Same candidate appearing twice in answers

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Hepscott Recruitment · Same candidate appearing twice in answers

Chantelle Errington reported the same candidate appearing twice in some answers, and said it was not a single case. Olivia Grant asked for two or three examples, and the ticket was closed on 11 Jul 2025.

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What happened

What this says

As at Fri 9 Oct 2026

Chantelle Errington reported the same candidate appearing twice in some answers, and said it was not a single case. Olivia Grant asked for two or three examples, and the ticket was closed on 11 Jul 2025.

Problem: Chantelle Errington said the same candidate appeared twice in some answers, which she thought came from two sources.

Handling: Olivia Grant asked whether the duplicate showed in the answers rather than only in the list view, and asked for two or three names. The ticket was solved on 7 Jul 2025, but the record does not show the names sent or the cause found.

Watch: Duplicates in answers reduce trust in what B-Viz returns, and the customer said there were more examples.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelweb

First response (min)85

CSAT5

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created · Chantelle Errington 23 Jun 2025 14:12
Hello, we're seeing the same candidate appear twice in some of the answers. It looks as though the record has been added from two different sources. Could you check whether this is a duplicate on our side? Thanks, Chantelle
Public reply · Chantelle Errington 23 Jun 2025 14:18
Sorry, I should have said, it isn't just the one example. I'm happy to send you a few more names if that helps. Chantelle
Public reply · Olivia Grant 23 Jun 2025 15:37
Hi Chantelle, thanks for the extra detail. Just so I've got this right, the same person is showing twice in the answers, not only in the list view? I'm checking how those records were loaded to see where the duplicates come from. Could you send me two or three of the names you've spotted? Thanks, Olivia
Status change · Olivia Grant 7 Jul 2025 13:06
Status change · 11 Jul 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Data	Records
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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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