Site dashboards showing old figures after overnight refresh

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Marlcliff Security Services · Site dashboards showing old figures after overnight refresh

Site dashboards showed incident counts that stopped at the start of the week. Kate Ormerod found the dashboard tables had not rebuilt overnight and re-ran the job.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Site dashboards showed incident counts that stopped at the start of the week. Kate Ormerod found the dashboard tables had not rebuilt overnight and re-ran the job.

Problem: The site dashboards showed incident counts that stopped at the start of the week, while the control room had logged more since then. Handling: Kate Ormerod found the dashboard tables had not rebuilt in the overnight refresh while pages and search were current. She re-ran the dashboard refresh and promised to confirm the counts the next morning. Watch: The record does not show the confirmation, and the customer had a client review the following week.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)88

CSAT5

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Trail

Internal note · Kate Ormerod 3 Jul 2026 14:37
Checked the nightly refresh for this customer. Dashboard tables did not rebuild overnight, but pages and search are current, so it looks like one failed job rather than a connector problem. Will re-run once I confirm it is the dashboard job only. No need to loop in engineering yet.
created · Sharon Tilley 3 Jul 2026 17:53
Hello, the site dashboards in B-Viz are showing old figures again. The incident counts stop at the start of this week, but the control room says they have logged more since then. Pages and chat look right to me, so it seems to be the dashboards only. We have a client review next week and I need these correct before then. What do you need from us to check it? Sharon Tilley, Marlcliff Security Services
Public reply · Kate Ormerod 3 Jul 2026 19:21
Hi Sharon, thanks for flagging this. I can see the dashboard tables did not update in last night's refresh while the rest of your data did. I have re-run the dashboard refresh and I am now checking the incident counts against your control room log. I will confirm here once that is done, which should be first thing tomorrow. Thanks, Kate
Status change · Kate Ormerod 6 Jul 2026 10:13
Status change · 10 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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