Question about our monthly invoice lines
Ticketclosed
Commondale Care · Question about our monthly invoice lines
Kayleigh queried an additional users line on the monthly invoice before finance paid it. Bethan checked it against the order form and the customer's finance team confirmed it.
Priority low
What happened
What this says
As at Fri 9 Oct 2026Kayleigh queried an additional users line on the monthly invoice before finance paid it. Bethan checked it against the order form and the customer's finance team confirmed it.
Problem: An invoice line for additional users was not recognised. Handling: Bethan checked the invoice and the contract. First response took 757 minutes on a low priority billing ticket, and the ticket was solved 4 Nov 2024. Watch: The evidence does not show the amount of the additional users line.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categorybilling
Channelemail
First response (min)757
CSAT5
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Trail
created · Kayleigh Pounder 30 Oct 2024 16:07Hello, I have a question about this month's invoice. There's a line for additional users that I don't recognise, and I want to check it against our contract before our finance team pays it. Could someone explain it? Many thanks, Kayleigh- Public reply · Bethan Lister 31 Oct 2024 04:44Hi Kayleigh, thanks for getting in touch. Just so I've got this right: the line is labelled additional users and you want to confirm it matches your order form? I'm checking the invoice and your contract now and will come back to you today. Thanks, Bethan
- Public reply · Kayleigh Pounder 31 Oct 2024 14:37Thanks Bethan. That's the one, and our finance team are happy now you've confirmed it. No need to chase. Kayleigh
- Status change · 8 Nov 2024 23:59
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