Clayhithe Logistics - Master Services Agreement (signed)
Documentexecuted Clayhithe Logistics · contract · executed · 10 Oct 2025
Executed MSA signed 10 Oct 2025 for a Starter subscription and Starter implementation, running 24 Oct 2025 to 23 Oct 2026. Availability 99.5%, P1 first response 4 business hours, annual recurring fee £20k, billed annually in advance.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA signed 10 Oct 2025 for a Starter subscription and Starter implementation, running 24 Oct 2025 to 23 Oct 2026. Availability 99.5%, P1 first response 4 business hours, annual recurring fee £20k, billed annually in advance.
What it is: the executed MSA between BG-Demo and Clayhithe Logistics, signed on 10 Oct 2025 and effective from 24 Oct 2025. It covers the Starter subscription and a four-week Starter implementation with up to four connectors.
Commits: the fees table sets the Starter subscription at £20k and the implementation at £6,000, with a total contract value of £26k. Service levels are 99.5% availability, P1 first response of 4 business hours, and a service credit of 5% of one month's fee where availability is missed.
Unusual: nothing departs from the standard Starter terms. Discounts are 0% on both lines, and the fee is at the v1 list price.
Not settled: the text states a fixed end date of 23 Oct 2026 but no renewal or auto-renewal mechanism and no notice period. The customer signatory is shown only as an authorised signatory, with no name. The document does not state connector go-live dates or a data freshness commitment.
As found in this document
As at Fri 9 Oct 2026- Date end23 Oct 2026Source: the AI read of this record
- Date signed10 Oct 2025Source: the AI read of this record
- Date start24 Oct 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5% for the Starter tierSource: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's fee where availability is missedSource: the AI read of this record
- Annual recurring fee£19,500, billed annually in advanceSource: the AI read of this record
- Implementation Starter£6,000 one-off, four weeks, up to four connectorsSource: the AI read of this record
- Total contract value£25,500Source: the AI read of this record
- Payment terms30 daysSource: the AI read of this record
- Term24 Oct 2025 to 23 Oct 2026Source: the AI read of this record
Body
Clayhithe Logistics - Master Services Agreement (signed)
Executed. Signed on 10 Oct 2025. Effective from 24 Oct 2025.
Parties
BG-Demo (the provider) and Clayhithe Logistics (the customer).
Services
- B-Viz Starter subscription, providing the Starter tier for one team.
- Implementation Starter (four weeks, up to four connectors), delivered as a one-off fixed-fee service.
Fees and payment
| Line | Type | Qty | Unit price | Discount | Net amount |
|---|---|---|---|---|---|
| B-Viz Starter subscription | Recurring | 1 | £20k | 0% | £20k |
| Implementation Starter | One-off | 1 | £6,000 | 0% | £6,000 |
Total contract value: £26k. Annual recurring fee: £20k, billed annually in advance. Payment terms are 30 days.
Term
The agreement runs from 24 Oct 2025 to 23 Oct 2026.
Service levels
- Availability: 99.5% for the Starter tier.
- P1 first response: 4 business hours.
- Service credit: 5% of one month's fee where availability is missed.
Data protection
Processing of personal data is governed by the Data Processing Agreement signed on 10 Oct 2025.
Signatures
Signed for BG-Demo
Read the whole document (1,288 characters)
- Name: Tom Ashdown
- Title: Account Executive
- Date: 10 Oct 2025
Signed for Clayhithe Logistics
- Title: Authorised signatory
- Date: 10 Oct 2025