B-Viz
Hepscott Recruitment logo

Hepscott Recruitment

Lost£0
made from

AI facts

As at Fri 9 Oct 2026

Hepscott Recruitment held a Starter subscription at £20k per year for 15 users under the order form signed 7 Aug 2024, with a term from 30 Aug 2024 to 29 Aug 2025. No later order form is held, and the second renewal deal was closed lost with the reason budget. No questions were asked in the last 12 months, and the last day of usage was 29 Aug 2025. The CRM still shows a Customer stage and £20k ARR.

Read from 12 calls · 20 email threads · 21 tickets · 3 deals · 9 people · 8 documents, newest 28 Jul 25

AImade from

Profile

Updated 9 Oct 26
  • IndustryRecruitmentSource: CRM company record
  • Websitehepscott.exampleSource: CRM company record
  • CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
  • HQ cityNewcastle upon TyneSource: CRM company record
  • Size70 employeesSource: CRM company record
  • CRM ownerTom AshdownSource: CRM company record · Account Executive · CSM Daniel Okafor
  • Customer since30 Aug 2023Source: first executed order form ctr_255_01, signed 16 Aug 2023 · Starter tier · In the CRM since 7 Jul 2023
  • TypeChurneddiffersSource: contracts and invoices (signals) · CRM stage customer · The sources disagree
  • StateLostSource: AI assessment · As at Fri 9 Oct 2026 · written 21 Oct 2026
CRMmade from

AI opinion

As at Fri 9 Oct 2026

Lost, because the last Starter order form ended on 29 Aug 2025 with no renewal, the renewal deal was lost on budget, and every listed platform user was deactivated that day. Geoff Lamb wanted proof of use before signing. A win-back would need that value case.

SignalsDocument roll-upFinance readUsage readQ3 2025 digestQ2 2025 digest

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

Key facts

Updated 9 Oct 26
  • Contracted ARR£0differsSource: executed order forms · CRM £19,500 · Invoiced run rate £0 · As of 9 Oct 2026 · The sources disagree
  • TierStarterSource: deal_255_02
  • Last contact28 Jul 2025Call: Hepscott Recruitment / BG-Demo – Renewal · 438 days before 9 Oct 2026
  • Tenanteu-west-2Source: product analytics, reporting since Aug 2023 · 3 connectors configured
  • Licensed seats1512 active users in Sep 2026
Computedmade from

Next step

As at Fri 9 Oct 2026
What
Tom Ashdown contacts Geoff Lamb to obtain Hepscott Recruitment's return-or-delete instruction under the signed DPA and, in the same conversation, opens a win-back discussion built on a proof-of-use value case. Re engage
Who
Tom Ashdown Tom Ashdown
When
This week by 9 Oct 2026
Why
Tom Ashdown should ask Geoff Lamb for Hepscott Recruitment's return-or-delete instruction under the signed DPA, close the tenant and CRM record properly, and use the same conversation to test a win-back on his proof-of-use objection.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

The story

As at Fri 9 Oct 2026
Lost

Lost: Hepscott Recruitment's Starter order form ended on 29 Aug 2025 with no renewal, and the renewal deal was closed lost on budget. Usage stopped that day. The CRM still shows Customer at £20k ARR, and the DPA return-or-delete duty is still open.

Lost: Hepscott Recruitment's last Starter order form, £20k per year for 15 users, ended on 29 Aug 2025 with no renewal, and the renewal deal was closed lost on budget. The CRM stage still shows Customer with £20k ARR.

Questions fell from 2,833 in the year before the term ended to 0 in the last 12 months, with no usage since 29 Aug 2025. Nathan Kerr asked the largest share, 20%, and all eight listed contacts were deactivated that day.

On the 28 Jul 2025 renewal call, Geoff Lamb, the Managing Director, said he would not sign off something unused. The signed DPA's return-or-delete duty remains open, and the tenant still reports 12 active users and 3 connectors.

