Duplicate supplier names on the invoices page
Ticketclosed
Clayhithe Logistics · Duplicate supplier names on the invoices page
Callum Rix reported two versions of one supplier name on the invoices page, which complicated monthly reconciliation. Connor Webb traced it to the source records, and the ticket was solved on 3 Feb 2026.
What happened
What this says
As at Fri 9 Oct 2026Callum Rix reported two versions of one supplier name on the invoices page, which complicated monthly reconciliation. Connor Webb traced it to the source records, and the ticket was solved on 3 Feb 2026.
Problem: The invoices page showed a supplier with and without Ltd, which made monthly reconciliation fiddly for Callum Rix, Transport Systems Administrator.
Handling: Connor Webb, a Support Engineer, found both versions in the invoice export and traced the duplication to the source records rather than the page. The first response took 418 minutes.
Watch: Callum said the versions came from different invoice batches and that nothing was urgent. The record shows Connor checking the matching rule, but not a change to it.
Details
Updated 9 Oct 26Trail
created · Callum Rix 16 Jan 2026 11:14Hi team, the supplier names on the invoices page show two versions of the same company, one with Ltd on the end and one without. It's making the monthly reconciliation fiddly, but nothing is urgent. Thanks for the quick help with the last one. Callum- Public reply · Connor Webb 16 Jan 2026 18:12Hi Callum, thanks for sending these over. Both versions are in the invoice export, so the duplication starts in the source records rather than on the page. I'm checking the matching rule for supplier names and will come back to you. Thanks, Connor
- Public reply · Callum Rix 19 Jan 2026 15:15Thanks Connor, that makes sense. The two versions came in from different invoice batches. No rush at all, I'd rather it was right than quick. Callum
- Status change · 7 Feb 2026 23:59