Carrowkeel Software

Check-in: On 9 Apr 2026 Aoife Mulcahy told Marcus Bell usage was up, there were no tickets and questions were spread across the team. She wanted to keep going and grow the user count.

Support: On 30 Apr 2026 Siobhán asked for dashboard PDF export to share with clients. Bethan said it is not on the near-term roadmap and offered CSV as an interim.

Renewal paperwork: On 12 May 2026 Conor Daly asked for the signed order form before any call. On 15 May 2026 Marcus gave formal notice on the Growth subscription ending 14 Aug 2026, and Conor said he would sign only against the executed order form. He did not answer on users or connectors.

Renewal call: On 20 May 2026 Conor asked whether Carrowkeel Software is paying for more than it needs, with about twelve active users against forty licensed. He saw a £50k renewal in the CRM against the invoiced £42k, with no explanation yet. Sophie Ling promised a written quote, and the internal target to agree is 23 Jul 2026.

Support: On 29 Jun 2026 Niamh reported a search filter returning archived properties. Olivia Grant answered in 265 minutes and found a query engine bug on 30 Jun 2026. Niamh had a workaround and a fix was targeted for the following week.

Open at the end: Written renewal quote, usage summary and value case, the seat count, and the search fix. The PDF export request was also open.

QBR: On 2 Jan 2026 Marcus Bell showed active users up by about a fifth on the previous quarter, with questions rising and no longer dominated by one person. One ticket in the quarter was high priority and was resolved quickly.

Commercial: Conor Daly confirmed the executed Growth order form, with forty users and nothing overdue, and asked whether renewal terms would match today's. Sophie Ling declined to give a number on the call; he agrees nothing on a call, so terms go in writing.

Price risk: If the order form sits under the v1 price book, a renewal after 1 Jul 2026 moves to the v2 list (Growth +13.6%). The call read flags this as a risk for a CFO who will compare line by line.

News: On 5 Jan 2026 Irish Tech Ledger reported Carrowkeel Software results describing steady growth and a retention focus. No financial figures were given and the read judges it low significance.

Outreach: On 27 Mar 2026 Alice Brewer invited Ronan Healy, Head of IT, to the 16 Apr 2026 webinar. There was no reply in the thread.

Open at the end: Sophie owed written renewal terms with the usage summary and order form reference. Marcus owed a session for the account managers and the dashboard walkthrough for Aoife Mulcahy. The reads do not show whether any of these happened.

Training: Hamza Akhtar trained Siobhán Nolan and Niamh Fogarty on 8 Oct 2025 and 13 Oct 2025. Only Niamh had used the brain, and five or six of forty licensed users were active.

Setup: On 7 Oct 2025 Bethan confirmed Growth with 40 users suited Carrowkeel. On 15 Oct 2025 Niamh configured the Salesforce and Zendesk connectors and added a second admin.

Support: On 22 Oct 2025 Siobhán reported duplicate records, traced to a Zendesk sync during reconciliation and fixed by 23 Oct 2025. On 2 Dec 2025 several hundred closed tickets were missing because the connector excluded them; resynced within an hour.

People: On 4 Dec 2025 a new team lead saw no data because of a permissions sync delay. First response took 96 minutes, within the Growth SLA.

Check-in: On 28 Nov 2025 Aoife Mulcahy said usage had roughly doubled and drives her Monday renewal checks. She asked for a per-agency dashboard and would not buy without her senior sponsor. Renewal is due next summer, with no commercial ask.

Open at the end: On 5 Dec 2025 Siobhán was unsure one agency group's data lined up, and Olivia Grant treated silence as acceptance. Key-person exposure on Niamh and Aoife remained. Attendance at the 25 Nov 2025 roundtable invitation was unconfirmed.

Proposal: On 1 Jul 2025 Sophie Ling put the Growth proposal at a £54k total deal value, not an annual price. Conor Daly asked for one-off and recurring parts to be shown separately.

Negotiation: On the 17 Jul 2025 call Conor accepted the £54k total without a discount and said he dislikes surprises at renewal. The order form went out on 30 Jul 2025 for signature by 1 Aug 2025, and the thread shows no signature.

Billing: Invoice INV-085-0001 for the £12k implementation fee was issued on 4 Aug 2025. Invoice INV-085-0002 for £42k for 40 licensed users was issued on 15 Aug 2025; neither thread shows a reply or payment.

Kickoff: The 21 Aug 2025 kickoff set an eight-week plan. Aoife Mulcahy wants a per-agency-group view, and said Conor wants to see value before he signs; term end is 14 Aug 2026 and renewal 15 Aug 2026.

Onboarding: On 10 Sep 2025 the helpdesk connector was live, CRM waited on a permission and usage data was open. The helpdesk connector was connected on the 24 Sep 2025 call, and CRM group records were inconsistent.

Support: One ticket, opened on 1 Sep 2025, reported about 40 duplicate Zendesk records. It was solved on 29 Sep 2025.

Open at the end: Usage and CRM connectors, a single admin, Aoife as main asker, and an unanswered roundtable invitation.

Discovery: On 27 May 2025 Sophie Ling ran discovery with Aoife Mulcahy and Conor Daly. Aoife reconciles tickets, renewals and usage by hand; Sophie gave £54k as a planning figure for Growth, implementation included.

CFO position: The same day Conor wrote that he had agreed no terms and wanted a clearly versioned draft order form in writing. He accepted 1 Aug 2025 as a planning date but will pay only against a signed order form.

Demo: On 11 Jun 2025 Anya Petrova demoed Growth on sample data for Aoife and Siobhán Nolan. Aoife reacted strongly to tickets matched to renewals; Siobhán raised who sees ticket text with agency staff names and said frequent renames risk broken connectors.

Follow-up: On 12 Jun 2025 Siobhán asked about a single agency group view and was satisfied with the answer. Sophie's reply took four days.

Proposal: On 25 Jun 2025 Aoife arranged the walkthrough. On 30 Jun 2025 Sophie presented Growth at £54k, a total and not an annual price. Conor would not agree terms on the call and asked for the one-off and annual lines to be split; he also raised sterling invoicing against a euro budget.

Open at the end: Nothing was signed. Conor's written reply on the order form was awaited, owners for the helpdesk and CRM sources were still to be named, and the Siobhán feature event history check was unconfirmed.

Also: A 10 May 2025 roundtable invitation to Siobhán drew no response in the thread.

Period: this digest rests on one read, an email thread dated 15 Nov 2024. It held an event invitation and nothing else.

Invitation: Sofia Marchetti invited Niamh Fogarty to an in-person Revenue leaders roundtable in London on 26 Nov 2024. Sofia said Niamh could bring a colleague.

Open at the end: the thread holds no customer response, so attendance is not shown. The evidence does not show any follow-up, and the read records no risks, opportunities or next steps.