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Kate Ormerod

Staff

Support Engineer · support · reports to Dominic Hale

Kate Ormerod is a Manchester-based Support Engineer, in post since 5 Jan 2026, with 116 tickets assigned across a wide book. Recent tickets are mostly how-to and access requests, with a few data quality and access issues still open.

How they work

Insight

As at Fri 9 Oct 2026

Kate Ormerod is a Manchester-based Support Engineer, in post since 5 Jan 2026, with 116 tickets assigned across a wide book. Recent tickets are mostly how-to and access requests, with a few data quality and access issues still open.

Role: Kate is a Support Engineer in the support department, based in Manchester and reporting to Dominic Hale. She started on 5 Jan 2026.

Book: She has 116 tickets assigned and six email threads, with no calls attended or recorded. Her heaviest accounts are Brimscombe Energy, Oosterdijk Logistiek and Kilcolgan Payments.

Evidence: Recent tickets are mainly how-to questions, user provisioning and dashboard help, several of which hint at Growth upsell interest. She also fixed a dashboard date filter timezone bug and traced duplicate CRM organisations syncing for one customer.

Now: Open items include duplicate account records at Kenmure Business Telecom, awaiting customer cleanup, and an unresolved lockout ticket at Thackwray Logistics. An invoice query from Duddingston Payroll is with billing, and first responses on some low-priority requests took over 700 minutes.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

On record

Updated 9 Oct 26

Organisations0

Calls0

Email threads6

Deals0

Documents0

Events0

Computedmade from

Calls

No calls in the last four weeks.

Time off

From	To	Type	Days	Status
30 Nov 2026	30 Nov 2026	holiday	1	booked
22 Oct 2026	23 Oct 2026	holiday	2	booked
3 Aug 2026	10 Aug 2026	holiday	6	taken
29 Jun 2026	1 Jul 2026	holiday	3	taken
22 Jun 2026	22 Jun 2026	holiday	1	taken
27 Apr 2026	1 May 2026	holiday	5	taken
10 Apr 2026	10 Apr 2026	sick	1	taken
19 Mar 2026	23 Mar 2026	sick	3	taken
12 Jan 2026	16 Jan 2026	holiday	5	taken

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.