Lorna Cairns
Person
Duddingston Payroll · champion
Lorna Cairns is the day-to-day champion and platform admin at Duddingston Payroll. She shapes adoption and sets the value story, but budget sits with Fraser Moncrieff and her managing director. Her main ask now is evidence of value before the 2027 renewal.
Who they are
Insight
As at Fri 9 Oct 2026Lorna Cairns is the day-to-day champion and platform admin at Duddingston Payroll. She shapes adoption and sets the value story, but budget sits with Fraser Moncrieff and her managing director. Her main ask now is evidence of value before the 2027 renewal.
Role: Head of Client Services in Edinburgh, CRM champion, and a platform user since 10 Feb 2025 with admin rights. She joined discovery on 10 Oct 2024 and has been the main customer voice on calls since.
Influence: she gives scope and adoption verdicts but says she cannot approve spend. Fraser Moncrieff, the Finance Director, owns the figure. On 21 Sep 2026 she said her managing director must approve budget.
Watch: she cannot show value in numbers, and logins have fallen. Employer data separation is non-negotiable for her. A ticket on 8 Oct 2026 asks whether the invoice matches £110k, and billing is still checking.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Duddingston Payroll | Head of Client Services | champion | lorna.cairns@duddingston.example |
Activity
- 8 Oct 2026ticketQuestion about our annual invoice
- 22 Sep 2026eventRevenue leaders roundtable
+55 - 21 Sep 2026callDuddingston Payroll / BG-Demo – Check In
- 14 Sep 2026email threadSetting up a check-in
- 7 Sep 2026email threadInvitation: Revenue leaders roundtable in London
- 6 Jul 2026email threadQBR follow-up and a couple of actions
+1 - 3 Jul 2026callDuddingston Payroll / BG-Demo – QBR+1
- 29 Jun 2026email threadFinding a time for the QBR
- 21 May 2026eventBG-Demo webinar
+44 - 30 Mar 2026ticketRemoving a leaver from the client managers group
- 16 Mar 2026callDuddingston Payroll / BG-Demo – Check In
- 12 Jan 2026callDuddingston Payroll / BG-Demo – Renewal
+2 - 6 Jan 2026email threadFollow-up from our review call+1
- 5 Jan 2026callDuddingston Payroll / BG-Demo – QBR+1
- 23 Dec 2025email threadScheduling our quarterly review
- 28 Nov 2025ticketShowing employer calls next to fees
- 25 Nov 2025callDuddingston Payroll / BG-Demo – Renewal+2
- 11 Nov 2025dealDuddingston Payroll – Renewal
- 22 Sep 2025callDuddingston Payroll / BG-Demo – Check In
- 3 Sep 2025email threadYour support ticket: checking in
- 2 Sep 2025ticketHow do I get fee lines showing for an employer?
- 17 Jul 2025ticketEmployer fee view slow to load
- 2 Jul 2025callDuddingston Payroll / BG-Demo – QBR
- 30 Jun 2025email threadBooking your first quarterly review
- 16 Jun 2025ticketDuplicate employer records in the client list
- 2 Jun 2025callDuddingston Payroll / BG-Demo – Check In
- 27 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 21 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 14 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 10 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 7 Mar 2025ticketHow do I limit the deadlines view to each client manager's employers?
- 3 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 20 Feb 2025callDuddingston Payroll / BG-Demo – Onboarding
- 17 Feb 2025email threadFollow-up from kickoff+1
- 14 Feb 2025callDuddingston Payroll / BG-Demo – Kickoff+1
- 12 Feb 2025email threadKickoff scheduling for Duddingston Payroll
- 3 Jan 2025email threadGrowth proposal: next steps after our call
+2 - 2 Jan 2025callDuddingston Payroll / BG-Demo – Negotiation+2
- 3 Dec 2024email threadFollowing up on the Growth proposal
- 3 Dec 2024callDuddingston Payroll / BG-Demo – Proposal
- 26 Nov 2024eventRevenue leaders roundtable
+40 - 23 Nov 2024email threadInvitation: Revenue leaders roundtable in London
- 4 Nov 2024callDuddingston Payroll / BG-Demo – Demo
+2 - 25 Oct 2024email threadBooking the demo
- 10 Oct 2024email threadFollowing up on our discovery call
- 10 Oct 2024callDuddingston Payroll / BG-Demo – Discovery
- 2 Oct 2024email threadSetting up a discovery call
- 9 Sep 2024dealDuddingston Payroll – New