Connected source has stopped updating

Ticketclosed

Hepscott Recruitment · Connected source has stopped updating

Chantelle Errington reported that a connected source had stopped updating after the customer changed the system. Olivia Grant asked for no other changes while she checked the connection, and the ticket was closed on 26 Jul 2025.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Chantelle Errington reported that a connected source had stopped updating after the customer changed the system. Olivia Grant asked for no other changes while she checked the connection, and the ticket was closed on 26 Jul 2025.

Problem: Chantelle Errington said the latest entries from a connected source were missing from answers, though the source looked up to date, and linked this to a system change a few weeks earlier.

Handling: Olivia Grant asked the customer not to change anything else while she checked the connection. The ticket was solved on 22 Jul 2025, but the record does not show what was found or changed.

Watch: This matches a broken source after a system change, so answers from this source may be stale until the connection is confirmed.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)195

Helpdeskmade from

Trail

created · Chantelle Errington 10 Jul 2025 08:28
Hi, one of our connected sources seems to have stopped updating. The latest entries aren't appearing in the answers, though the source itself looks up to date. Could you take a look? Thanks, Chantelle
Public reply · Chantelle Errington 10 Jul 2025 11:41
Hi again, to add to the above: we changed the system a few weeks ago, so this may be related. Let me know what you need from us. Chantelle
Public reply · Olivia Grant 10 Jul 2025 11:43
Hi Chantelle, thanks for the detail. Just so I've got this right, the source stopped updating after your team made a change to it? I'm checking the connection now and will let you know what I find. Please don't change anything else in the meantime. Thanks, Olivia
Status change · Olivia Grant 22 Jul 2025 10:20
Status change · 26 Jul 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help