B-Viz

ARR

Commentary

As at Fri 9 Oct 2026

ARR grew over the 12 months to 30 Sep 2026 but remains outside tolerance below its illustrative target. Watch retention: gross retention % is 79.4%, outside tolerance and unfavourable.

ARR was £4.4m at 30 Sep 2026, as at 9 Oct 2026, across 90 customers, and is £597k below the illustrative target of £5.0m.

What moved: In the 12 months to 30 Sep 2026, Land of £2.21m and Expand of £481k outweighed Lost of -£444k on ARR brought forward of £2.15m. Net retention % was 101.7%.

Against target: ARR growth % of 104.6% is outside tolerance, favourable. ARR, logo retention % and gross retention % are outside tolerance, unfavourable; customers, average ARR and net retention % are short of target.

Watch: Gross retention % of 79.4% and logo retention % of 76.5%, with 12 lost logos. In the UK, Lost was -£426k against -£444k for the whole book.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from
NRR: rolling 12 month calculationUpdated 09 Oct 26
CSV
0%100%200%Mar 24Sep 24Mar 25Sep 25Mar 26Sep 26102%171%77%Apr 24: Net retention 171.4%May 24: Net retention 171.4%Jun 24: Net retention 138.3%Jul 24: Net retention 130.3%Aug 24: Net retention 122.5%Sep 24: Net retention 122.5%Oct 24: Net retention 122.5%Nov 24: Net retention 107.6%Dec 24: Net retention 117.2%Jan 25: Net retention 113.2%Feb 25: Net retention 119.0%Mar 25: Net retention 111.7%Apr 25: Net retention 100.9%May 25: Net retention 88.8%Jun 25: Net retention 88.5%Jul 25: Net retention 89.6%Aug 25: Net retention 83.2%Sep 25: Net retention 84.8%Oct 25: Net retention 85.3%Nov 25: Net retention 77.6%Dec 25: Net retention 77.4%Jan 26: Net retention 85.1%Feb 26: Net retention 87.7%Mar 26: Net retention 87.3%Apr 26: Net retention 91.6%May 26: Net retention 97.2%Jun 26: Net retention 98.5%Jul 26: Net retention 100.5%Aug 26: Net retention 103.0%Sep 26: Net retention 101.7%

One point per month; the dot and figure at the right end are the latest value. Each month end against the same month a year earlier, over the last 36 month ends.

Show the figures as a table
MonthNet retention
Oct 23
Nov 23
Dec 23
Jan 24
Feb 24
Mar 24
Apr 24171.4%
May 24171.4%
Jun 24138.3%
Jul 24130.3%
Aug 24122.5%
Sep 24122.5%
Oct 24122.5%
Nov 24107.6%
Dec 24117.2%
Jan 25113.2%
Feb 25119.0%
Mar 25111.7%
Apr 25100.9%
May 2588.8%
Jun 2588.5%
Jul 2589.6%
Aug 2583.2%
Sep 2584.8%
Oct 2585.3%
Nov 2577.6%
Dec 2577.4%
Jan 2685.1%
Feb 2687.7%
Mar 2687.3%
Apr 2691.6%
May 2697.2%
Jun 2698.5%
Jul 26100.5%
Aug 26103.0%
Sep 26101.7%
ARR by industry £000sUpdated 09 Oct 26
CSV
  1. Other industries1,962
  2. Logistics508
  3. Insurance418
  4. B2B software335
  5. Payments304
  6. Wholesale distribution252
  7. Healthcare services235
  8. Care services214
  9. Recruitment176

Ranked largest first; each bar is a share of the largest. ARR at the last month end.

Show the figures as a table
IndustryARR
Other industries£1,962,050
Logistics£507,900
Insurance£418,050
B2B software£335,000
Payments£303,500
Wholesale distribution£251,500
Healthcare services£235,000
Care services£214,500
Recruitment£175,500
ARR by region £000sUpdated 09 Oct 26
CSV
  1. UK2,584
  2. EU1,116
  3. US615
  4. ROW88

Ranked largest first; each bar is a share of the largest. ARR at the last month end.

