Hepscott Recruitment / BG-Demo – Renewal
Callcompleted
Hepscott Recruitment · 18 Jul 2024 12:45
Geoff Lamb, the Managing Director, is content to renew Starter at £20k with no price change, provided the paperwork is clean. Nichola Hogg wants no extra seats. The spring mailbox problem is resolved.
What was said
What this says
As at Fri 9 Oct 2026Geoff Lamb, the Managing Director, is content to renew Starter at £20k with no price change, provided the paperwork is clean. Nichola Hogg wants no extra seats. The spring mailbox problem is resolved.
What happened: Tom Ashdown confirmed a Starter renewal at £20k, the current price, with the exact figure to be confirmed on the order form. Daniel Okafor confirmed the same fifteen users and the same service levels.
Customer view: Geoff said he did not want surprises on the number or a price rise without a reason. He has no problem with the renewal as long as the paperwork is clean.
Commercial: Nichola said fifteen seats are enough, so there is no upsell now. The spring mailbox connector issue was closed and has not returned.
Next: Tom wants the order form signed by 7 Aug 2024 and sent to Geoff with Nichola copied. Daniel will send a usage note by Friday. The renewal date was given as the thirtieth of August, but the call gives no year for it.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Tom Ashdown to send the Starter order form to Geoff Lamb, copying Nichola Hogg, so it can be signed by 7 Aug 2024.
- Daniel Okafor to send the usage note by Friday.
Risks
As at Fri 9 Oct 2026- Geoff is price-sensitive and expects no surprises on the order form figure.
- The renewal depends on clean paperwork being signed before the deadline.
Opportunities
As at Fri 9 Oct 2026- Nichola reports daily desk use, which gives a usage case for the next renewal.
Transcript
Tom AshdownAfternoon all. Geoff, Nichola, good to see you. How's the week been treating you?
Geoff LambBusy, as ever. Let's get on with it, I've got another call at quarter past.- Tom AshdownNo drama, we'll keep it tight. Daniel, do you want to kick off with how the usage has gone?
Daniel OkaforOf course. Thanks for making the time, everyone. The desk is using it daily, the questions have grown well since the start, and Nichola has been really on top of the set-up.
Nichola HoggYes, the consultants use it before they ring a client now, which is the whole point really.- Geoff LambRight. So what's the renewal, in plain terms? Same as we're on now?
- Tom AshdownSame tier, Starter, and the renewal's at £19,500, which is where you are now. I'll confirm the exact figure on the order form before anything goes out, so you've got it in writing.
- Geoff LambFine. I don't want any surprises on the number, and I don't want the price going up without a reason.
- Tom AshdownUnderstood. There's no change to the price from this renewal, so we're not adding anything on top. Daniel, is that right on the service side?
- Daniel OkaforIt's right. Same tier, same fifteen users, and the same service levels. Nothing has changed under the hood.
- Geoff LambGood. Nichola, do we need more seats? I'd rather not pay for people who aren't using it.
- Nichola HoggNo, we're fine on the fifteen. I wouldn't want more right now. The desk is using what we've got.
- Geoff LambOkay. And the problem we had with the mailbox, the one in the spring, is that sorted?
- Nichola HoggIt was resolved and it hasn't come back. We've had a clean run since.
- Daniel OkaforConfirmed on our side too. The ticket was closed out, and the connector has been loading properly since.
- Geoff LambGood. Then I don't have a problem with the renewal, as long as the paperwork is clean.
- Tom AshdownBrilliant. Let's get something in the diary for the order form, so we can sign it before the deadline. The renewal date is the thirtieth of August, and I'd like it signed by 7 Aug 2024 to be safe.
- Geoff LambThat's fine. Send it to me directly and copy Nichola, so I'm not chasing anyone.
- Tom AshdownWill do. Leave that with me, I'll get it to you this week and sort the copies.
- Daniel OkaforI'll also send a short note on the usage, so you've got the numbers in one place for your records.
- Geoff LambGood. Anything else from anyone? I'm happy with where it is.
- Nichola HoggNo, I think that's everything from my side. Thanks for making it easy.
- Tom AshdownNo drama at all. Thanks both, and thanks Nichola for all the work on your end.
- Geoff LambRight, I'm off. Speak soon.
- Tom AshdownCheers Geoff. Daniel, I'll let you do the follow-ups, I'll get the order form to you by the end of the week.
- Daniel OkaforPerfect, thanks Tom. I'll come back to you with the usage note by Friday. Thanks everyone.
- Nichola HoggThanks all, bye.