Brenneck Pay

Training: On 7 Apr 2026 Hamza Akhtar trained Aylin Kaya and Jonas Albrecht; Aylin said she is no longer lost.

Tickets: A 5 May 2026 ticket on the 40-user limit confirmed Growth at £50k, with extra users in 10-user blocks.

Adoption: On 5 May 2026 Katrin Vogelsang wanted an answer trail for her BaFin auditor. On 1 Jun 2026 she intended to continue but said the budget is decided above her.

Demand beyond Growth: On 2 Jun 2026 Katrin reported 33 active users of 40 and seven of eight connectors configured. Aylin wanted a case tool and chargeback feed; capacity was unconfirmed on 19 Jun 2026.

Faults: The 1 Jun 2026 duplicate-records ticket took over a week to close. On 4 Jun 2026 the merchant connector stopped syncing on a stale OAuth token and went to engineering.

Security: On 23 Jun 2026 Sabine Kranz set three written conditions: EU-only processing, named sub-processors and visible support access logs.

Enterprise: On 25 Jun 2026 Matteo Ricci put the Growth to Enterprise proposal, £125k as a deal total including implementation, to Katrin and COO Matthias Ebner, who wants exit, governance and cost in writing first.

QBR: About eleven of 40 licensed users were active, and Katrin called renewal a paperwork question. Matthias then asked for residency governance and an exit plan in the renewal pack.

Open at the end: The Enterprise decision (28 Aug 2026 was a plan) and the connector fix had no recorded outcome. Renewal is 3 Feb 2027.

Signature: On 16 Jan 2026 Matthias Ebner would not sign until security and procurement confirmed in writing. Invoice INV-078-0001 for £12k net was issued on 21 Jan 2026, and the Growth invoice for £50k net on 3 Feb 2026.

Kickoff: The 9 Feb 2026 kickoff confirmed the order form at £50k a year, renewal on 3 Feb 2027. Sabine Kranz said EU data residency was a condition of signature and wants evidence, not assurance.

Access: Jonas Albrecht, who owns the Snowflake account, refuses Friday changes and email credentials, and creates roles himself. The 12 Feb 2026 call created the database in the customer's own account with no connectors on.

Connectors: The first wave was agreed on 16 Feb 2026 and reshaped on 2 Mar 2026 to CRM and helpdesk. On 17 Mar 2026 the CRM connector was behind plan because the read-only role was not created, and no alert fires on stalled connectors.

Adoption: Katrin Vogelsang wants every answer traced to a source. Only about two or three of forty licensed users were active in late Feb and March. Single sign-on, an Enterprise feature, was raised on 2 Mar 2026 and 9 Mar 2026.

Open at the end: Merchant status mapping, risk flag meanings, the call recording question and the model-calls answer remain open. Aylin Kaya's merchant risk training was being scheduled on 31 Mar 2026.

Discovery: On 2 Oct 2025 Katrin Vogelsang and Matthias Ebner met Priya Raman, wanting one merchant view, EU residency and auditable answers. Priya quoted £62k for Growth as total deal value including implementation, not an annual price.

Conditions: On 7 Oct 2025 Matthias made written answers on governance, exit and the BaFin outsourcing register a precondition for involving information security and procurement. Matteo Ricci had taken over as commercial owner by 29 Oct 2025.

Demos: Demos on 3 Nov 2025 and 11 Nov 2025 were positive, and Katrin said the source link answers her auditor question. Jonas Albrecht set security conditions on 4 Nov 2025, and Aylin Kaya asked about refresh timing on 13 Nov 2025.

Proposal: On 25 Nov 2025 Matthias said he would not sign before information security and procurement finish. On 27 Nov 2025 he asked in writing for an exit plan, governance and the recurring cost.

Documents: On 17 Dec 2025 Matthias wanted the security documentation and exit plan before commercial talks. On 29 Dec 2025 terms were close, but the connector days in the draft order form were blank.

Open at the end: On 30 Dec 2025 Henrik Lorenz wanted the questionnaire, exit plan and draft order form as one set, and treated 20 Jan 2026 as a target only. No date for the documents was agreed, and the £62k remains an open item, not contracted revenue.

Webinar: on 2 Sep 2025 Alice Brewer invited Jonas Albrecht, Data Engineering Lead, to the online webinar on Thursday 18 September 2025. The thread holds no customer response, so the evidence does not show whether he engaged.

Discovery: on 30 Sep 2025 Katrin Vogelsang, Head of Merchant Operations, accepted a Thursday discovery session from 14:00. She named herself and one merchant risk colleague, and asked for the question list beforehand.

Requirements: Katrin said data must stay in an EU region and asked for a source for each data handling point to show her compliance team. The read links this to the dedicated EU data residency add-on.

Open at the end: Priya Raman still had to send the question list with sources before the call. The EU region requirement must be met or priced before any proposal holds. Unsourced answers could stall the deal.

The period holds two reads, both email threads, and no calls, tickets or news.

Outreach: On 16 May 2025 Sofia Marchetti invited Henrik Lorenz, Head of Procurement, to the London revenue leaders roundtable on Tuesday 27 May 2025. She asked him to pass it to a revenue or merchant colleague if that fitted better.

No reply: the thread holds no customer response and no follow-up is recorded, so interest is not shown. Procurement was invited rather than a revenue or merchant owner, so the invitation may not have reached a buyer.

News: on 2 Jun 2025 Brenneck Pay announced a senior leadership change. It gave no detail on the background, said operations continue without interruption and that its supervisor had been informed.

People: the news item names no appointee and no change to systems. The read expects the merchant account manager and merchant risk teams to be closely involved as arrangements settle.

Open at the end: no reply to the invitation and no named second contact. It is not known who the new leader is or how the change affects the merchant risk and account teams. Both reads suggest asking at the next call.

News: the period holds one read, a news item dated 3 Feb 2025. Brenneck Pay announced new funding and did not name the funders or the terms.

Context: the company said merchant data stays in a European region and merchants would see no change in service. It gave no breakdown of how the money would be allocated.

Assessment in the read: bringing commercial and risk views of each merchant together remains a priority, which fits the offering. The read rates the item low significance, with importance neutral, and treats it as context, not a trigger.

Next step in the read: mention the funding at the next routine call.

Open at the end: nothing is recorded as open. The evidence does not show any call, email or ticket in the quarter, or any change to systems or suppliers.

Roundtable: on 11 Nov 2024 Sofia Marchetti invited Henrik Lorenz, Head of Procurement, to an in-person Revenue leaders roundtable in London on Tue 26 Nov 2024. She described it as small and informal, with no sales presentation.

Roundtable ask: Sofia said procurement is not the usual seat and suggested Henrik pass the invitation to merchant account management or merchant risk colleagues. The read notes no customer response.

Webinar: on 22 Dec 2024 Sofia invited Dennis Wolter, Head of Finance, to the online BG-Demo webinar on Thu 16 Jan 2025 about reconciling finance, CRM and customer data. She suggested he bring a colleague from risk or the merchant teams and offered the recording if the date did not suit.

Webinar ask: Sofia said a reply after the break was fine. The read notes no customer response.

People: the period names two contacts, Henrik Lorenz and Dennis Wolter. Neither is shown replying.

Open at the end: both invitations were unanswered in the threads. Henrik was to confirm attendance or pass the invitation on, and Dennis was to reply if he wanted joining details or the recording. The reads show no calls, tickets, pricing talk or contract matters in this period.