Where the monthly invoice totals have moved

Ticketclosed

Clayhithe Logistics · Where the monthly invoice totals have moved

Callum Rix could not find the monthly invoice totals after they moved. Olivia Grant said they now sit on the finance page under the monthly section; the ticket closed on 27 Sep 2026.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Callum Rix could not find the monthly invoice totals after they moved. Olivia Grant said they now sit on the finance page under the monthly section; the ticket closed on 27 Sep 2026.

Problem: Callum Rix could not find the monthly invoice totals, which he needed for the month-end close.

Handling: Olivia Grant said they now sat on the finance page under the monthly section and offered a direct link. The ticket closed on 27 Sep 2026.

Watch: Callum found them but said they were a bit hidden, so the team may struggle to locate them at month end.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryhow_to

Channelweb

First response (min)727

CSAT4

Helpdeskmade from

Trail

created · Callum Rix 2 Sep 2026 17:31
Hi, I'm trying to find where the monthly invoice totals are set up. I'm sure there used to be a page for them, but it's not where I expect any more. Has it moved? We need it for the month end close. Thanks, Callum
Public reply · Olivia Grant 3 Sep 2026 05:38
Hi Callum, sorry for the wait. The monthly totals now sit on the finance page, under the monthly section. Let me know if you'd like me to send a direct link for the team. Thanks, Olivia
Public reply · Callum Rix 3 Sep 2026 10:01
Found them, thanks. It's a bit hidden though, and the team may struggle to find it at month end. Callum
Status change · Olivia Grant 23 Sep 2026 15:48
Status change · 27 Sep 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help