Who they are
Insight
As at Fri 9 Oct 2026Kylie Dwyer is the CRM champion and business owner for Moggill Creek's Starter plan. She drove the deal, onboarding and feature requests, but her platform user was deactivated on 21 Aug 2026 and the evidence does not show why.
Role: Customer Service Manager and CRM champion. She opened discovery, wanted one answer instead of three systems, and was named business owner at onboarding. She is a user, not an admin.
Influence: Troy Henderson, the General Manager, was the signing decision point. Kylie shaped the value case and, with Narelle Fitzpatrick, held up confirmation in late December 2025. She raised the overdue invoices and support worries herself.
Watch: Her platform user was deactivated on 21 Aug 2026. The evidence does not show whether she left, changed role or lost access. She did not respond to the Customer Day request in the thread. Confirm her status before the next conversation and who now champions the account.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Moggill Creek Distributors | Customer Service Manager | champion | kylie.dwyer@moggillcreek.example |
Activity
- 11 Jun 2026eventBG-Demo Customer Day London
+116
- 4 Jun 2026email threadJoin us at BG-Demo Customer Day in London
- 26 May 2026eventRevenue leaders roundtable
+54
- 20 May 2026ticketPerformance: client pages are slow to open in the afternoon
- 14 May 2026ticketFeature request: exporting client notes to SharePoint
- 5 May 2026ticketFeature request: saved searches for store managers
- 3 Mar 2026callMoggill Creek Distributors / BG-Demo – Training
- 23 Feb 2026callMoggill Creek Distributors / BG-Demo – Onboarding
- 10 Feb 2026callMoggill Creek Distributors / BG-Demo – Onboarding
- 2 Feb 2026callMoggill Creek Distributors / BG-Demo – Kickoff
+1
- 29 Dec 2025email threadStarter follow-up
+2
- 23 Dec 2025callMoggill Creek Distributors / BG-Demo – Negotiation
+2
- 2 Dec 2025callMoggill Creek Distributors / BG-Demo – Proposal
- 10 Nov 2025callMoggill Creek Distributors / BG-Demo – Demo
+1
- 16 Oct 2025callMoggill Creek Distributors / BG-Demo – Discovery
- 24 Sep 2025dealMoggill Creek Distributors – New