Tom Ashdown should contact Geoff for the return-or-delete instruction, correct the CRM record to churned and test a win-back built on a proof-of-use value case, by 9 Oct 2026.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

ARR journey

Updated 9 Oct 26
Updated 09 Oct 26
CSV
Contracted ARRInvoiced ARR
£0£10k£20kDec 23May 24Oct 24Mar 25Aug 25newchurn£0£0Aug 23: Contracted ARR £19,500; Invoiced ARR £19,500Sep 23: Contracted ARR £19,500; Invoiced ARR £19,500Oct 23: Contracted ARR £19,500; Invoiced ARR £19,500Nov 23: Contracted ARR £19,500; Invoiced ARR £19,500Dec 23: Contracted ARR £19,500; Invoiced ARR £19,500Jan 24: Contracted ARR £19,500; Invoiced ARR £19,500Feb 24: Contracted ARR £19,500; Invoiced ARR £19,500Mar 24: Contracted ARR £19,500; Invoiced ARR £19,500Apr 24: Contracted ARR £19,500; Invoiced ARR £19,500May 24: Contracted ARR £19,500; Invoiced ARR £19,500Jun 24: Contracted ARR £19,500; Invoiced ARR £19,500Jul 24: Contracted ARR £19,500; Invoiced ARR £19,500Aug 24: Contracted ARR £19,500; Invoiced ARR £19,500Sep 24: Contracted ARR £19,500; Invoiced ARR £19,500Oct 24: Contracted ARR £19,500; Invoiced ARR £19,500Nov 24: Contracted ARR £19,500; Invoiced ARR £19,500Dec 24: Contracted ARR £19,500; Invoiced ARR £19,500Jan 25: Contracted ARR £19,500; Invoiced ARR £19,500Feb 25: Contracted ARR £19,500; Invoiced ARR £19,500Mar 25: Contracted ARR £19,500; Invoiced ARR £19,500Apr 25: Contracted ARR £19,500; Invoiced ARR £19,500May 25: Contracted ARR £19,500; Invoiced ARR £19,500Jun 25: Contracted ARR £19,500; Invoiced ARR £19,500Jul 25: Contracted ARR £19,500; Invoiced ARR £19,500Aug 25: Contracted ARR £0; Invoiced ARR £0

One point per month; the dot and figure at the right end are the latest value. Dashed upright lines mark dated events. Latest (Aug 25): Contracted ARR £0; Invoiced ARR £0. Invoiced ARR matches Contracted ARR in every month, so it is drawn dashed over it. Basis: accounting system, facts.arr_monthly:org_255.

Show the figures as a table
MonthContracted ARRInvoiced ARR
Aug 23£19,500£19,500
Sep 23£19,500£19,500
Oct 23£19,500£19,500
Nov 23£19,500£19,500
Dec 23£19,500£19,500
Jan 24£19,500£19,500
Feb 24£19,500£19,500
Mar 24£19,500£19,500
Apr 24£19,500£19,500
May 24£19,500£19,500
Jun 24£19,500£19,500
Jul 24£19,500£19,500
Aug 24£19,500£19,500
Sep 24£19,500£19,500
Oct 24£19,500£19,500
Nov 24£19,500£19,500
Dec 24£19,500£19,500
Jan 25£19,500£19,500
Feb 25£19,500£19,500
Mar 25£19,500£19,500
Apr 25£19,500£19,500
May 25£19,500£19,500
Jun 25£19,500£19,500
Jul 25£19,500£19,500
Aug 25£0£0
Accountingmade from

Finance read

As at Fri 9 Oct 2026

Churned Aug 2025, CRM still shows £20k

Standing Paid upARR Ended

Recurring revenue ended when the last Starter order form expired on 29 Aug 2025. The CRM still shows £20k and a Customer stage, but the invoiced run rate and order-form ARR are £0. The renewal deal was lost on budget.

  • Churned: last order form ended 29 Aug 2025
  • CRM overstates ARR by £20k and shows Customer
  • Renewal deal lost, reason budget
  • All three invoices were paid late
The analysis

Recurring revenue: ARR peaked at £20k under the Starter order forms and fell to £0 in Aug 2025 as churn. The last order form ended 29 Aug 2025.

Next commitment: There is none. No order form is live and no renewal is booked.

