Hartside Student Living

Kickoff: the Growth term runs 10 Apr 2026 to 9 Apr 2027. The 16 Apr 2026 kickoff agreed connector phasing, with Sana Rahman as the only admin.

Billing: finance chased Russell Bland on 6 May 2026 and 18 May 2026 for the £14k implementation invoice and the £54k subscription invoice. On 1 Jun 2026 he blamed purchase order matching; payment received is not shown.

Adoption: on 7 May 2026 Bethany Cole questioned value at £45k a year with two regular users from forty licences. On 27 May 2026 only the CRM was loading, and she said she would rather hear bad news from Hamza Akhtar.

Connectors: the helpdesk permission fault was fixed by 22 May 2026 and the connector went live on 3 Jun 2026. Accounting still awaited written sign-off from the finance director.

Turn: on 3 Jun 2026 Bethany said the partner review was pleased with the evidence. On 10 Jun 2026 she wanted one partner view to replace two days of spreadsheet work.

Resident services: Zainab Ali's team agreed on 17 Jun 2026 to training, with six or seven joining. The 25 Jun 2026 session went well, though some of her team are sceptical.

Support: a duplicate-records ticket from 24 Jun 2026 was fixed by a clean reindex; the record does not show Bethany confirming the count.

Open at the end: accounting connector not loaded, agreements folder without an owner, and a second admin only agreed in principle.

Demos: Lewis Kerr's 5 Jan 2026 follow-up restated the £57k Growth proposal plus VAT, and Sana Rahman asked about nightly refresh and administration load. A second demo for resident services was agreed on 7 Jan 2026, and the 12 Jan 2026 call showed a Universities page and ticket dashboard on Hartside's own extracts.

Buyer: Bethany Cole said on the 12 Jan 2026 call that she would not proceed without James. Scheduling a proposal walkthrough on 20 Jan 2026 ended with no confirmed slot.

Proposal: On the 28 Jan 2026 call James established that £57k is the total deal value including implementation. He asked for the fee split from the subscription, explicit user and connector limits, and preferred quarterly payment.

Negotiation: On the 26 Feb 2026 call Owen Tallis held the headline price and offered payment timing as the flex. Russell Bland and James both preferred quarterly, and the target was signature by 27 Mar 2026, subject to legal review.

Order form: On 25 Mar 2026 Lewis sent the Growth order form at £57k plus VAT. James said the figures and terms matched the proposal and asked for invoices to go to the finance team.

Open at the end: Rachel Dunmore sent invoice INV-158-0001 on 30 Mar 2026 for £12k net, £14k gross, due 29 Apr 2026. Russell had not confirmed the PO number or a shared mailbox. Sana's likely helpdesk move remained a connector risk.

Scheduling: On 20 Nov 2025 Lewis Kerr booked a discovery call with Bethany Cole. She accepted Wednesday at 10:00 and asked that James Whitworth join from the start, saying she will not go further without him.

Discovery: On 28 Nov 2025 Bethany described pulling agreements, tickets and invoices from three people before each university partner review. James wants a clean contract, no babysitting by a small data team, and a written security answer.

Commercial: On 1 Dec 2025 Lewis summarised a Growth proposal at £57k excluding VAT. James, the CFO, replied that nothing is agreed and asked for the draft order form in writing; he is content to work towards 27 Mar 2026.

Demo: Lewis proposed a demo date on 29 Dec 2025 and the thread shows no reply. The demo was held on 31 Dec 2025 on Hartside's own data, and Zainab Ali, who had been sceptical, found it persuasive.

Open at the end: James was absent from the demo and has not read the order form. The £57k is a proposal figure covering implementation as well, not executed paper. Sana Rahman is to send the systems list, and older tickets with free-text building fields may sit unmatched. The reads do not show a signature.

Period: this digest rests on one read, an email thread dated 8 Sep 2025. Nothing else with Hartside Student Living is recorded for the quarter.

Event invitation: Alice Brewer invited Russell Bland, Head of Finance, to a small, informal in-person Revenue leaders roundtable in London on 23 Sep 2025. The invitation was for finance and revenue heads, with no sales pitch.

Customer view: the thread holds no reply from Russell, so his interest is unknown. The read rates sentiment as neutral and records no risks or opportunities.

Open at the end: the evidence does not show whether Russell replied or attended. The only next step recorded is for Alice to hold a seat if he replied.

Results: The 29 Oct 2024 news item said Hartside Student Living published results and occupancy remained resilient. It runs about twelve thousand beds across eight university cities.

Information sharing: The same item said the operator would keep working on how partnership and resident teams share information, including sharing agreements, resident requests and invoices. The read treats this as background that fits the purpose of a combined view.

Expansion: The 24 Dec 2024 news item said the operator plans to expand its portfolio, with no location or timetable. Its partnerships team would lead talks on nomination arrangements.

Open at the end: No customer contact is recorded in the period. The read suggests asking at the next call how expansion would change data needs, as it could mean extra users or connectors. The evidence does not show any contract, usage or ticket position.