Show the figures as a table
RegionARR
UK£2,583,950
EU£1,116,300
US£614,750
ROW£88,000
ARR 12 months rolling quarterly £000sUpdated 09 Oct 26
CSV
MeasureJun 25Sep 25Dec 25Mar 26Jun 26Sep 26
ARR BF6179051,0371,5701,8432,152
Expand698466203317481
Downsell000000
Lost-140-221-301-402-345-444
Retained5467678031,3711,8142,189
Gross %77%76%71%74%81%79%
Net %88%85%77%87%98%102%
Land1,2971,3851,5461,8552,4842,214
ARR1,8432,1522,3483,2264,2994,403
ARR net1,2261,2481,3111,6562,4562,251
Growth %199%138%126%106%133%105%

Each quarter end in the last 18 months against the same month a year earlier.

ARR bridge by industry £000sUpdated 09 Oct 26
CSV
MeasureLogisticsInsuranceB2B softwarePaymentsWholesale distributionHealthcare servicesCare servicesRecruitmentOther industriesTotal
ARR BF19910014711813690861411,1362,152
Expand668313332473835146481
Downsell0000000000
Lost-200-660000-44-314-444
Retained24618394151160163941329682,189
Gross %90%100%55%100%100%100%100%69%72%79%
Net %123%183%64%128%117%180%110%94%85%102%
Land2622352411529272120449952,214
ARR5084183353042522352141761,9624,403
ARR net309318188186116145129358262,251
Growth %155%319%128%158%85%160%150%25%73%105%

Over the period chosen above, to the last month end; Total is the whole book.

ARR bridge by region £000sUpdated 09 Oct 26
CSV
MeasureUKEUUSROWTotal
ARR BF1,893259002,152
Expand4483200481
Downsell00000
Lost-426-1800-444
Retained1,916274002,189
Gross %78%93%79%
Net %101%106%102%
Land668843615882,214
ARR2,5841,116615884,403
ARR net691857615882,251
Growth %36%331%105%

Over the period chosen above, to the last month end; Total is the whole book.

ARR waterfallUpdated 09 Oct 26
CSV
£0£2.5m£5.0mARR BFLandExpandDownsellLostARRARR BF: £2,152,200£2.2mLand: +£2,214,000; running total £4,366,200+£2.2mExpand: +£480,650; running total £4,846,850+£0.5mDownsell: £0; running total £4,846,8500Lost: -£443,850; running total £4,403,000-£0.4mARR: £4,403,000£4.4m

Left to right: ARR BF £2.2m plus the movements gives ARR £4.4m. Rises carry a plus sign and falls a minus sign; the solid bars from zero are levels, not movements. The whole book over the period chosen above (12 months unless changed).

