New manager cannot see family contacts

Ticketclosed

Commondale Care · New manager cannot see family contacts

A new regional manager at Commondale Care could see home dashboards but not family contact pages. Kayleigh Pounder reported a blank homes list, and the ticket closed on 13 Apr 2024.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

A new regional manager at Commondale Care could see home dashboards but not family contact pages. Kayleigh Pounder reported a blank homes list, and the ticket closed on 13 Apr 2024.

Problem: Kayleigh Pounder reported that a new regional manager saw only home dashboards and not family contact pages, while other managers could see them.

Handling: Bethan Lister asked whether the role matched the other managers and asked for the login email. Kayleigh confirmed the role matched and said the homes list was blank for the new manager. The first response took 218 minutes.

Watch: The comments do not show the cause or the fix.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)218

CSAT1

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Trail

created · Kayleigh Pounder 2 Apr 2024 10:00
A new regional manager has been added, but they can only see the home dashboards and not the family contact pages. The other managers can see them. Can you tell me what I need to change? Kayleigh
Public reply · Bethan Lister 2 Apr 2024 13:38
Hi Kayleigh, I've picked this up. Just so I've got this right, is the new manager on the same role as the others? Could you send me their login email so I can check their settings? Can you try signing in again and tell me what you see? Bethan
Public reply · Kayleigh Pounder 4 Apr 2024 11:19
Hi Bethan, yes, it's the same role as the others. Their login is the one from the office email. The homes list is blank for them, which I think is the problem. Kayleigh
Status change · Bethan Lister 9 Apr 2024 15:19
Status change · 13 Apr 2024 23:59

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