Moggill Creek Distributors

Support: On 7 Apr 2026 Belinda Moss reported one trade store appearing twice in search. Kate Ormerod replied in 206 minutes and the ticket was solved on 27 Apr 2026, but the merge and cause are not shown.

Feature requests: On 5 May 2026 Kylie Dwyer asked for saved searches for store managers. Bethan Lister logged it and could not say whether or when it would be built.

Feature requests: On 14 May 2026 Kylie asked for client notes and calls to export as one document into SharePoint. Ruth Okoro passed it to product with no promised date, and Kylie said it was not urgent.

Performance: On 20 May 2026 Kylie reported client pages slow to open from lunchtime to late afternoon, some days around half a minute. Olivia Grant linked it to the heavy store history page and was checking a shorter default date range. The ticket was solved on 27 May 2026, but the fix is not shown.

Relationship: On 4 Jun 2026 Alice Brewer invited Kylie to Customer Day in London on 11 Jun 2026 and asked to quote Moggill Creek as a customer story.

Open at the end: There is no customer response to the invitation, so consent and attendance are not shown. No product decision exists on either feature request, and it is not shown whether the slowdown returned.

Order form: On 8 Jan 2026 Lewis Kerr sent the Starter order form at a deal amount of £28k. Troy Henderson was waiting for Kylie Dwyer's scope review, and the thread shows no signature.

Billing: Rachel Dunmore invoiced Narelle Fitzpatrick £6,000 on 13 Jan 2026, due 12 Feb 2026. She sent the £22k annual subscription invoice on 26 Jan 2026, due 25 Feb 2026, for the year to 25 Jan 2027.

Kickoff: Hamza Akhtar hosted the 2 Feb 2026 kickoff with Amara Obi, Kylie and Belinda Moss. Kylie needs data fresh by 07:00, but delivery data comes only as a nightly export.

Connectors: On 10 Feb 2026 the delivery connector failed authentication, and Kylie said nobody picked up when she last rang. By 17 Feb 2026 helpdesk data was stale and staff were returning to spreadsheets.

Credit feed: On 23 Feb 2026 Hamza admitted the credit connector was behind the order form commitment. A line break in the export was fixed during the call.

Payment: Rachel chased the £6,000 on 19 Feb 2026 and the £22k on 4 Mar 2026. On 6 Mar 2026 Narelle passed the £6,000 to payables but gave no date.

Training: On 3 Mar 2026 credit loaded in full. Use still sat with Kylie and Belinda, and two reps had gone back to spreadsheets.

Open at the end: No payment is shown on either invoice, and Belinda is still the only admin. Troy has not replied to the 18 Feb 2026 roundtable invitation.

Discovery: On 16 Oct 2025 Lewis Kerr held discovery with Kylie Dwyer, who described staff copying between screens for store accounts, delivery queries and credit checks. Starter was discussed at £28k, with an expected close in January.

Demo: On 10 Nov 2025 Hannah Lowe ran a sandbox demo for Kylie and Belinda Moss. Kylie said Starter fits; Belinda raised the accounting licence and access control, which the auditors will ask about.

Proposal: On 2 Dec 2025 Lewis presented one team, fifteen users and four connectors at £28k for the first year, setup included. Troy Henderson would sign only if the numbers hold up and wanted the time saving written down.

Go-live: On 18 Dec 2025 Troy asked to start with the store accounts team and go live before the new year. Lewis had not confirmed a date with the implementation team, and a Starter implementation is a 4 week project.

Negotiation: On 23 Dec 2025 Narelle Fitzpatrick asked for the price after year one. Owen Tallis said the first-term discount ends at renewal, so renewal is at list, but gave no figure and promised one in writing.

Open at the end: On 29 Dec 2025 Lewis asked for confirmation by 12 Jan 2026. Kylie said she and Narelle could not confirm until the second week of January and asked to keep terms open; Troy did not reply. The CRM shows negotiation, and no executed order form is shown.

Invitation: on 27 Sep 2025 Alice Brewer invited Troy Henderson to the BG-Demo stand at the Amsterdam data leaders conference on 8 Oct 2025.

Offer: Alice proposed a demonstration of B-Viz on store accounts, delivery queries and credit questions, and asked whether Troy could attend.

Customer view: the thread holds no reply from Troy, so his interest is not shown. The read rates the thread as neutral and notes a demonstration on the organisation's own use cases could start a Starter discussion.

Open at the end: the period closed with no response and no next step recorded. The thread does not show whether Troy attended the event.

Scope: this is the only read in the quarter. There are no calls, tickets or news items, and nothing on contract, usage or price.