What was said
What this says
As at Fri 9 Oct 2026Joanna Platt moved the kickoff to Monday at 09:00, required Ciaran and Ben on the call, and asked who owns the Snowflake set-up and how it can be repeated for clients Mossbrook refers to BG-Demo.
Ask: Joanna wants a written split of responsibilities for the Snowflake set-up in the first call, so nobody assumes.
Customer view: she wants a set-up Mossbrook can repeat for the clients it refers, which points to a possible referral or partner channel. The evidence does not show any commitment on this.
Next: Hamza Akhtar to send the invite to Joanna, Ciaran and Ben for Monday at 09:00.
The thread
Updated 9 Oct 26Typecs
Messages2
First message2025-09-01
Last message2025-09-04
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- Hamza Akhtar 1 Sep 2025 10:00Hi Joanna, I'm Hamza, the implementation consultant who will be looking after the set-up for Mossbrook. Marcus Bell is your customer success manager and will be in touch as we go along, but day to day you'll mostly hear from me. I'd like to get a kickoff call in the diary this week if we can. It would be good to have you and whoever will own the Snowflake side on your team, and I'd suggest also including someone from security so we can agree early what they need to see. The plan for the call is simple: - Walk through what Mossbrook wants from the Starter set-up for your own client base - Agree which sources you want connected first (Starter includes four connectors, so we should choose carefully) - Agree who does what on the Snowflake account - Settle the order of work for the first few weeks I think an hour is enough. Would Thursday or Friday afternoon work, say around 14:00? Happy to move to suit you. Best, Hamza
- Joanna Platt 4 Sep 2025 11:17Hi Hamza, Thanks for this, and sorry for the slow reply. We had a client go-live that ate the early part of the week. This Thursday and Friday won't work now, so let's look at Monday. Here is what I can offer: - Monday morning from 09:00 is clear for me - Ciaran is our B-Viz admin and the person who will build the Snowflake side, so he must be on the call - Ben Ratcliffe, our Security and Compliance Lead, should join for the part about access and data handling Two things from my side, so we start with the right questions: - Who owns this, us or you? I'd like us to write down the split of responsibilities for the Snowflake set-up in the first call, so nobody assumes. - What does the client need on day one? We will use B-Viz on our own data first, but I want the set-up to be something we can repeat for the clients we refer to you. If Monday at 09:00 works, please send the invite to me, Ciaran and Ben. Let's write that down once it's confirmed. Thanks, Joanna
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