short walkthrough, and let me know. - Ciaran to check whether any of the connected sources have changed on your side recently, so we know the data is still loading as expected. Ciaran, shout if you want me to send over the connector list. - I'll run a short session for your team on the questions that work best for client onboarding. I'm happy to jump on a call with whoever wants it. On the commercial side, Sophie is copied because your Starter subscription runs to 28 Aug 2026. She will come back to you separately about the renewal and the price book change we wrote to all customers about, so I'll leave that with her. Femi, I know you like things in writing, so she'll put it that way. Femi, anything I've missed or got wrong? I'd rather correct it now than later. Thanks, Marcus