Kayleigh Pounder

Person

Kayleigh Pounder is Commondale Care's Care Systems Lead and platform admin. She owns the connectors and raises most tickets, so she is the day-to-day technical contact and first to notice stale data.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Kayleigh Pounder is Commondale Care's Care Systems Lead and platform admin. She owns the connectors and raises most tickets, so she is the day-to-day technical contact and first to notice stale data.

Role: Care Systems Lead and admin, with the platform account created on 1 Mar 2024. She joined the Growth demo on 13 Dec 2023 as the systems side and agreed with Lynne Featherstone that Lynne owns content and she owns connectors.

Influence: She shapes technical acceptance and access rules and relays system changes. The evidence does not show her signing commercial terms. Lynne leads the business view.

Watch: Repeated stale-data tickets, most recently the platform incident in July 2026, plus her early admission that she should have raised a stalled connector sooner. She asks BG-Demo for per-home exports and filters. Ask her to give notice of customer-side system changes.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Commondale Care	Care Systems Lead	admin	kayleigh.pounder@commondale.example

CRMmade from

Activity

17 Sep 2026ticketHow do I see fee invoices grouped by month? Kayleigh Pounder, Kate Ormerod
14 Aug 2026ticketHow do I find the incidents for one home? Kayleigh Pounder, Olivia Grant
6 Aug 2026ticketFeature request: export contacts for a single home Kayleigh Pounder, Olivia Grant
22 Jul 2026ticketHomes dashboard still showing old figures Kayleigh Pounder, Bethan Lister
21 Jul 2026ticketDashboards out of date after nightly refresh Kayleigh Pounder, Kate Ormerod
4 Jun 2026ticketGuide for monthly commissioner report Kayleigh Pounder, Ruth Okoro
27 Apr 2026ticketStaff moved between homes showing as leavers Kayleigh Pounder, Olivia Grant
24 Feb 2026eventRevenue leaders roundtable Alice Brewer, Joost Verbeek, Douglas Baird, Craig Oduya, Lachlan Nguyen, Luis Herrera, Jo Fowler, Inge de Boer, Kofi Asamoah, Joanne Feeney, Natasha Greaves, Adrian Mellor, Daan Visser, Fleur Jansen, Marloes de Vries, Sunita Bains, Ethan Brody, Deirdre Barry, Dylan Price, Tina Goddard, Emma Haworth, Ian Fairclough, Colin Airey, Philipp Schulz, Clodagh Fitzgerald, Grant Mattner, Ruth Ackroyd, Stuart Kenyon, Eilidh Rutherford, Oliver Kirkby, Tracy Bullock, Jill Heron, Wim Goossens, Karen Oxley, Ciaran Doherty, Lauren Bickerstaff, Sarah Dodds, Bart Huisman, Ailsa Pringle, Lynn Staniforth, Kayleigh Pounder, Troy Henderson, Chantelle Errington, Waqas Hanif, Annika Lund, Jonas Hofmann, Nicola Ellwood, Ian Greenhalgh, Kyle Jenkins, Rashid Suwaidi, Polly Illingworth, Malcolm Ridgway, Ruud Verhoeven, Bas Kuijpers, Ingrid Solberg, Kyle Brandvold, Wouter Brouwer+54
19 Feb 2026eventBG-Demo webinar Alice Brewer, Richard Thorne, Nadia Osei, Warren Petrie, Ellen Cairns, Peter Mayes, Jo Fowler, Patricia Gleave, Mark Ellwood, Nikhil Rao, Sunil Kapoor, Fleur Jansen, Andrea Neumann, Ethan Brody, Deirdre Barry, Anita Mistry, Emma Haworth, Barry Coxon, Stephanie Lowes, Eleanor Pickering, Ruth Ackroyd, Mhairi MacLeod, Graham Rowntree, Gregory Tanaka, Bart Huisman, Noor el Amrani, Ilse de Graaf, Eva Mulder, Trevor Bulmer, Kayleigh Pounder, Shane Keane, Ronan Mulcahy, Marie Slack, Robbie Tyson, Brent Olson, Ed Eccles, Nicole Sullivan, Kevin Simmons, Justin Simmons, Tariq Saleem, Lauren Pilkington, Samuel Adeyemi, Neville Hirst+40