Billing: Three invoices were issued and all are paid, none within terms. They were paid 23, 59 and 43 days after their due dates. The CRM ARR of £20k is £20k above the invoiced run rate of £0. The order forms are the truth, so the account has churned.

Deals: The new deal and the first renewal deal are closed won. The second renewal deal is closed lost with the reason budget. Their owner, Tom Ashdown, is active in HR.

ARR by monthCRM reconciliationHepscott Recruitment – RenewalINV-255-0002INV-255-0003

Made from 3 deals · 2 fact tables · 3 invoices

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

History by quarter

As at Fri 9 Oct 2026

Each earlier quarter in one AI digest of its calls, email threads, tickets and news, newest first; from 1 Jul 2026 the assessment reads every one of them itself.

  1. Q3 2025

    Q3 2025: Starter renewal and a stale source

    Three reads: a Starter renewal call at £20k where Geoff Lamb wanted proof of use, and two July tickets, one on new-user sign-in and one on a connected source that stopped updating after a system change.

    The analysis

    Support: On 7 Jul 2025 Nichola Hogg asked how to set up sign-in for a new office colleague. The first response took 651 minutes, and the ticket was solved on 17 Jul 2025 without the steps being recorded.

    Support: On 10 Jul 2025 Chantelle Errington reported that a connected source had stopped updating after the customer changed a system. Olivia Grant asked for no other changes, and the ticket was solved on 22 Jul 2025 without the fix being recorded.

    Renewal: On the 28 Jul 2025 call, Tom Ashdown proposed a Starter renewal at the same £20k from 30 Aug 2025, with signing by 18 Aug 2025. Geoff said he would not sign off something unused, while Nichola said the consultants use B-Viz daily.

    Commercial: Nichola said fifteen licences are enough and wants the notes issue sorted before adding anything. Irene Coulson asked for the renewal invoice earlier, as the purchase order had to be chased last time.

    Open at the end: The order form, the written confirmation of invoice timing and the shared tracker were not shown as done. The notes issue and the cause of the stale source remain unexplained in the reads.

    Hepscott Recruitment / BG-Demo – RenewalConnected source has stopped updatingSetting up sign-in for a new team member

    Made from 1 call · 2 tickets

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  2. Q2 2025

    Q2 2025: Starter renewal ahead, data doubts

    Five reads: a positive May check-in, a renewal request with no reply, and three user tickets on exports, a second admin and duplicate candidates. Older notes missing and duplicates raise data-trust questions before the 29 Aug 2025 term end.

    The analysis

    Support: On 9 Apr 2025 Chantelle Errington asked how to export consultants' most used searches for a monthly report. The ticket was closed on 19 Apr 2025, and the record does not show the steps being sent.

    Check-in: On 16 May 2025 Daniel Okafor met Operations Manager Nichola Hogg. She said consultants value candidate history, but older notes, which she guesses predate the system migration, do not come through.

    Usage: About three people log in most days and others ask Nichola. She sees no need for more than fifteen licences, and wants candidate notes to match the placements list.

    Support: On 15 May 2025 Chantelle asked how to add a second admin so someone in finance could manage settings. It was closed on 27 May 2025, and the record does not show whether the admin was added.

    Renewal: On 30 May 2025 Daniel wrote to Geoff Lamb about the Starter renewal at £20k for 15 users, ending 29 Aug 2025. He asked for a call before 18 Aug 2025 and there was no reply.

    Support: On 23 Jun 2025 Chantelle reported the same candidate appearing twice in answers, and said it was not a single case. The ticket was closed on 11 Jul 2025 and the cause is not shown.

    Open at the end: The missing older notes, the duplicates, Geoff's renewal view and the session date Daniel owed Nichola. The MD had not yet looked at renewal terms.

    Hepscott Recruitment / BG-Demo – Check InYour Starter renewalExporting most used searches for a monthly reportAdding a second adminSame candidate appearing twice in answers

    Made from 1 call · 1 email thread · 3 tickets

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  3. Q1 2025

    Q1 2025: two minor tickets, both solved

    Two support tickets in the quarter, both solved. A how-to question on the default chat page in January, and a morning slowness report in February. The record shows neither cause nor fix for the slowness.

