Sharon Tilley
Person
Marlcliff Security Services · champion
Sharon Tilley is the Bristol-based champion for Growth at Marlcliff. She sponsored the purchase and drives adoption, but says she cannot commit budget alone. Nigel Fairbrother holds the money and wants a usage and value case before the June 2027 renewal.
- Last contact 6 Oct 26
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Who they are
Insight
As at Fri 9 Oct 2026Sharon Tilley is the Bristol-based champion for Growth at Marlcliff. She sponsored the purchase and drives adoption, but says she cannot commit budget alone. Nigel Fairbrother holds the money and wants a usage and value case before the June 2027 renewal.
Role: Head of Customer Operations and the CRM champion since discovery in Mar 2025. She sponsored the rollout, backs B-Viz with incident stories, and asked about a patrol-data connector on 10 Jul 2026.
Influence: she shapes adoption but not the signature. On 5 Oct 2026 she said money goes to her boss, and the evidence does not show who that is beyond Nigel and her MD. She asked 295 of 5227 questions in the last 90 days, 6% of the organisation's questions, so use leans on her.
Watch: about ten of forty Growth seats are active. Give her a forwardable value page and no price surprises, and do not bypass her when approaching Nigel.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Marlcliff Security Services | Head of Customer Operations | champion | sharon.tilley@marlcliff.example |
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Activity
- Upcoming
- 30 Oct 2026upcoming callMarlcliff Security Services / BG-Demo – QBR
+2 - Held
- 6 Oct 2026email threadNotes from our Marlcliff check-in
- 5 Oct 2026callMarlcliff Security Services / BG-Demo – Check In
- 28 Sep 2026email threadOur check-in and what comes next
- 8 Sep 2026callMarlcliff Security Services / BG-Demo – Check In
- 7 Sep 2026ticketDuplicate client sites appearing in the sites list
- 2 Sep 2026email threadSetting up a check-in
- 14 Aug 2026callMarlcliff Security Services / BG-Demo – Check In
- 11 Aug 2026email threadSetting up a check-in
- 30 Jul 2026email threadFollowing up on the QBR
+1 - 29 Jul 2026callMarlcliff Security Services / BG-Demo – QBR+1
- 27 Jul 2026email threadScheduling your next QBR
- 21 Jul 2026ticketDashboards stale after overnight refresh failure
- 10 Jul 2026callMarlcliff Security Services / BG-Demo – Check In
- 6 Jul 2026email threadCheck-in this week?
- 3 Jul 2026ticketSite dashboards showing old figures after overnight refresh
- 22 Jun 2026callMarlcliff Security Services / BG-Demo – Check In
- 17 Jun 2026email threadFinding time for our check-in
- 18 May 2026callMarlcliff Security Services / BG-Demo – Check In
- 11 May 2026email threadSetting up our next check-in
- 1 May 2026email threadFollowing up on the quarterly review+1
- 30 Apr 2026callMarlcliff Security Services / BG-Demo – QBR+1
- 28 Apr 2026callMarlcliff Security Services / BG-Demo – Renewal+3
- 24 Apr 2026email threadSetting up your quarterly review
- 15 Apr 2026callMarlcliff Security Services / BG-Demo – Check In
- 10 Apr 2026email threadFinding a time for a check-in
- 6 Mar 2026email threadRenewal of the Marlcliff Growth subscription+1
- 6 Mar 2026dealMarlcliff Security Services – Renewal
- 20 Feb 2026email threadNotes from our check-in
- 19 Feb 2026callMarlcliff Security Services / BG-Demo – Check In
- 16 Feb 2026email threadQuick check-in this week?
- 10 Feb 2026callMarlcliff Security Services / BG-Demo – QBR+2
- 2 Feb 2026email threadBooking the next QBR
- 7 Jan 2026callMarlcliff Security Services / BG-Demo – Training
+2 - 23 Dec 2025email threadCheck-in notes and next steps
- 22 Dec 2025callMarlcliff Security Services / BG-Demo – Check In
- 15 Dec 2025email threadFinding a time to check in
- 24 Nov 2025email threadNotes from our check-in
- 21 Nov 2025callMarlcliff Security Services / BG-Demo – Check In
- 17 Nov 2025email threadQuick check-in on how the team is getting on
- 4 Nov 2025callMarlcliff Security Services / BG-Demo – Exec Sponsor
+1 - 28 Oct 2025callMarlcliff Security Services / BG-Demo – QBR+3
- 23 Oct 2025email threadFinding a time for the Marlcliff QBR
- 10 Oct 2025callMarlcliff Security Services / BG-Demo – Escalation
+1 - 6 Oct 2025ticketControl room incident connector not loading overnight
- 3 Oct 2025email threadFinding time to go through the tickets
- 30 Sep 2025ticketIncident connector failed again this morning, all sites affected
- 30 Sep 2025email threadNotes from today's check-in
- 29 Sep 2025callMarlcliff Security Services / BG-Demo – Check In
- 26 Sep 2025ticketTwo site groups missing from incident feed after code list change
- 23 Sep 2025ticketIncident connector failing at login since admin account was disabled
- 19 Sep 2025email threadFinding a time for a check-in
- 29 Aug 2025email threadHandover before I leave Marlcliff
- 26 Aug 2025callMarlcliff Security Services / BG-Demo – Check In
- 15 Aug 2025email threadArranging our check-in
- 21 Jul 2025callMarlcliff Security Services / BG-Demo – Onboarding
- 14 Jul 2025callMarlcliff Security Services / BG-Demo – Onboarding
- 7 Jul 2025callMarlcliff Security Services / BG-Demo – Onboarding
- 30 Jun 2025callMarlcliff Security Services / BG-Demo – Onboarding
- 23 Jun 2025callMarlcliff Security Services / BG-Demo – Onboarding
- 10 Jun 2025email threadKickoff follow-up and next steps+2
- 9 Jun 2025callMarlcliff Security Services / BG-Demo – Kickoff+2
- 4 Jun 2025email threadKickoff scheduling
- 8 May 2025email threadMarlcliff and B-Viz: next steps after the negotiation call
+1 - 6 May 2025callMarlcliff Security Services / BG-Demo – Negotiation+1
- 22 Apr 2025email threadMarlcliff proposal for B-Viz Growth
- 17 Apr 2025callMarlcliff Security Services / BG-Demo – Proposal
- 14 Apr 2025email threadTime to go through the proposal
- 3 Apr 2025email threadMarlcliff and B-Viz: follow-up from the demo
+1 - 3 Apr 2025callMarlcliff Security Services / BG-Demo – Demo+1
- 1 Apr 2025email threadBooking the second demo session
- 27 Mar 2025email threadFollowing up on the demo and next steps+1
- 26 Mar 2025callMarlcliff Security Services / BG-Demo – Demo+1
- 19 Mar 2025email threadScheduling the demo for your account managers
- 7 Mar 2025email threadMarlcliff and B-Viz: discovery follow-up
- 5 Mar 2025callMarlcliff Security Services / BG-Demo – Discovery
- 3 Mar 2025email threadDiscovery call: finding a time
- 14 Feb 2025dealMarlcliff Security Services – New
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