Spaarnwoude Assurantiën

Kickoff: on 20 Apr 2026 Elena Novak confirmed the Starter subscription at £22k with fifteen users. Single sign-on was recorded as an Enterprise feature, and Joost Molenaar said security will review password and multi-factor sign-in in the first month.

Billing: Rachel Dunmore sent Anouk Bosman an implementation invoice for £6,000 on 7 Apr 2026, and the £22k subscription invoice on 16 Apr 2026, due 16 May 2026. Both asked for a PO number and neither thread shows a customer reply or payment.

Adoption: on 27 Apr 2026 only a handful of people had logged in and the team still exported to spreadsheets. Ilse Kuipers asked for plain-words EU data residency in writing.

Progress: on 5 May 2026 the claims connector was mapped and tested, refresh finished before 07:00 each business day, and usage was growing. Ilse wants usage reported by team only. A 8 May 2026 thread was scheduling only.

Handover: on 12 May 2026 the claims connector was live and Laura Penhaligon handed the account to Elena. Maarten wants a clear plan before wider rollout, which waits until after the summer.

Training: on 18 May 2026 Ilse said only one person looks after the set-up and not all seats are used. Laura stated the contract as £22k a year with renewal on 16 Apr 2027.

Open at the end: Joost's final access review, the rollout plan, the single admin, and no reply from Maarten to the 22 Jun 2026 webinar and quote request.

Discovery: On 7 Jan 2026 Matteo Ricci held discovery with Ilse Kuipers and Maarten Zwart. Renewals and claims sit in three systems and a spreadsheet, and Maarten wants an audit trail.

Price: Matteo quoted a working £28k for one team on 7 Jan 2026. Maarten called it in the expected range, though both customer contacts said scope is likely to be two groups.

Demo: On 26 Jan 2026 Hannah Lowe demoed on the customer's own data. Ilse was sceptical but found it more useful than expected, and role-based access met her main concern.

Proposal: On 16 Feb 2026 the Starter proposal was walked through and sent. Maarten wants proof of use, EU data residency in writing and a price breakdown, and he promised an answer before the end of March.

Negotiation: On 10 Mar 2026 Maarten said he would sign as managing director and dislikes surprises at renewal. Ilse worried about paying for users who never log in, and Owen Tallis promised a usage check at the first check-in.

Open at the end: On 31 Mar 2026 the order form went to Maarten, who would review it with Ilse and finance. Written answers on security, shared-drive letters and the regulator's audit format were owed by BG-Demo, and the claims connector had no promised date.

Invitation: on 5 Apr 2024 Nell Ashcombe invited Joost Molenaar to a BG-Demo webinar on 18 Apr 2024. It covered how B-Viz sits in the customer's Snowflake account, the usual first IT question.

Customer view: the thread holds no response from Joost or anyone else at Spaarnwoude Assurantiën. The sentiment is neutral and the customer's voice is unknown.

Open at the end: the evidence does not show whether Joost joined or received the link. Nell was to check whether he attended or wants the link.

Why it matters: IT engagement could ease a later security review for a larger tier. Silence from IT leaves the security and Snowflake questions unanswered.

Scope: this is the only read in the quarter. No calls, tickets or news items are recorded, so the digest says nothing about price, usage or contract terms.