Leiekant Accountants

Training: On 7 Apr 2026 Laura trained Els and Jens on chat and search a few weeks after go-live. She said she had not seen many queries from them yet, and Els said they were still getting to grips with it.

Commercial: Els asked when renewing or upgrading comes up. Laura gave the contract end of 6 Mar 2027 and described Growth dashboards as the step above Starter.

Connectors: The call named email and accounting as connectors, while the earlier onboarding call named Salesforce and email. Els said Slack might be added next quarter.

Support: On 4 Jun 2026 the supplier system connector stopped syncing because the supplier had changed its API. Olivia updated the connection parameters and restored data flow; the period of lost data was not stated.

Support: On 17 Jun 2026 Jens asked to export dashboards to PDF or Excel for partners without login access. Olivia offered two workarounds and logged the request with the product team.

Open at the end: Low question volume, the unconfirmed live connector set, confirmation that supplier data is flowing normally, and the export request, which had not shipped.

Sales: On 7 Jan 2026 Els Van Damme and Jens Maes were impressed at the demo, and Starter was quoted at £22k a year plus £6,000 implementation. Els asked about same-day updates and was told Starter refreshes nightly.

Proposal: On 21 Jan 2026 Bart De Smet, the Managing Partner, said they were ready to move forward, and legal might review the order form.

Negotiation: On 4 Feb 2026 Bart needed his finance director, and Katrien Wouters wanted the SLA terms first. Matteo Ricci mentioned quarterly check-ins, core dashboards and monthly invoicing, which go beyond standard Starter terms.

Order form: On 18 Feb 2026 Matteo sent Bart the order form at a deal total of £28k, and Bart promised to sign the next day. The 11 Mar 2026 kickoff thread says it was signed, but no signed copy is shown.

Billing: Invoice INV-180-0001 (£6,000, due 25 Mar 2026) and INV-180-0002 (£22k, due 5 Apr 2026) were sent to Katrien. Neither thread shows a reply or payment.

Delivery: At the 16 Mar 2026 kickoff, Laura Penhaligon set a three-week plan, and Amara Obi booked a June QBR. On 31 Mar 2026 the connectors ran without errors, and go-live was due by the end of that week.

Open at the end: Customer involvement rests on Els and Jens only. Els could not say how many emails had loaded and asked whether users would know how to use it. Payment, the PO number and the executed copy are unconfirmed.

Discovery: On 19 Dec 2025 Matteo Ricci ran a 38-minute discovery call with Bart De Smet and Els Van Damme. This is the only read in the period.

Customer view: Els said staff jump between project, accounting and email systems, and called it "It's not terrible, but it's slow." Bart said the cost is lost time and sometimes a missed deadline or an unseen client query.

Commitments: Matteo agreed a demo on example data in January and a possible go-live around mid-February. He is to send a calendar invite and product information.

Watch: Els raised data security. Matteo's answer that the brain runs inside their own Snowflake account was accepted, but the read says it should be repeated in the demo.

Open at the end: No tier, price or scope was discussed. A proposal would follow only if the demo goes well. The call shows no budget, no decision timeline and no competitor under consideration.