8 Jan 2026ticketChanging default page view Kayleigh Pounder, Bethan Lister
10 Dec 2025email threadFollowing up on your ticket Connor Webb, Kayleigh Pounder
9 Dec 2025ticketCare quality dashboard not updating Kayleigh Pounder, Connor Webb
20 Nov 2025eventBG-Demo webinar Alice Brewer, Harriet Gale, Lorna Wishart, Koen Janssens, Edward Grey, Mark Ellwood, Shona Baird, Morven Tait, Matthew Grice, Cerys Llewellyn, Emma Haworth, Susan Tweddle, Clodagh Fitzgerald, Nathan Booth, Aaron Graham, Julian Gatcombe, Jacqueline Sutcliffe, Amanda Holt, Willem Arts, Wayne Entwistle, Dale Pickles, Niamh Fahy, Marloes Hendriks, Toby Westwood, Callum Rix, Ellie Marchant, Jenny Trethewey, Kayleigh Pounder, Gráinne Lynch, Hugo Fawcett, Ida Mortensen, Raj Bhogal, Faye Lund, Anders Holm, Brodie Kennedy, Luke Kershaw, Fiona Ibbotson, Fiona Fairclough, Bernadette Lowry, Desmond Oyelaran, Philip Annear, Priscilla Bowen, Liam Corner, Florian Becker+41
5 Nov 2025ticketAdding a new home to our account Kayleigh Pounder, Bethan Lister
17 Sep 2025ticketExporting family contacts for one home Kayleigh Pounder, Connor Webb
10 Sep 2025ticketDuplicate fee invoices showing for two homes Kayleigh Pounder, Connor Webb
15 Jul 2025ticketHow do I limit a user to one home? Kayleigh Pounder, Olivia Grant
8 Jul 2025ticketWhere do I find fee invoices per home? Kayleigh Pounder, Connor Webb
12 Jun 2025eventBG-Demo Customer Day Sofia Marchetti, Callum Reid, Kofi Mensah, Joanne Platt, Rob Ellery, Ravi Atherton, Toby Underwood, Neil Entwistle, Gemma Yates, Emma Croft, Jess Dobson, Natasha Greaves, Elaine Turvey, Sukhvinder Dhillon, Paula Mortimer, Yasmin Chaudhry, Sunita Bains, Paula Rennie, Huw Bevan, Owain Jenkins, Brenda Oldroyd, Anita Mistry, Clive Wardle, Phil Royston, Daisy Howes, Becky Lawton, Malcolm Hebden, Gareth Lumb, Gillian Thewlis, Karen Oxley, Kamal Hussein, Jenny Trethewey, Lynne Featherstone, Trevor Bulmer, Kayleigh Pounder, Irene Coulson, Linnea Holm, Erik Wallin, Sofie Bech, Anders Thomsen, Fiona Marsden, Bryony Searle, Wes Jago, Matt Colenso, Lauren Pilkington, Stuart Haworth, Carl Whittle, Joe Mallinson, Aisha Bukhari, Ryan Heslop, Fiona Drummond, Fraser McAllister, Iain Lumsden, Zoe Kendrick, Trevor Mayhew, Paul Ottaway, Anthony Garrow, Sue Ditchfield, Liam Corner, Rebecca Oakes, Vikram Sethi+58
9 May 2025ticketExporting a home's family contact list Kayleigh Pounder, Bethan Lister
13 Mar 2025ticketHow do we find a home's commissioner contact? Kayleigh Pounder, Bethan Lister
14 Feb 2025ticketFamily contacts not updating Kayleigh Pounder, Connor Webb
21 Jan 2025ticketSomething looks wrong on the incidents page Kayleigh Pounder, Connor Webb
16 Jan 2025eventBG-Demo webinar Sofia Marchetti, Imogen Hartley, Margaret Cleland, Sarah Hollis, Phoebe Lacey, Kylie Bannister, Hugh Firth, Mandy Gasson, Ruben Dekker, Andrew Pickering, Sunita Bains, Paula Rennie, Craig Holt, Victor Nunes, Stacey Corless, Charlotte Haigh, Pam Willetts, Keith Robson, Wouter Smits, Stephen Arden, Kayleigh Pounder, Janet Readman, Jess Kennedy, Dennis Wolter, Fiona Drummond, Ailsa Dunlop, Liam Corner+24