Show the figures as a table
StepARRKind
ARR BF£2,152,200start
Land£2,214,000step
Expand£480,650step
Downsell£0step
Lost-£443,850step
ARR£4,403,000total
ARR £000s per customer per monthUpdated 09 Oct 26
CSV
CustomerSep 25Oct 25Nov 25Dec 25Jan 26Feb 26Mar 26Apr 26May 26Jun 26Jul 26Aug 26Sep 26
Merriott Lyle Distribution116116116116116128128128128128128128138
Vellacott Payments99999999103103103103103103129129129
Fenmoor Specialty Underwriting44444444444444444444125125125
Kenmure Business Telecom104104104104104104104104104104104125125
Kaltenbrunn Medizintechnik125125125125125
Hollowmere Care Group120120120120120120
Brimscombe Energy115115115115120120120120120120120120120
Kingdon Diagnostics51515151119119119119119119119119119
Penwortham Mutual119119119119119
Quabbin Clinical Research119119119119119119
Lindqvarn Retail9999999999103103103103114114114114
Strensall Merchants114114114114114114114114114114114114114
Thackwray Logistics44444444444444110110110110110110
Duddingston Payroll4040404040110110110110110110110110
Harrowden Foods505050505058585858
Pemaquid Analytics505050505058
Kelbrook Mutual Insurance56565656585858585858585858
Veenendrecht Payments4848484848525252
Harcastle Environmental40404040404040444444525252
Dunholm Precision47474751515151515151515151
Wexmoor Property Group5050505050505050
Copperwick Logistics50505050
Brenneck Pay5050505050505050
Quarrington Care Network505050505050
Carrowkeel Software42424242424242424242425050
Bayard Lane Payments50505050505050
Pellegrin Hart Benefits5050505050
Pelton Grange Care42424242424242424242424250
Tilden Marsh Logistics5050505050505050
Oosterdijk Logistiek50505050505050505050
Feldmoching Software5050505050505050
Menlo Quay Medical50505050505050505050
Shawsheen Freight50505050505050
Brannock Medical Supplies48484848484848484848484848
Grisedale Search & Selection20242424242424244848484848
Brinkerhof Distributie4444444444444848484848
Auerhain Industrietechnik4848484848
Pentreath Cold Chain48484848484848484848484848
Kesselfeld Software484848484848484848
Kronfeld Assekuranz484848484848
Astley Brook Packaging48484848484848
Kralingse Expeditie484848484848484848
Rufforth Bakeries4848484848484848
Rodenkirchen Assekuranzmakler48484848484848
Clonvara Insurance Services4242424242474747474747
Veldmaat Payments454545454545454545
Hartside Student Living454545454545
Brackwell Freight Ltd44444444444444444444444444
Marlstone Legal40404040404040444444444444
Brakkevoort Logistics44444444444444444444444444
Ellerby Dental Group40404040404040444444444444
Marlcliff Security Services40404040404040404044444444
Commondale Care44444444444444444444444444
Carnmoor Fleet Leasing42424242424242424242
Mossbrook Data Partners20202020202020202424242626
Vantrell Software20202020202020202020222222
Wrenfield Property Management22222222222222
Maelbeek Assurances2222222222222222
Tallowfield Health Partners222222
Wattlebrook Insurance Services222222222222
Linthorpe Trade Supplies20202020202020202020202222
Kadewerk Software20202020202020202020222222
Quennell Harte222222
Coorabell Logistics2222222222
Moycullen Recruitment22222222
Clashmore Recruitment19191919191919191919191922
Marsden Vale Recruitment20202020202020202020202022
Llano Crossing Software22222222
Kilcolgan Payments19191919191919191919192222
Saltia Hardware Distributors2222222222222222
Leiekant Accountants22222222222222
Ludworth Lettings222222222222
Larkspire Software222222222222222222
Yealmpton Accountants20202020202020202020202022
Brightcombe Veterinary22
Assunpink Software22222222
Plum Grove Staffing222222
Spaarnwoude Assurantiën222222222222
Moggill Creek Distributors222222222222222222
Haddon Rook Logistics212121212121212121
Hollins Tarrant20202020202020202020202020
Brindlecote Insurance Brokers20202020202020202020202020
Quaystead Marine Services20202020202020202020202020
Silverbeck Energy Services20202020202020202020
Copperlane Payroll20202020202020202020202020
Garrow Lusk20202020202020202020202020
Wellbrook Facilities20202020202020202020202020
Tarnbeck Insurance Brokers20202020202020202020202020
Fulford Ings Software202020202020202020202020
Clayhithe Logistics202020202020202020202020
Lornefield Pensions Administration44444444444444
Calderbrook Housing Group444444444444444444444444
Tidecombe Housing202020202020
Fairhallow Travel40404040
Skovdal Software1818181818
Delancey Haig44444444444444444444
Kelvinhaugh Pension Services4444444444
Saltdean Hart Insurance Brokers4040
Ashwell Mercer Interiors4444444444444444444444
Penmaen Software48484848484848484848
Stainmore Haulage2020
Whitlingham Wealth4040
Total2,1522,1962,1832,3482,6443,0073,2263,7644,1604,2994,3974,3904,403

Contracted ARR at each month end, largest customer first; a green cell rose and a red one fell from the month before; each name opens the organisation.

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What the data covers

DataRecords
Organisations300
People at customers1,880
BG-Demo staff records (in post and leavers)65
Calls2,593
Email threads3,882
Support tickets1,502
Documents1,582
Deals403
Invoices365
Events49
News items147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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