What happened
What this says
As at Fri 9 Oct 2026Kayleigh Pounder asked how deputy managers find a home's commissioner contact. Bethan Lister gave the steps to search the home and open its contacts. Closed 21 Mar 2025.
Problem: New deputy managers needed to find a commissioner contact for a home without guessing.
Handling: Bethan Lister replied within 476 minutes, and the tier is not in the pack, so no miss is judged. She gave steps to search the home, open its page and look under contacts.
Watch: The evidence does not show whether the steps matched what the customer saw.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryhow_to
Channelemail
First response (min)476
Helpdeskmade from
Trail
- created · Kayleigh Pounder 13 Mar 2025 10:25Hello, could you tell me how our managers find the commissioner contact for a particular home? Several new deputies have asked and I'd rather not guess. Thanks, Kayleigh
- Public reply · Kayleigh Pounder 13 Mar 2025 15:18Sorry, adding to my message above. I'm asking because the new deputy managers need to know how to find a commissioner contact themselves. Kayleigh
- Public reply · Bethan Lister 13 Mar 2025 18:21Hi Kayleigh, thanks for the extra detail. Just so I've got this right: you want your deputies to find a commissioner contact by searching for the home? Search the home name, open its page and look under contacts for commissioner details. Let me know if the page looks different on your side. Thanks, Bethan
- Status change · 21 Mar 2025 23:59
Helpdeskmade from