What happened
What this says
As at Fri 9 Oct 2026Chantelle Errington asked for a new consultant to have the team's access before Monday. Callie Brennan asked for the work email. The ticket was solved 22 Feb 2024; the record shows no later reply.
Problem: Chantelle Errington asked for a new consultant to get the same access as the team before a Monday start.
Handling: Callie Brennan replied the same evening, asked whether the access matched the current recruiters, and asked for the work email. The ticket was solved 22 Feb 2024 and closed 26 Feb 2024.
Watch: The record does not show that the access was set up or that the work email arrived.
Details
Updated 9 Oct 26Priorityhigh
Statusclosed
Categoryaccess_permissions
Channelemail
First response (min)156
CSAT5
Helpdeskmade from
Trail
- created · Chantelle Errington 15 Feb 2024 17:56Hi, we have a new consultant starting on Monday and they need the same access as the rest of the team. Could you set this up before then? Thanks, Chantelle
- Public reply · Callie Brennan 15 Feb 2024 20:32Hi Chantelle, thanks for the heads up. Just so I've got this right, the new consultant needs the same access as your current recruiters? If so I'll set it up before Monday. Can you confirm their work email? Thanks, Callie
- Status change · 26 Feb 2024 23:59
Helpdeskmade from