Notes from our check-in
Email thread Kralingse Expeditie · cs
Elena Novak sent notes from the 3 Jul 2026 check-in. Sanne Verhoeven confirmed them, asked for a short customs desk walk-through, and wants to see who asks questions before adding users.
What was said
What this says
As at Fri 9 Oct 2026Elena Novak sent notes from the 3 Jul 2026 check-in. Sanne Verhoeven confirmed them, asked for a short customs desk walk-through, and wants to see who asks questions before adding users.
Ask: Elena recorded rising usage, 40 licensed users with room left, and one open non-urgent ticket. Sanne confirmed the notes match.
Customer view: she is content but cautious on spend, wanting evidence of who is actually asking questions before any extra users.
Next: Elena owes a short customs desk walk-through, a follow-up on the ticket and a proposed date for the next review.
The thread
Updated 9 Oct 26Messages
Elena Novak 3 Jul 2026 15:06Dear Sanne, Thank you for your time today. As promised, here are the written notes from our check-in. 1. Usage: the number of active people on the Growth plan keeps rising, and your account managers are the heaviest users. To confirm, you have 40 licensed users, so there is still room for more colleagues. 2. Customs desk: you would like the desk to use the same view as the account managers. I will make sure that a short walk-through is offered to them. 3. Support: there is one open ticket and it is not urgent. I will follow it up with our support team. 4. Next step: I will send you a proposed date for the next review. Please tell me if I have missed anything or recorded something incorrectly. Kind regards, Elena
Sanne Verhoeven 8 Jul 2026 10:30Hi Elena, Thanks, the notes are clear and match what I remember. Two small points. The walk-through for the customs desk: please make it short, they are busy with the week's worst delays. And on users, I want to see who is actually asking questions before we add anyone. The open ticket is fine, no rush. Groet, Sanne