    The analysis

    Support, 17 Jan 2025: Chantelle Errington could not find how to set the default page when the chat opens, and her team kept asking her. Connor Webb replied the same day and asked which admin account she used.

    Support, 10 Feb 2025: the how-to ticket was solved, but the record does not show the setting or her answer. Chantelle is read as a champion.

    Support, 10 Feb 2025: Nichola Hogg reported pages loading slowly for a few days, mostly in the morning, and asked whether anything on the customer side was the cause. Bethan Lister asked for timings of a few page loads.

    Support, 12 Feb 2025: the slowness ticket was solved. The record does not show the cause or the fix, and the first response took 325 minutes. The tier's service level is not in the record, so that time is not judged against one.

    Open at the end: the evidence does not show whether morning page loads returned to normal, nor the default chat page setting. Both reads suggest a follow-up with the customer. There were no calls, emails or news items in the period.

    How do I set the default page when the chat opens?Pages slow to load in the mornings

    Made from 2 tickets

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  4. Q4 2024

    Q4 2024: unpaid invoice and a stalled connector

    Five reads: a vague reply to a second payment reminder on a £23k invoice, a connector that stopped at sign-in, and three routine requests from the champion and an Operations Manager. No value dispute shown.

    The analysis

    Payment: On 7 Oct 2024 Nell Ashcombe sent a second reminder on the unpaid £23k invoice. Irene Coulson replied on 8 Oct 2024 that she would confirm a date, but gave none and no reason.

    Support: On 8 Oct 2024 Chantelle Errington reported that the connector had sent no updates since the previous Monday. Bethan Lister reproduced a sign-in failure and asked for a re-authorisation; the ticket was solved 9 Oct 2024 and closed 13 Oct 2024, without her confirmation shown.

    Requests: On 21 Oct 2024 Chantelle asked for a weekly activity view by consultant and said the team likes searching across calls and emails. On 12 Nov 2024 Nichola Hogg, an Operations Manager, asked for an export of pages with owners; both went to the product team with no roadmap answer shown.

    How-to: On 28 Nov 2024 Chantelle asked how to give a new starter the same pages. On 3 Dec 2024 she said a second colleague still could not see the expected pages and asked for a call; the ticket was solved 9 Dec 2024.

    Open at the end: No payment date is shown for the invoice. The connector re-authorisation, the example columns for the export, the second colleague's access and any call outcome are not shown.

    Second reminder on the August invoiceConnector has stopped updatingFeature request: weekly activity view by consultantFeature request: export a list of pages with ownersHow do I set up a new starter with the same pages?

    Made from 1 email thread · 4 tickets

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  5. Q3 2024

    Q3 2024: Starter renewal agreed, invoice unpaid

    Hepscott Recruitment agreed a Starter renewal at £20k on 18 Jul 2024 and the order form went out on 5 Aug 2024. The £23k invoice was unpaid after its due date, and signature of the order form is not shown.

    The analysis

    Support: Chantelle Errington reported slow candidate pages on a client screening day (ticket opened 3 Jul 2024). It was solved 4 Jul 2024 and closed 8 Jul 2024, though she said on 4 Jul 2024 it was still slow and no cause is recorded.

    Renewal: On the 18 Jul 2024 call, Geoff Lamb, the Managing Director, was content to renew Starter at £20k provided the paperwork was clean. He wanted no surprises on the number and no price rise without a reason.

    Commercial: Nichola Hogg said fifteen seats are enough, so there was no upsell. The spring mailbox connector issue was closed and has not returned.

    Order form: On 5 Aug 2024 Tom Ashdown sent Geoff the order form at £20k for 15 licensed users, asking for it back by 7 Aug 2024. Geoff said he would pass it to finance.

    Billing: Nell Ashcombe sent Irene Coulson the invoice on 16 Aug 2024, totalling £23k and due 15 Sep 2024. She chased on 23 Sep 2024 because it was unpaid.

    Open at the end: No signed order form is shown, and neither billing thread has a customer reply. The reason for non-payment is not shown. The candidate page timings and query finding had not been sent to Chantelle.

