Request: group exceptions by importer

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Kralingse Expeditie · Request: group exceptions by importer

The customs desk asked for exceptions to be grouped by importer instead of sorted by date. Olivia Grant logged it as a feature request and pointed to the dashboards builder included with Growth.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

The customs desk asked for exceptions to be grouped by importer instead of sorted by date. Olivia Grant logged it as a feature request and pointed to the dashboards builder included with Growth.

Request: Thijs Brouwer, Customs and Systems Manager, asked for exceptions grouped by importer on one page, noting the account is on Growth.

Handling: Olivia Grant logged the request for the product team with no promised date, and asked Thijs to try a view in the dashboards builder.

Watch: Thijs said he would try the dashboard first, and the record does not show the result before the ticket was closed on 22 Jun 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryfeature_request

Channelweb

First response (min)947

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created · Thijs Brouwer 17 Jun 2026 09:30
Hi, a request from the customs desk. The exceptions list is sorted by date, which makes it hard to see which importer has the most open issues. It would help a lot to group exceptions by importer on one page. We're on Growth, so if this already exists somewhere, please point me to it. Thanks, Thijs
Public reply · Olivia Grant 18 Jun 2026 01:17
Hi Thijs, thanks for the request. I've logged it as a feature request for the product team. I can't promise when it will be picked up, but I'll make sure they have the detail. In the meantime, the dashboards builder that comes with Growth may get you close. Olivia
Public reply · Olivia Grant 18 Jun 2026 12:37
Hi Thijs, just so I've got this right, the main need is seeing exceptions grouped by importer, and the date order matters less? Can you try building a view in the dashboards builder and tell me what you see? Olivia
Public reply · Thijs Brouwer 18 Jun 2026 13:08
Thanks Olivia. Yes, grouping by importer is the main thing. I'll try the dashboard first and let you know if it isn't enough. Thijs
Status change · Olivia Grant 18 Jun 2026 14:53
Status change · 22 Jun 2026 23:59

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