Check-in this week?
Email thread Marlcliff Security Services · cs
Daniel Okafor and Sharon Tilley agreed a Friday 10:00 check-in. Sharon wants a written account of a recent ticket that held her team up, so she can answer the account managers. Mostly scheduling.
What was said
What this says
As at Fri 9 Oct 2026Daniel Okafor and Sharon Tilley agreed a Friday 10:00 check-in. Sharon wants a written account of a recent ticket that held her team up, so she can answer the account managers. Mostly scheduling.
Ask: Sharon asked for Daniel's note on the ticket before the Friday check-in. Her account managers had asked her about it and she had little to tell them.
Customer view: The ticket caused a delay but the team coped. She wants to be able to say with confidence what a client heard.
Next: Daniel promised a plain note on what happened and what to tell the account managers.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 6 Jul 2026 12:23Hello Sharon, I hope you had a good weekend. It has been a few weeks since we last spoke, so I'd like to set up our next check-in. How is the team finding it at the moment? Usage looks healthy from my side, and I can see one ticket came in recently, which I'd like to close the loop on with you rather than leave sitting. Could you do Thursday or Friday this week? I could do 10:00 on either day, and I'm flexible if your control room schedule is tight. I'll come back to you by the end of tomorrow with a short note on the ticket, so you have it before we talk. Best wishes, Daniel
Sharon Tilley 7 Jul 2026 16:46Daniel, Friday at 10:00 works. Thursday is full, we have a client review and an incident write-up to get out. The ticket was raised by my side. It held us up for a bit, but we got by. I'd like to hear what went on, because the account managers were asking me about it and I didn't have much to tell them. What did the client hear from us? Nothing, thankfully, but I want to be able to say that with confidence next time. Please send your note before Friday if you can. Thanks, Sharon- Daniel Okafor 7 Jul 2026 17:14Hello Sharon, Thank you, that's helpful. Friday at 10:00 is confirmed, and I'll send the invitation now. I'll write up the ticket tonight and send it over before the end of tomorrow, as promised. I'll keep it plain: what happened, what we did, and what you can tell the account managers if it comes up again. If I find anything that isn't clear from our records, I'll say so rather than guess. See you Friday. Best wishes, Daniel > On 7 Jul 2026, at 16:46, Sharon Tilley wrote: > Friday at 10:00 works. Thursday is full, we have a client review and an incident write-up to get out.