    Hepscott Recruitment / BG-Demo – RenewalOrder form for your renewalInvoice for your subscriptionPayment reminderCandidate pages very slow to load

    Made from 1 call · 3 email threads · 1 ticket

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  6. Q2 2024

    Q2 2024: two data tickets, renewal opened

    Two data-quality tickets from Chantelle Errington were solved without a recorded cause or fix. Daniel Okafor opened the renewal early on 31 May 2024 at £20k; Geoff Lamb had not replied.

    The analysis

    Support: On 19 Apr 2024 Chantelle Errington reported a candidate status that was stale in search. The nightly refresh had completed on time, and engineering was asked to check the write.

    Support: The ticket was solved 26 Apr 2024 and closed 30 Apr 2024. The record does not show what engineering found.

    Engagement: On 21 Apr 2024 Nell Ashcombe invited Nichola Hogg and her team to a webinar on 16 May 2024. There was no customer response, so interest is unknown.

    Support: On 21 May 2024 Chantelle reported wrong job titles on candidate records, such as a senior recruiter listed as a trainee. BG-Demo traced it to the source mapping and passed it to Arjun Nair.

    Support: The ticket was solved 31 May 2024 and closed 4 Jun 2024. The record does not show a fix to the mapping.

    Renewal: On 31 May 2024 Daniel Okafor wrote to Geoff Lamb, the Managing Director. The term runs to 29 Aug 2024 and the renewal amount is £20k. He asked whether users or teams had changed and introduced Tom Ashdown as commercial contact.

    Open at the end: Geoff had not replied, so his position on renewal and price is not shown. The causes of the stale status and the title fix were unconfirmed, and the renewal outcome is not in the period.

    Your subscription renewalCandidate status out of date in searchWrong job titles on some candidate recordsCome along to our webinar on Thursday 16 May 2024

    Made from 2 email threads · 2 tickets

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  7. Q1 2024

    Q1 2024: positive check-ins, one heavy user

    Four reads: a scheduling email, a Starter check-in call and two routine tickets. Nichola Hogg was positive and wants the renewal settled early. Most questions come from one colleague, a key-person risk.

    The analysis

    Check-in: On 24 Jan 2024 Daniel Okafor asked Nichola Hogg, the Operations Manager, for a short check-in. She said B-Viz is going well on the whole and asked for next week, giving no detail on usage or value.

    Call: On 1 Feb 2024 Nichola attended the check-in alone and reported daily use. Consultants use B-Viz before they ring a client, and finance asks about invoices now and then.

    Risk: Most questions come from one resourcing colleague. Nichola was not sure the rest of the desk would pick it up if she were away.

    Renewal: Nichola asked to sort the renewal well before the end of August and said the managing director dislikes surprises. Daniel promised options by the end of the month and a Thursday afternoon diary slot.

    Support: On 15 Feb 2024 Chantelle Errington asked for a new consultant to get the team's access before a Monday start. The ticket was solved 22 Feb 2024, but the record does not show the access was set up.

    Support: On 18 Mar 2024 Chantelle asked where the export option sits on the pages view. Solved 26 Mar 2024, with a first reply 817 minutes after opening.

    Open at the end: Renewal options from Daniel, the question logs review with Nichola, and wider use across the desk. The managing director was not on the call.

    Hepscott Recruitment / BG-Demo – Check InChecking in on how the team is getting onSetting up access for a new consultantHow to export a list from the pages view

    Made from 1 call · 1 email thread · 2 tickets

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  8. Q4 2023

    Q4 2023: onboarding, tickets, slow invoice

    Positive training call on 16 Oct 2023 while onboarding hit access, permission and duplicate-record problems. The £23k invoice due 29 Sep 2023 was chased three times with no payment date. No value complaint.

    The analysis

    Billing: On 6 Oct 2023 Nell Ashcombe chased Irene Coulson over the £23k subscription invoice dated 30 Aug 2023 and due 29 Sep 2023. Chases on 20 Oct 2023 and 13 Nov 2023 brought only replies that Irene was waiting on an internal response, with no payment date.

    Support: Nichola Hogg's saved-search request was logged with the product team on 4 Oct 2023 and solved on 6 Oct 2023. The record does not show whether it was built.