9 Jan 2025email threadJoin us for the January webinar Sofia Marchetti, Kayleigh Pounder
25 Nov 2024ticketDuplicate care home records in search Kayleigh Pounder, Bethan Lister
14 Nov 2024ticketAdding a new user to our account Kayleigh Pounder, Connor Webb
30 Oct 2024ticketQuestion about our monthly invoice lines Kayleigh Pounder, Bethan Lister
17 Oct 2024ticketRequest: export a dashboard as a PDF Kayleigh Pounder, Bethan Lister
8 Oct 2024ticketAnswers look out of date this week Kayleigh Pounder, Bethan Lister
16 Sep 2024ticketCare incident records stopped updating Kayleigh Pounder, Bethan Lister
8 Aug 2024ticketWrong contacts showing on home pages Kayleigh Pounder, Bethan Lister
15 Jul 2024ticketA leaver still shows as an active user Kayleigh Pounder, Bethan Lister
11 Jul 2024ticketHow do I export one home's fee invoices? Kayleigh Pounder, Bethan Lister
25 Jun 2024ticketRequest: filter family contacts by home Kayleigh Pounder, Bethan Lister
16 May 2024eventBG-Demo webinar Nell Ashcombe, Omar Al Suwaidi, Ravi Riley, Yasmin Openshaw, Melvin Goh, Helen Varley, Sunita Bains, Lee Garside, Diarmuid Kenny, Jens Maes, Shirley Bowman, Ronald Hetherington, Ailsa Pringle, Terry Hinchcliffe, Lynn Staniforth, Kayleigh Pounder, Nichola Hogg, Hugo Fawcett, Hamish Ogilvie, Lewis Tait, Brent Olson, Gemma Dobson, Jess Ferrand, Dan Hosken, Dana Kurtz, Julia Hartmann+23
9 May 2024ticketHow do I build a fee dashboard by home? Kayleigh Pounder, Bethan Lister
7 May 2024callCommondale Care / BG-Demo – Training Callie Brennan, Lynne Featherstone, Kayleigh Pounder
3 May 2024ticketIncidents connector has stopped updating Kayleigh Pounder, Bethan Lister
1 May 2024callCommondale Care / BG-Demo – Onboarding Callie Brennan, Kayleigh Pounder, Lynne Featherstone
26 Apr 2024email threadOnboarding sessions for your team Callie Brennan, Kayleigh Pounder
24 Apr 2024ticketCare home manager locked out of their home Kayleigh Pounder, Bethan Lister
23 Apr 2024callCommondale Care / BG-Demo – Onboarding Callie Brennan, Kayleigh Pounder, Lynne Featherstone
9 Apr 2024callCommondale Care / BG-Demo – Onboarding Callie Brennan, Kayleigh Pounder
2 Apr 2024ticketNew manager cannot see family contacts Kayleigh Pounder, Bethan Lister
26 Mar 2024ticketWhich care home does a fee invoice belong to? Kayleigh Pounder, Bethan Lister
26 Mar 2024callCommondale Care / BG-Demo – Onboarding Callie Brennan, Kayleigh Pounder, Lynne Featherstone
12 Mar 2024callCommondale Care / BG-Demo – Onboarding Callie Brennan, Kayleigh Pounder, Lynne Featherstone
13 Dec 2023email threadDemo questions from the systems side Tom Ashdown, Tobias Renwick, Lynne Featherstone, Kayleigh Pounder+1
13 Dec 2023callCommondale Care / BG-Demo – Demo Tom Ashdown, Tobias Renwick, Lynne Featherstone, Kayleigh Pounder+1

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Kayleigh Pounder

Who they are

Insight

CRM records

Activity

Help & Support

Help & Support

How to use the site

How to ask

What the data covers

Who to contact

Ask B