Kralingse Expeditie

Signed Growth order form, MSA and DPA dated 2 Jan 2026 run 16 Jan 2026 to 15 Jan 2027 at £48k net after a 5% first-term discount, billed quarterly. One draft order form shows £52k, and both proposals said annual billing.

Executed: The signed order form, MSA and DPA all date from 2 Jan 2026 and cover the Growth tier from 16 Jan 2026 to 15 Jan 2027. The order form prices the subscription at a £50k unit price less a 5% first-term discount, £48k net, plus a one-off £12k implementation fee.

Open items: Three drafts are superseded by the signed copies from 2 Jan 2026. These are the Proposal v1 of 2 Dec 2025, the MSA v2 of 19 Dec 2025 and the Order Form v3 of 22 Dec 2025.

The 5 Dec 2025 proposal is filed as final but was never binding. The signed order form states that it applies where it differs from any earlier draft or proposal.

Contradictions:

• The Order Form v3 draft of 22 Dec 2025 carries an annual recurring figure of £52k against its own £48k line. The signed order form states £48k net.
• The proposals of 2 Dec 2025 and 5 Dec 2025 say billing is annual in advance. The signed order form bills quarterly in advance.

Commitments: The signed order form sets the service levels and billing terms below.

• Availability of 99.5%.
• P1 first response within 1 business hour.
• Nightly refresh complete by 07:00 customer local time on business days.
• Service credit of 10% of one month's fee, for availability only.
• Payment due 30 days from the date of invoice.

The signed MSA sets an eight-week implementation programme connecting up to eight of the customer's systems. The signed DPA requires prior written authorisation for any sub-processor and prevails over the MSA on personal data.

Gaps: All ten documents were read. Neither signed contract names the customer signatory or states a renewal notice period, auto-renewal, connector go-live dates or the price after the first term.

The 5% discount applies to the first term only, which ends on 15 Jan 2027. The onboarding plan and the 9 Jun 2026 QBR deck describe £48k as contracted recurring revenue, but the signed order form ties that figure to the first term.

The security questionnaire of 29 Nov 2025 still leaves certifications and the penetration test summary unanswered. The documents do not show whether these were closed.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026