    Training: On 16 Oct 2023 Callie Brennan trained Nichola and Chantelle Errington on live data. Nichola called it the first thing in ages that had made the desk's life easier, and a new consultant onboarding page was built.

    Onboarding: On 25 Oct 2023 Chantelle reported the first refresh had not run, waiting on IT to confirm source access. It was solved on 7 Nov 2023, and the record does not show when the refresh ran.

    Faults: Two recruiters could open admin pages (reported 9 Nov 2023, solved 7 Dec 2023). A blank search results screen (24 Nov 2023) was escalated to Ewan Pryce and solved on 6 Dec 2023. Duplicate candidates in a saved view (13 Dec 2023) were logged with engineering.

    Open at the end: The invoice had no payment date. The permission fix, the blank screen cause, the duplicate sync fix and the shared inbox folder scope are not confirmed in the records.

    Hepscott Recruitment / BG-Demo – TrainingReminder: invoice still unpaidStill waiting on the August invoiceInvoice: payment still outstandingOnboarding status: first refresh not yet runningRecruiters can see pages they should notBlank screen on search results pageDuplicate rows in a saved view

    Made from 1 call · 3 email threads · 5 tickets

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  9. Q3 2023

    Q3 2023: Starter sold, invoices unpaid

    Hepscott went from discovery to a Starter order form at a £26k proposal total after price pushback. Onboarding began, but both invoices were unpaid or held by the end of September 2023, and no signed order form appears.

    The analysis

    Discovery: On 20 Jul 2023 Nichola Hogg and Geoff Lamb described scattered data and margin reports weeks late. Tom Ashdown pointed to Starter and gave no price.

    Demo: On 27 Jul 2023 the demo on sample data landed well, with honest limits stated: no dashboards in Starter. Tom quoted a £26k proposal total that day.

    Price: On 2 Aug 2023 Geoff said he feared a second-year surprise, and on 3 Aug 2023 he called £26k more than he had pencilled in. On 11 Aug 2023 Nell Ashcombe offered no cut, and Irene Coulson said cash was tighter than in the spring and asked for quarterly payment.

    Order form: Tom sent the Starter order form on 14 Aug 2023. Geoff asked on 15 Aug 2023 for the start date and a breakdown; no signature appears in the reads.

    Billing: The £7,200 implementation invoice dated 17 Aug 2023 was due 16 Sep 2023, and the £23k subscription invoice dated 30 Aug 2023 was due 29 Sep 2023. On 25 Sep 2023 Nell chased the first with no reply, and on 26 Sep 2023 Nichola said finance were holding an invoice pending a purchase order number.

    Onboarding: Kickoff was on 5 Sep 2023 and Chantelle Errington joined on 11 Sep 2023, worried about manual ownership data. By 26 Sep 2023 the mailbox connector was live, but the desk was caught out by refresh timing.

    Open at the end: Payment of both invoices, the signed order form, ownership data and the training call.

    Hepscott Recruitment / BG-Demo – DiscoveryHepscott Recruitment / BG-Demo – NegotiationOrder form ready for signatureInvoice still showing as unpaidHepscott Recruitment / BG-Demo – OnboardingHepscott Recruitment / BG-Demo – Kickoff

