Second reminder on the August invoice

Email thread

Nell Ashcombe sent a second reminder on 7 Oct 2024 for the unpaid £23k invoice. Irene Coulson replied on 8 Oct 2024 that she had looked into it internally and would confirm a date, without giving one.

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What was said

What this says

As at Fri 9 Oct 2026

Nell Ashcombe sent a second reminder on 7 Oct 2024 for the unpaid £23k invoice. Irene Coulson replied on 8 Oct 2024 that she had looked into it internally and would confirm a date, without giving one.

Ask: Nell asked Irene to confirm when payment could be expected, or to state any query so BG-Demo could answer it.

Customer view: Irene was polite but gave no date and no reason. The invoice has now been unpaid for several weeks past its due date.

Next: Whether a payment date followed is not shown. The evidence does not show a value dispute, only a delay.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages2

First message2024-10-07

Last message2024-10-08

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Messages

Nell Ashcombe 7 Oct 2024 17:08
to Irene Coulson
Hi Irene, Following my earlier note, the invoice from 16 Aug 2024 is still showing as unpaid. The total is £23,400, including VAT of £3,900. Could you confirm when we can expect payment, or let me know what's stopping it? If there's a query, tell me what it is and I'll get the answer for you. Best, Nell
Irene Coulson 8 Oct 2024 08:19
to Nell Ashcombe
Hi Nell, Thanks for chasing. I've looked into it again internally and I'll confirm a date as soon as I have one. Irene > On 7 Oct 2024, at 17:08, Nell Ashcombe wrote: > Could you confirm when we can expect payment, or let me know what's stopping it?

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