Kralingse Expeditie

News: On 7 Apr 2026 a partnership to widen Asia import services was reported. Terms were undisclosed and no change to existing arrangements was expected.

Billing: On 16 Apr 2026 invoice INV-234-0003 for the Growth subscription (£12k net) was issued, due 16 May 2026. Rachel Dunmore asked about a PO number, with no customer reply shown.

Adoption: At the 7 May 2026 check-in Sanne Verhoeven said daily active use had more than tripled on the previous quarter. Elena Novak restated the Growth order form for forty users at £48k a year. Sanne asked for small-group training and more customs documents.

Support: A duplicate importer ticket, raised by Lotte van Dam, was merged by Ruth Okoro and closed on 12 Jun 2026 without confirmation. On 17 Jun 2026 Thijs Brouwer asked for exceptions grouped by importer. Olivia Grant logged it with no date and pointed to the dashboards builder.

Commercial: On 2 Jun 2026 Sanne said she signs nothing without Bart. At the 10 Jun 2026 QBR Bart asked for the executed order form, a value case measured against margin and quarterly billing. Renewal falls on 16 Jan 2027.

Marketing: Invitations to Customer Day London on 11 Jun 2026 and a webinar on 18 Jun 2026 drew no reply.

Open at the end: Thijs is the only trained administrator. Daily use is a quarter of the forty licences. The extra customs documents have no price or date.

Billing: INV-234-0001 for £12.0k was sent on 5 Jan 2026, and INV-234-0002 for £11.9k on 16 Jan 2026. Neither thread shows a customer reply or a PO number.

Kickoff: Sanne Verhoeven set the first priority on 20 Jan 2026. At the 23 Jan 2026 kickoff she wanted one view across account management and customs, and Wouter Smits wanted data kept inside their Snowflake account.

Security and SSO: Wouter asked about single sign-on, which is Enterprise only. He said it is not a blocker for now. Thijs asked on 26 Jan 2026 that Wouter see the connection steps first.

Onboarding: On 2 Feb 2026 the CRM was loaded, shipments had only a sample file and customs was waiting. By 26 Feb 2026 the transport connector was live and matched the test importer.

People: Thijs Brouwer is the only admin, and a second admin was agreed but not named. On 5 Mar 2026 Sanne said an account manager had to ask three people where a container was.

Adoption: On 23 Mar 2026 Lotte van Dam called training more useful than expected. Thijs built a holds dashboard and said the forty licences are nowhere near used.

Support: On 25 Mar 2026 Thijs reported that a customs desk connector had loaded no new shipment records. It was solved on 1 Apr 2026, and the cause is not recorded.

Open at the end: The customs file and finance access were unresolved. Retail training attendees were unconfirmed.

Discovery: On 10 Nov 2025 Sanne Verhoeven said adoption worried her more than price. Matteo Ricci positioned Growth at £60k as a total including implementation, with 2 Jan 2026 as a planning date.

Demo: The 24 Nov 2025 demo to Sanne, Thijs Brouwer and Lotte van Dam was well received. Sanne said she signs nothing without Bart, who was absent.

Customs connector: On 26 Nov 2025 Thijs asked about connecting an unlisted customs system. Matteo said it is untested and gave no date, and Sanne asked not to be chased until it was answered.

Proposal: Matteo walked Sanne through the Growth proposal on 8 Dec 2025 and sent it on 10 Dec 2025. The team liked it, but signature rests with Bart.

Contract: On 16 Dec 2025 Bart asked which version was signed, and Matteo confirmed nothing was. On 22 Dec 2025 Bart, Sanne and Noor el Amrani negotiated the split of the total, first-term-only discount wording, quarterly invoicing and the customs connector in scope.

Order form: Matteo sent the order form on 30 Dec 2025 as the only version to sign. Bart wants quarterly billing shown in a clause.

Open at the end: No signature appears. The customs connector has no agreed delivery date, and the quarterly billing clause is unconfirmed.