Neil Craven
Person
Strensall Merchants · champion
Neil Craven is the Strensall Merchants champion and day-to-day sponsor of Enterprise B-Viz, and a platform admin. He backs renewal but does not sign and will not discuss money without Fiona Metcalfe, the Group Finance Director.
Who they are
Insight
As at Fri 9 Oct 2026Neil Craven is the Strensall Merchants champion and day-to-day sponsor of Enterprise B-Viz, and a platform admin. He backs renewal but does not sign and will not discuss money without Fiona Metcalfe, the Group Finance Director.
Role: Director of Trade Customers in York, tagged champion in the CRM. He has a platform user account created 28 Feb 2025 with admin rights. He has been the main voice on 39 calls and in 37 email threads, and raised six tickets.
Influence: He sponsors and uses the tool, and said he signed off the original deal. Price and renewal go through Fiona. On 1 Sep 2026 he said he cannot defend the spend if branches stay idle.
Watch: Fiona has said she will not renew without a usage case. Renewal is 28 Feb 2027. He and one credit analyst carry much of the usage, a key-person risk. Bring Fiona in early.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Strensall Merchants | Director of Trade Customers | champion | neil.craven@strensall.example |
CRMmade from
Activity
- Upcoming
- 15 Oct 2026upcoming eventBG-Demo webinar
+36 - 26 Oct 2026upcoming callStrensall Merchants / BG-Demo – Check In
- Held
- 1 Oct 2026callStrensall Merchants / BG-Demo – Check In
- 25 Sep 2026email threadScheduling a check-in
- 25 Sep 2026email threadInvitation: BG-Demo webinar on Thursday 15 Oct 2026
- 15 Sep 2026callStrensall Merchants / BG-Demo – Check In
+3 - 1 Sep 2026callStrensall Merchants / BG-Demo – QBR
+2 - 12 Aug 2026callStrensall Merchants / BG-Demo – Check In
- 11 Aug 2026callStrensall Merchants / BG-Demo – Check In+1
- 6 Aug 2026email threadCheck-in and contract timings
- 6 Aug 2026email threadGetting a check-in in the diary
- 29 Jul 2026ticketTrade credit figures out of step with sales for a housebuilder account
- 21 Jul 2026callStrensall Merchants / BG-Demo – Check In
- 17 Jul 2026email threadNext check-in
- 19 Jun 2026callStrensall Merchants / BG-Demo – Check In
- 17 Jun 2026email threadTime for a catch-up
- 11 Jun 2026eventBG-Demo Customer Day London
+116 - 3 Jun 2026email threadInvitation: BG-Demo Customer Day London
- 29 May 2026email threadFollow-up from our QBR+1
- 28 May 2026callStrensall Merchants / BG-Demo – QBR+1
- 26 May 2026email threadScheduling the next QBR
- 23 Apr 2026callStrensall Merchants / BG-Demo – Check In
- 16 Apr 2026email threadFinding a time for our check-in
- 18 Mar 2026ticketBranch managers cannot see the trade credit screen
- 17 Mar 2026email threadNotes from our check-in
- 16 Mar 2026callStrensall Merchants / BG-Demo – Check In
- 10 Mar 2026email threadFinding a time for the next check-in
- 6 Mar 2026email threadStrensall QBR: follow-up and next steps+2
- 5 Mar 2026callStrensall Merchants / BG-Demo – QBR+2
- 2 Mar 2026email threadScheduling your next QBR
- 10 Feb 2026callStrensall Merchants / BG-Demo – Exec Sponsor
+1 - 29 Jan 2026callStrensall Merchants / BG-Demo – Check In
- 27 Jan 2026callStrensall Merchants / BG-Demo – Renewal+1
- 22 Jan 2026email threadFinding a time for a check-in
- 13 Jan 2026callStrensall Merchants / BG-Demo – Renewal+1
- 17 Dec 2025callStrensall Merchants / BG-Demo – Renewal+2
- 2 Dec 2025email threadFollowing up on our review: usage and renewal+1
- 1 Dec 2025callStrensall Merchants / BG-Demo – QBR+1
- 28 Nov 2025dealStrensall Merchants – Renewal
- 24 Nov 2025email threadArranging our next QBR
- 20 Nov 2025email threadYour support ticket: follow-up
- 19 Nov 2025ticketCredit hold showing on lifted housebuilder account
- 22 Oct 2025callStrensall Merchants / BG-Demo – Check In
- 20 Oct 2025email threadCatching up soon
- 6 Oct 2025ticketAccess for branch managers to trade accounts
- 24 Sep 2025callStrensall Merchants / BG-Demo – Check In
- 19 Sep 2025email threadBooking our next check-in
- 1 Sep 2025email threadFollow-up from our QBR+2
- 29 Aug 2025callStrensall Merchants / BG-Demo – QBR+2
- 26 Aug 2025email threadGetting the QBR in the diary
- 5 Aug 2025email threadNotes from our check-in
- 4 Aug 2025callStrensall Merchants / BG-Demo – Check In
- 28 Jul 2025email threadScheduling our next check-in
- 4 Jul 2025email threadNotes from our check-in
- 3 Jul 2025callStrensall Merchants / BG-Demo – Check In
- 25 Jun 2025email threadCatching up on how the team is finding B-Viz
- 29 May 2025ticketGetting branch teams set up before go-live
- 28 May 2025callStrensall Merchants / BG-Demo – Onboarding
- 22 May 2025callStrensall Merchants / BG-Demo – Onboarding
- 7 May 2025callStrensall Merchants / BG-Demo – Onboarding
- 1 May 2025callStrensall Merchants / BG-Demo – Onboarding
- 24 Apr 2025callStrensall Merchants / BG-Demo – Onboarding
- 16 Apr 2025ticketTrade account pages are slow to load
- 16 Apr 2025callStrensall Merchants / BG-Demo – Onboarding
- 11 Apr 2025callStrensall Merchants / BG-Demo – Onboarding
- 2 Apr 2025callStrensall Merchants / BG-Demo – Onboarding
- 26 Mar 2025callStrensall Merchants / BG-Demo – Onboarding
- 14 Mar 2025callStrensall Merchants / BG-Demo – Onboarding
- 7 Mar 2025email threadKickoff follow-up and what I need from your side+2
- 6 Mar 2025callStrensall Merchants / BG-Demo – Kickoff+2
- 27 Feb 2025email threadKickoff scheduling for B-Viz at Strensall
- 29 Jan 2025email threadFollowing our call: Enterprise proposal and next steps
+2 - 29 Jan 2025callStrensall Merchants / BG-Demo – Negotiation+2
- 16 Jan 2025email threadProposal for Strensall Merchants: Enterprise
- 15 Jan 2025callStrensall Merchants / BG-Demo – Proposal
- 10 Jan 2025email threadProposal walkthrough: finding a time
- 6 Jan 2025email threadAfter the demo: what we showed and what happens next
+2 - 6 Jan 2025callStrensall Merchants / BG-Demo – Demo+2
- 2 Jan 2025email threadGetting a time in for the demo
- 2 Jan 2025email threadStrensall Merchants: notes and next steps after our session+2
- 2 Jan 2025callStrensall Merchants / BG-Demo – Demo+2
- 27 Dec 2024email threadBooking the demo on your own data
- 16 Dec 2024email threadFollowing up on our discovery call
- 16 Dec 2024callStrensall Merchants / BG-Demo – Discovery
- 9 Dec 2024email threadFinding a time for a discovery call
- 28 Nov 2024dealStrensall Merchants – New
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