    Made from 7 calls · 9 email threads

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

Platform usage

Updated 9 Oct 26
Active users · Aug 25
12of 15 included on the tier
Questions asked · Aug 25
143
Connectors configured · Aug 25
3of 4 included on the tier
Active admins · Aug 25
1
Data volume · Aug 25
1.1 GB
Active users and questions · monthlyUpdated 09 Oct 26
CSV
Left axisActive usersLicensed seatsIncluded users (15)Right axisQuestions asked
00815015300Aug 23Nov 23Feb 24May 24Aug 24Nov 24Feb 25May 25Aug 25crm stage staleIncluded users (15)1512143Aug 23: Active users 0; Licensed seats 15; Questions asked 0Sep 23: Active users 8; Licensed seats 15; Questions asked 72Oct 23: Active users 9; Licensed seats 15; Questions asked 190Nov 23: Active users 11; Licensed seats 15; Questions asked 226Dec 23: Active users 12; Licensed seats 15; Questions asked 165Jan 24: Active users 12; Licensed seats 15; Questions asked 244Feb 24: Active users 12; Licensed seats 15; Questions asked 248Mar 24: Active users 12; Licensed seats 15; Questions asked 228Apr 24: Active users 12; Licensed seats 15; Questions asked 239May 24: Active users 12; Licensed seats 15; Questions asked 253Jun 24: Active users 12; Licensed seats 15; Questions asked 244Jul 24: Active users 12; Licensed seats 15; Questions asked 277Aug 24: Active users 12; Licensed seats 15; Questions asked 155Sep 24: Active users 12; Licensed seats 15; Questions asked 241Oct 24: Active users 12; Licensed seats 15; Questions asked 256Nov 24: Active users 12; Licensed seats 15; Questions asked 247Dec 24: Active users 12; Licensed seats 15; Questions asked 179Jan 25: Active users 12; Licensed seats 15; Questions asked 261Feb 25: Active users 12; Licensed seats 15; Questions asked 237Mar 25: Active users 12; Licensed seats 15; Questions asked 244Apr 25: Active users 12; Licensed seats 15; Questions asked 236May 25: Active users 12; Licensed seats 15; Questions asked 250Jun 25: Active users 12; Licensed seats 15; Questions asked 247Jul 25: Active users 12; Licensed seats 15; Questions asked 280Aug 25: Active users 12; Licensed seats 15; Questions asked 143

Questions asked are read on the right axis, on their own scale, and users on the left: questions run to thousands a month where users run to hundreds. The dotted line is the allowance. Dashed upright lines mark dated events. Latest (Aug 25): Active users 12; Licensed seats 15; Questions asked 143. Basis: product usage, facts.usage_monthly:org_255, signals:org_255.

Show the figures as a table
MonthActive usersLicensed seatsQuestions asked
Aug 230150
Sep 2381572
Oct 23915190
Nov 231115226
Dec 231215165
Jan 241215244
Feb 241215248
Mar 241215228
Apr 241215239
May 241215253
Jun 241215244
Jul 241215277
Aug 241215155
Sep 241215241
Oct 241215256
Nov 241215247
Dec 241215179
Jan 251215261
Feb 251215237
Mar 251215244
Apr 251215236
May 251215250
Jun 251215247
Jul 251215280
Aug 251215143
Connectors, admins and data volume · monthlyUpdated 09 Oct 26
CSV
Left axisConnectors configuredActive adminsIncluded connectors (4)Right axisData volume
00.0 GB20.6 GB41.2 GBAug 23Nov 23Feb 24May 24Aug 24Nov 24Feb 25May 25Aug 25Included connectors (4)1.1 GB31Aug 23: Connectors configured 0; Active admins 0; Data volume 0.00 GBSep 23: Connectors configured 2; Active admins 1; Data volume 0.48 GBOct 23: Connectors configured 3; Active admins 1; Data volume 0.74 GBNov 23: Connectors configured 3; Active admins 1; Data volume 0.75 GBDec 23: Connectors configured 3; Active admins 1; Data volume 0.77 GBJan 24: Connectors configured 3; Active admins 1; Data volume 0.78 GBFeb 24: Connectors configured 3; Active admins 1; Data volume 0.79 GBMar 24: Connectors configured 3; Active admins 1; Data volume 0.81 GBApr 24: Connectors configured 3; Active admins 1; Data volume 0.82 GBMay 24: Connectors configured 3; Active admins 1; Data volume 0.84 GBJun 24: Connectors configured 3; Active admins 1; Data volume 0.85 GBJul 24: Connectors configured 3; Active admins 1; Data volume 0.87 GBAug 24: Connectors configured 3; Active admins 1; Data volume 0.88 GBSep 24: Connectors configured 3; Active admins 1; Data volume 0.89 GBOct 24: Connectors configured 3; Active admins 1; Data volume 0.91 GBNov 24: Connectors configured 3; Active admins 1; Data volume 0.92 GBDec 24: Connectors configured 3; Active admins 1; Data volume 0.94 GBJan 25: Connectors configured 3; Active admins 1; Data volume 0.95 GBFeb 25: Connectors configured 3; Active admins 1; Data volume 0.97 GBMar 25: Connectors configured 3; Active admins 1; Data volume 0.98 GBApr 25: Connectors configured 3; Active admins 1; Data volume 0.99 GBMay 25: Connectors configured 3; Active admins 1; Data volume 1.01 GBJun 25: Connectors configured 3; Active admins 1; Data volume 1.02 GBJul 25: Connectors configured 3; Active admins 1; Data volume 1.04 GBAug 25: Connectors configured 3; Active admins 1; Data volume 1.05 GB

