Clayhithe Logistics

Invitation: on 20 May 2026 Alice Brewer, Head of Marketing, invited Toby Westwood and a colleague to the in-person Customer Day London on 11 Jun 2026.

Quote request: Alice asked whether BG-Demo could quote how Clayhithe Logistics uses B-Viz day to day, with a draft sent for approval first. She asked for an answer by the end of the month.

Customer view: the thread holds no reply from Toby, so his interest, availability and willingness to be quoted are not shown. The read rates the sentiment as neutral and the voice as unknown.

Open at the end: the evidence does not show a follow-up, whether Toby attended, or whether a quote was agreed. The quarter has no calls, tickets or news reads, so nothing in it speaks to usage, support or renewal.

Data quality: On 16 Jan 2026 Callum Rix reported two versions of one supplier name on the invoices page, which slowed monthly reconciliation. Connor Webb traced it to the source records and the ticket was solved on 3 Feb 2026, but the record does not show a change to the matching rule.

Connector: On 28 Jan 2026 the warehouse connector stopped loading orders, and Callum believed the customer's IT team had changed the warehouse login. The ticket was solved on 10 Feb 2026 and closed on 14 Feb 2026, and the record does not show whether the reconnect worked.

How-to: On 9 Feb 2026 Callum asked how to export a page's answer to a spreadsheet. Olivia Grant explained the export setting for all rows and the ticket closed on 21 Feb 2026.

Feature request: On 23 Mar 2026 Toby Westwood asked for a weekly Monday email of exceptions by client. Bethan Lister logged it as a feature request with no promised date and offered a shared saved view, and the ticket closed on 28 Mar 2026.

Open at the end: No delivery date exists for the summary email. It is not shown whether the supplier matching fix, the warehouse reconnect or the export headings were confirmed with the customer.

Contract: A Starter order form showing £26k was sent on 8 Oct 2025, with no signature in the thread. The 3 Nov 2025 kickoff restated signing on 24 Oct 2025, an annual figure of £20k and renewal on 24 Oct 2026.

Billing: On 13 Oct 2025 an invoice of £6,000 plus £1,200 VAT, £7,200 in total, was sent, due 12 Nov 2025. The annual invoice of £20k net, £23k gross, followed on 24 Oct 2025, due 23 Nov 2025.

Onboarding: At the 3 Nov 2025 kickoff, ownership was split between Callum Rix and Toby Westwood, with a sync ticket open. On 11 Nov 2025 usage was low, depot staff had not returned, and Toby said his MD had asked what the contract is worth.

Adoption: On 18 Nov 2025 the stalled tracking feed turned out to be a moved source folder, with four connectors live. The 25 Nov 2025 training went well, and Toby valued B-Viz flagging older invoice data.

Support: Toby's duplicate jobs ticket, opened on 3 Nov 2025, was solved on 21 Nov 2025 with no cause recorded. Callum's saved view ticket was solved on 12 Dec 2025.

Open at the end: Neither invoice shows a PO number or payment. Ownership was thin, with the weekly check owner unconfirmed, and adoption leaned on Callum.

Demo: On 11 Jul 2025 Anya Petrova and Tom Ashdown demoed B-Viz on Clayhithe's own dispatch and invoice data. Toby Westwood and Callum Rix reacted well, and role-based access to client margin was left open, with Toby wanting the answer in writing.

Proposal: On 12 Aug 2025 Managing Director Alexandra Peck, who signs, asked whether the £26k deal total recurs yearly. Tom could not confirm the split and promised a written breakdown by the end of the week.

Proposal email: The same day Tom sent a Starter proposal recorded at £26k, and Alexandra set a 10 Oct 2025 target. Tom said exact figures were still to be confirmed.

Negotiation: On 12 Sep 2025 Owen Tallis joined Tom, and Margaret Crisp, who handles finance questions, needed to see where set-up ends and the subscription starts before the board. Alexandra said she was close but would not sign on a figure she does not understand. Nobody asked for a discount.

Discount email: The same day Tom listed three open points: Starter term, start date and first-term discount. Toby accepts the Starter term and wants an early start, and Margaret needs the discount in writing.

Open at the end: The written breakdown, discount figures, service levels and billing terms were still to go out. The order form was not yet issued, and signing by 10 Oct 2025 depended on the breakdown reaching Margaret the following week.

Discovery: on 11 Jun 2025 Tom Ashdown ran a 30-minute discovery call with Toby Westwood, Operations Director. Toby described opening four tabs to answer a lab asking where a package is, and a Friday reconciliation across three systems that never agree.

Customer view: Toby wants to see B-Viz working on Clayhithe's own data before he believes it. He is wary of software that proves a glorified search box, and worries that nobody can answer a client if he is off.

Commercial: Toby would sponsor it, but the MD has to sign and will want the numbers first. Tom promised pricing before sending anything, and a demo with the solutions engineer.

Open at the end: the demo, the pricing and the call notes were still to be done. Tom was also to ask Toby to bring the dispatch lead.

Not shown: the call does not show a budget, a timeline, the MD's name or any rival. Toby has not thought about finance users yet.