Question about our annual invoice
Ticketpending
Duddingston Payroll · Question about our annual invoice
Lorna Cairns asked whether the annual invoice matches the £110k agreed and whether it is billed in advance. BG-Demo billing is checking the amount and terms against the signed order form.
What happened
What this says
As at Fri 9 Oct 2026Lorna Cairns asked whether the annual invoice matches the £110k agreed and whether it is billed in advance. BG-Demo billing is checking the amount and terms against the signed order form.
Problem: Lorna Cairns, Head of Client Services at Duddingston Payroll, wants the annual figure confirmed and the invoice lines explained before her finance team pays. She says she will need to check with the finance director before agreeing any terms.
Handling: Kate Ormerod passed the invoice to billing on 9 Oct 2026 to confirm the amount and payment terms against the signed order form. The evidence does not show the invoice amount, the order form terms or a reply to the customer.
Watch: The ticket is pending, and the customer's deadline is the finance team's next payment run. Any mismatch with the signed order form would sit with BG-Demo billing, so this is a money question before it is a value one.
Details
Updated 9 Oct 26Trail
created · Lorna Cairns 8 Oct 2026 14:09Hello, I'm hoping you can help with our annual subscription invoice. Could you confirm that the annual figure we're being billed for is the £110,000 we agreed, and whether it's billed in advance or in instalments? Before I pass anything to our finance team I want to be sure I'm reading it right. Thanks, Lorna- Public reply · Kate Ormerod 8 Oct 2026 20:22Hi Lorna, thanks for getting in touch. I've picked this up. Just so I've got this right, you'd like the annual figure confirmed as £110,000 and an explanation of the invoice lines. Could you send me the invoice you're looking at, and tell me who in your finance team needs the purchase order wording? I'll check the billing side and come back to you. Kate
- Public reply · Lorna Cairns 9 Oct 2026 10:02Morning Kate. I've attached what we have, though I'm not sure it's the latest. Our finance team want to know which line is the annual subscription, and whether it's paid up front. Let's get it right first time. Thanks, Lorna
- Public reply · Kate Ormerod 9 Oct 2026 10:50Hi Lorna, thanks. I've passed the invoice to our billing team and asked them to confirm the annual amount and payment terms against the signed order form. I'd rather not guess at the line wording, so I'll come back to you once they've replied. Kate
- Public reply · Lorna Cairns 9 Oct 2026 13:36Thanks Kate. No rush on my side as long as it's sorted before our finance team's next payment run. I'll need to check with our finance director before we agree anything on terms. Thanks, Lorna