Something looks wrong on the incidents page

Ticketclosed

Commondale Care · Something looks wrong on the incidents page

Kayleigh Pounder complained that incidents appeared under the wrong home and that it made the team look careless. Connor Webb asked for one example to reproduce it.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Kayleigh Pounder complained that incidents appeared under the wrong home and that it made the team look careless. Connor Webb asked for one example to reproduce it.

Problem: Incidents showed under a home they did not belong to, on the incidents page only, and Kayleigh said it had been happening since the start of the month.

Handling: Connor Webb replied within 465 minutes, and the tier is not in the pack, so no miss is judged. He asked for one example to reproduce the issue before going further.

Watch: The ticket was closed on 10 Feb 2025, but the evidence does not show the root cause or whether the customer confirmed the fix.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelemail

First response (min)465

CSAT3

Helpdeskmade from

Trail

created · Kayleigh Pounder 21 Jan 2025 13:53
Hi, I'm not happy about this one. The incidents page is showing a few entries under the wrong home, and it has been since the start of the month. I've been reporting these to our managers and it's making us look careless. Could someone look at it properly? Kayleigh
Public reply · Connor Webb 21 Jan 2025 21:38
Hi Kayleigh, I'm sorry this has been frustrating, and I understand why. Just so I've got this right: incidents appear under a home they don't belong to, and only on the incidents page, not in search? Could you send me one example so I can reproduce it before I go further? Thanks, Connor
Status change · Connor Webb 6 Feb 2025 13:06
Status change · 10 Feb 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help