Dashboards still out of date

Ticketclosed

Spaarnwoude Assurantiën · Dashboards still out of date

Ilse Kuipers reported dashboards still stale that evening and asked whether it was the same issue. Olivia Grant confirmed it was. The ticket closed on 31 Jul 2026.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Ilse Kuipers reported dashboards still stale that evening and asked whether it was the same issue. Olivia Grant confirmed it was. The ticket closed on 31 Jul 2026.

Problem: On 22 Jul 2026 Ilse Kuipers reported that dashboards were still showing stale figures and asked whether they could be relied on for renewals.

Handling: Olivia Grant confirmed it was the same issue as the platform incident and promised an update once the refresh completed. The ticket was solved on 27 Jul 2026 and closed on 31 Jul 2026, but the thread does not show the refresh completing.

Watch: The customer is asking whether the dashboards can be trusted for renewals, so reliability is the value question here.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)48

CSAT5

Incidentinc_2026_07_refresh

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Trail

Internal note · Olivia Grant 22 Jul 2026 10:14
Second customer seeing stale dashboards after last night's refresh. Matches the platform incident. Flagging so we can answer quickly if they get in touch.
created · Ilse Kuipers 22 Jul 2026 17:54
Hello, our dashboards are still showing stale figures this evening. Is this the same issue as before, and is it fixed? We'd like to know whether we can rely on them for renewals. Kind regards, Ilse
Public reply · Olivia Grant 22 Jul 2026 18:42
Hello Ilse, yes, this is the same issue and we're working on it. We'll let you know as soon as the refresh has completed. Sorry for the trouble. Olivia
Status change · Olivia Grant 27 Jul 2026 11:10
Status change · 31 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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