Data volume is read on the right axis, in GB, and connectors and admins on the left, as counts: one scale would flatten the counts. The dotted line is the allowance. Latest (Aug 25): Connectors configured 3; Active admins 1; Data volume 1.1 GB. Basis: product usage, facts.usage_monthly:org_255, signals:org_255.

Show the figures as a table
MonthConnectors configuredActive adminsData volume
Aug 23000.00 GB
Sep 23210.48 GB
Oct 23310.74 GB
Nov 23310.75 GB
Dec 23310.77 GB
Jan 24310.78 GB
Feb 24310.79 GB
Mar 24310.81 GB
Apr 24310.82 GB
May 24310.84 GB
Jun 24310.85 GB
Jul 24310.87 GB
Aug 24310.88 GB
Sep 24310.89 GB
Oct 24310.91 GB
Nov 24310.92 GB
Dec 24310.94 GB
Jan 25310.95 GB
Feb 25310.97 GB
Mar 25310.98 GB
Apr 25310.99 GB
May 25311.01 GB
Jun 25311.02 GB
Jul 25311.04 GB
Aug 25311.05 GB
Usagemade from

Usage read

As at Fri 9 Oct 2026

Usage ended August 2025

Direction Ended

Usage has ended: no questions in any of the 13 recent weeks, and the last day with any usage was 29 Aug 2025. There is no live order form and the tenant is churned.

  • No usage in 13 weeks; last usage 29 Aug 2025
  • All eight listed contacts deactivated on 29 Aug 2025
  • No live order form
The analysis

Recent weeks: All 13 weeks to 9 Oct 2026 show no usage reported. The last day with any usage was 29 Aug 2025.

Trend: The last 12 months to September 2026 show 0 questions. In the 12 months before the departures (August 2024 to July 2025) there were 2,833 questions.

Who uses it: Eight contacts, including Geoff Lamb, Nichola Hogg and Chantelle Errington, had their platform users deactivated on 29 Aug 2025. Nathan Kerr asked the largest share before then, at 20%.

Against the order form: There is no live order form. September 2026 still shows 12 active users, 15 licensed users and 3 connectors configured, which does not match the absence of any questions.

Usage by weekUsage by month

Made from 2 fact tables

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

Documents

Updated 9 Oct 26

8 documents in 3 folders; 2 drafts hang on their executed paper. All documents

  • commercial
  • delivery
  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

No open deals.

CRMmade from

Open tickets

No open tickets.

Helpdeskmade from

Activity

CRMmade from

Contacts

CRMmade from

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • AI record not written yet
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds
  • Columns, left to right: Source rows, Raw things, AI summaries, People, Organisation, Organisation AI, Narratives, Pages

Hepscott Recruitment's pages are written from 3 organisation-level AI texts (assessment / next steps), 9 period digests and 1 narrative-level AI text, which in turn draw on 61 AI summaries of 67 raw things (calls, tickets, emails, news), 1 usage read, 1 finance read, 9 people (9 with an AI write-up) and 5 staff (0 with an AI write-up), shown on 13 pages.

The trail as a list (block, record, entity, raw row)
Computedmade from
Sources AI · Accounting · Calls · Contracts · CRM · Documents · Events · Support · Email · Usage
made from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

What the data covers

DataRecords
Organisations300
People at customers1,880
BG-Demo staff records (in post and leavers)65
Calls2,593
Email threads3,882
Support tickets1,502
Documents1,582
Deals403
Invoices365
Events49
News items147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.
Help

Ask B

B-Viz · read-only