Duplicate fee invoices showing for two homes

Ticketclosed

Commondale Care · Duplicate fee invoices showing for two homes

Fee invoices showed twice for two homes after an update, distorting dashboard totals. Connor Webb reproduced it and passed it to engineering. Closed 23 Sep 2025.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Fee invoices showed twice for two homes after an update, distorting dashboard totals. Connor Webb reproduced it and passed it to engineering. Closed 23 Sep 2025.

Problem: The fee invoice page showed the same invoice twice for two homes, so dashboard totals were wrong and the finance team noticed.

Handling: Connor Webb replied within 147 minutes, and the tier is not in the pack, so no miss is judged. His internal note says he reproduced the duplicate and linked it to an import that ran twice against one billing batch, then passed it to Jake Fennell.

Watch: The internal note asked to hold the customer reply until engineering had looked; the evidence does not show when the customer was told the cause or the fix.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)147

Helpdeskmade from

Trail

created · Kayleigh Pounder 10 Sep 2025 13:55
Hello, since the update last week the fee invoice page is showing the same invoice twice for two of our homes. The totals on the dashboard are wrong as a result and our finance team has noticed. Could someone look at this urgently please? Kayleigh
Public reply · Connor Webb 10 Sep 2025 16:22
Hi Kayleigh, thanks for flagging this and sorry for the trouble. I've reproduced the duplicate on our side for the two homes you mention. Could you send me the invoice numbers that appear twice so I can check them against your records? Thanks, Connor
Internal note · Connor Webb 10 Sep 2025 16:45
Duplicate fee invoices reproduced for the two homes. Looks like the import ran twice against the same billing batch. Passing to Jake for the engineering side. Hold the customer reply until he has looked.
Status change · Connor Webb 19 Sep 2025 12:26
Status change · 23 Sep 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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