Homes dashboard still showing old figures

Ticketclosed

Commondale Care · Homes dashboard still showing old figures

Kayleigh Pounder reported the homes dashboard still out of date after the earlier refresh issue. Bethan Lister linked it to the same platform incident; the ticket was closed on 2 Aug 2026.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Kayleigh Pounder reported the homes dashboard still out of date after the earlier refresh issue. Bethan Lister linked it to the same platform incident; the ticket was closed on 2 Aug 2026.

Problem: Kayleigh Pounder, Care Systems Lead at Commondale Care, said on 22 Jul 2026 that staff were still seeing old numbers on the homes dashboard. She asked whether it was the same problem.

Handling: Bethan Lister, Support Engineer, replied in 90 minutes and linked it to the same platform incident, with Arjun Nair, Software Engineer, checking the refresh job logs. The ticket was solved on 29 Jul 2026 and closed on 2 Aug 2026.

Watch: The evidence does not show which dashboard was affected, since Bethan's question on that has no recorded answer.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)90

CSAT4

Incidentinc_2026_07_refresh

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Trail

Public reply · Kayleigh Pounder 22 Jul 2026 11:51
Following on from my earlier message, our staff are still seeing old numbers on the homes dashboard. Is this the same problem?
created · Kayleigh Pounder 22 Jul 2026 13:14
Hello again, the homes dashboard is still out of date today, even after the earlier issue. Please can someone look at this as a priority? Kayleigh
Public reply · Bethan Lister 22 Jul 2026 14:44
Hi Kayleigh, I'm sorry this is still happening. It looks like the same refresh issue we're already working on. Just so I've got this right, which dashboard is showing the old figures? Can you tell me what you see? Thanks, Bethan
Internal note · Bethan Lister 22 Jul 2026 15:37
Same platform incident as the nightly refresh problem. Arjun is checking the logs for this customer's refresh job. Customer's dashboard is on the stale snapshot, not a separate fault.
Status change · Bethan Lister 29 Jul 2026 14:26
Status change · 2 Aug 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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