Clashmore Recruitment

Support: On 8 Apr 2026 Olivia showed Deirdre Barry how to export search results, which Deirdre welcomed. On 10 Apr 2026 Bethan showed Aisling how to share a dashboard.

Pricing: On 14 Apr 2026 Méabh checked the £19k subscription. Kate confirmed it against the executed order form dated 18 Sep 2025 and explained renewal mechanics.

News: On 28 Apr 2026 Clashmore was reported to have agreed to acquire another recruitment firm, with terms and completion undisclosed. This could change users, systems and who decides the renewal.

Usage: At the 5 May 2026 check-in Deirdre told Elena Novak that about three people are active against fifteen licensed, with Deirdre the main asker. A high priority invoice ticket came from an unflagged accounting system change.

Commercial: Consultants want food science placements from a separate spreadsheet, and Elena must check the four-connector Starter limit. Deirdre warned that Cian will ask what consultants get from the renewal.

Marketing: On 18 May 2026 Alice Brewer invited Shane Twomey to Customer Day London on 11 Jun 2026. No reply is recorded.

Renewal: On 19 Jun 2026 Elena gave notice at £22k against the current £19k. Cian O'Leary called it a step up and wants to discuss the number before signing.

Open at the end: Lewis Kerr is to contact Cian on price and Elena is to send a usage summary. The term ends 17 Sep 2026, with a target for agreement of 24 Aug 2026.

Review: At the 27 Jan 2026 QBR, Elena Novak reported active use up by about two thirds on the previous quarter, with around three people a day against 15 licensed users. Lewis Kerr confirmed £19k a year on the order form and advised no upgrade.

Renewal: Cian said he does not sign without a discount. On 28 Jan 2026 he asked Lewis to bring him a number, and the follow-up email put the Starter subscription as running to 17 Sep 2026.

Outreach: Alice Brewer invited Deirdre Barry to a London roundtable on 24 Feb 2026 and Shane Twomey to a Manchester conference on 11 Mar 2026. Neither thread shows a customer response.

Support: On 4 Mar 2026 Méabh Crowley found the date filter herself before Bethan Lister replied, and the read calls the first response slow. On 25 Mar 2026 a new user was provisioned within the 15-user limit.

Check-in: On 11 Mar 2026 Deirdre reported growing use and asked about connecting candidate records, which may need a new connector. Cian was not on the call. On 12 Mar 2026 she asked for the search guide to cover unpaid invoices.

Open at the end: Elena still owed a written answer on candidate records and food-science session slots. The renewal number from Lewis and the discount conversation were not shown as held. Several consultants had not yet logged in.

Onboarding: The 6 Oct 2025 call chose three of four Starter connectors, but narrow CRM permissions left the brain looking empty. Only Aisling Kiely was using it.

Access: The 10 Oct 2025 thread says finance had not given accounting access, yet the 13 Oct 2025 call has accounting connected live. The 20 Oct 2025 thread says finance had finally agreed, and the 28 Oct 2025 call still has accounting blocked.

Connector: On 20 Oct 2025 the recruitment connector awaited an IT approval. It loaded and refreshed before 07:00 on 28 Oct 2025, and Aisling's check matched.

Adoption: On 3 Nov 2025 three consultants were trained, but use was mostly Aisling alone. Shane Twomey said remembering the habit is the difficulty.

Support: A dashboard ticket dated 17 Dec 2025 timed out on Snowflake compute, with a workaround given and query optimisation promised. A separate thread has Shane confirming a fix on 23 Dec 2025, closed on 30 Dec 2025.

Value: On 29 Dec 2025 Deirdre Barry said usage rose after training, but Cian is asking whether it is worth it. The contract runs until 17 Sep 2026, and Elena Novak owes a written usage summary.

Open at the end: Duplicate client names, mailbox permissions and the one-page client view answer are unresolved. The reads do not settle whether accounting was connected. The 30 Dec 2025 notes say 15 Starter licences are enough for now.

Sales: Discovery on 7 Jul 2025 and a demo on own data on 21 Jul 2025 went well. Deirdre Barry called the client page the thing, while Cian O'Leary said the decision depends on the number.

Price: The 5 Aug 2025 proposal call put the deal amount at £25k including implementation, not an annual price. On 22 Aug 2025 Cian called it a lot for a firm his size, and Owen Tallis offered room on the first term only.

Signing: Lewis Kerr sent the order form on 2 Sep 2025 for signature by 4 Sep 2025. The 23 Sep 2025 kickoff read says it was signed on 18 Sep 2025 on Starter. The 5 Sep 2025 implementation invoice was £6,000 and the 18 Sep 2025 subscription invoice was £19k. No payment is shown.

Onboarding: The kickoff on 23 Sep 2025 covered 15 Starter users, starting with the pharma consultants. A Salesforce connector ticket on 24 Sep 2025 was answered in 94 minutes and traced to narrow API permissions. On 29 Sep 2025 the accounting connector loaded invoices after a permission fix.

People: Aisling Kiely, now admin, took a week to reply and will attend the first working session alone. Deirdre is the only operations person and is not confident on Snowflake.

Open at the end: Duplicate client records (ticket of 30 Sep 2025) were unresolved, and only a couple of users had logged in. The mailbox connector was deferred.